A Center for Hope and Change – Shreveport

I waited two full months for help from this place, clinging to the name “Center for Hope and Change” like a lifeline. I was in a dark place. I barely got out of bed for weeks, just holding on, waiting. When my first… appointment was canceled, no one told me why. I accepted it—told myself this was my journey and I had to wait. When the second appointment finally came, I showed up for a video call, desperate and trusting. I was treated like an interruption, not a person. I received less than 15 minutes of attention, and then I found out the doctor—Rosalyn Darty—never submitted the paperwork. That’s why everything fell apart. When I tried to fix it, she told the staff my insurance didn’t cover it—before even checking. It was a lie. Then she pulled all my prescriptions and dismissed me completely. I don’t write this lightly. I trusted them. I had everything ready from Arizona—organized, hopeful—and they crushed it. If this place claims to offer hope, it has no business dismissing people like me. I deserved care. Not damage. No star for the Dr only is really my experience GOOGLE REVIEW ADDENDUM – (Comment or Second Review) Title: Addendum: What Actually Happened with Rosalyn Darty Review Text: Here’s what really happened. I came into Center for Hope and Change after relocating from Arizona. I had all my records, prescriptions, codes—everything documented. I was desperate, hopeful, and resigned to waiting, assuming the name “Hope and Change” meant something. My first appointment was canceled with no explanation. I waited another month and a half, spiraling in the dark. Barely getting out of bed. Assuming they knew better than me. When I finally saw Dr. Rosalyn Darty (by video), I received under 15 minutes of attention. She asked me to “wake up” at the beginning of the call, completely dismissing my exhaustion and trauma. I explained exactly what medications I needed, how long I had been on them, why they were necessary, and that I had no other options. I begged, clearly, calmly, urgently. She didn’t believe me. She denied me the medication I had been prescribed safely for years, then called the front desk and told them the pharmacy wouldn’t cover it—a lie. The pharmacy needed a diagnosis code. She never sent one. She had no way of knowing coverage without checking, and I’d already filled the exact prescription in Louisiana a month before. After I pushed hard for a resolution—calling over and over, asking for her to call the pharmacy, asking the front desk for help—I was told she pulled every one of my prescriptions. She never followed up. She never gave a valid explanation. She halved my dosage, ignored urgent needs, and retaliated when I pushed back. Let me be clear: the front desk staff were kind and tried to help, and the counselor Carmella Lafitte is the only reason I haven’t left this place completely. She is gifted, grounded, and the opposite of what I experienced with Darty. But this kind of power-tripping dismissal—pretending I didn’t know what I needed, ignoring diagnosis codes, withholding medications, then lying about coverage—has real consequences. I’m not writing this for sympathy. I’m writing it to say: this is how people fall through the cracks. Not because they’re weak—but because providers like this think no one will ever speak up. I am.