Avita Community Partners – Cleveland

Extremely empathic care.

Great place to get help

Emily my counselor is really nice. So is Sharonda when you first walk in.

My children receive services at Avita in Cleveland it's by far the best location in my opinion the front desk staff is always so engaging with my kids and the other staff is so engaging and empathetic my three favorite… people in this office is the front desk, nurse, and male counselor. My daughter doesn't see him but he is always quick to check in with her about her day.

The front desk lady is always UNPROFESSIONAL SO RUDE ! ANY TIME YOU CALL ! the lady you speak to over the computer for medicine is always rude to this place has a bunch of unprofessional rude coworkers the staff make… you feel like a criminal for being late or having to reschedule then when you do call she's ignore the fact of why you need to reschedule and rude tone ask you well what is your name !

Complete lack of empathy from this place. The initial nurse I spoke to was wonderful and caring, and doctor was fine, but that's where the good stuff ends. Getting my medication was super confusing. You are expected to… know how everything here operates when you walk in the door, apparently. My counselor was a man, something which I was not told. I tried one session, was uncomfortable the entire time (not his fault) and was worried this wouldn't work. I need a female counselor in order to talk about what I need to talk about, which I was told they don't have (a bit rudely, might I add). The meds made me extremely sick, which isn't their fault, but I can't take them, and no one reached out to see if I was having any negative effects from them. I was going to try ONE more session, since I had no other options for a counselor, but had to reschedule several hours before my appointment. When I called to tell them, I was treated like a criminal for having to reschedule. I won't be going back. It's wonderful that programs like this exist to help people without insurance, but I wasn't helped at all here and a lot of unnecessary stress was experienced from this place, which is not great for someone experiencing a mental health crisis. You need to have empathy and a deep understanding of mental illness in order to help people and this place has neither.

Tried calling to schedule an appointment, but was told they don't accept private insurance now. So unless you're on Medicare or Medicare or they are forced to see you don't count on being seen by them.

this place not help at all when I was going here and before my counselor left all she tell me to do is journal and breathing exercises but nothing else not even any insights and months after I left being asked to… journal and do breathing exercises became one of my many mental illness triggers I was happy when she left and decided to not to return because I did not want repeat my life story to a new counselor only to get the same treatment in which overall I don't think it worked at all.

I think I’ve been ongoing coming to Avita for almost a year now. They have been absolutely wonderful and Understanding for what I’ve been through and helping me cope through it. They understand if stuff is a tight… schedule and they can reschedule for you. I really don’t know where I would be without receiving the outstanding professional help from this place!

They decided to change their hours of business without warning or changing it on the phone, google, or even the door

Had an appointment, no one ever called to cancel it. I took off wirk and drive through two counties at school release time only to get here and tgen they tell me the appointment was cancele!!!! Really

I am so grateful to the help of Avita. The staff is great and Micheal the counselor has changed my life. If your debating on getting canceling i highly recommend Micheal. I don't know what i would have done without him… during this very hard time. He's helped me strive for a better way of life. He's very compassionate, honest and genuinely cares about his patient's. He has far exceeded my expectations.

Very one on one and they are very caring staff😉

Terrible! I was 10 to 12 min late and was told I would have to reschedule. I then tried to explain that I have a problem getting to things online because of my OCD. Didn't matter to them. They said I would just have to… show up on time and I told her again that I might be late. It takes me forever to get out the hhouse, and add a panic attack on top of that. Thanks a lot Cleveland Avita in Cleveland. I really enjoy your empathy and what not.

What time is the walk in

I love this place. I highly recommend that anyone who is feeling depressed go and make an appointment here immediately. It will change your life for the better.

I dont know what I would do without them....

When you enter you are greeted by Karen. She is always friendly. Once you come after the first time or two she knows you by name. She is the best that I have seen. Michael, the counselor is really great at listening. I… usually don't like male counselors, however, he was better than some female ones that I had. I loved him. He also made me laugh. I loved coming here just because of Karen and Michael. I hate that I can't go anymore. I moved over 2 hrs away. Thank you Karen and Michael for everything.