Beyond Expectation – Las Vegas

I the staff where is extremely friendly and personable. I never have any trouble calling to schedule an appointment. Everyone is so kind and helpful!

Linda did my assessment and we laughed through most of it. She was funny and caring and I just loved her. Daniel my therapist is so down to earth and intelligent and again I just him. Great therapist. It’s a very… comfortable relaxing atmosphere here and I love the whole staff. They’re really on the ball

I love Rachel saenz! I've been struggling to get a wheelchair, help with medications and just for a doctor to understand my health conditions and help me understand as well as not pushing pain meds on me... She came to… me so I wouldn't struggle to get there, Ita rare to find a physician that still have emotions and understanding now days. So compassionate, I am so blessed!!!

I want to share my experience because I believe people seeking mental-health services deserve to know how they may be treated. To be clear, I had no issue with my therapist. My session went well, and he had already… scheduled my next appointment and handled my checkout. Unfortunately, my experience with the front-office staff afterward was very upsetting. As I was already walking to my car, the receptionist called after me about my appointment and checkout. Instead of approaching me calmly, she raised her voice so I could hear her. Another woman then came outside and asked me to come back inside because they needed to figure something out. The interaction became increasingly uncomfortable. The woman spoke negatively about my therapist in front of me, saying that he does not do his job correctly and forgets to check patients out and schedule their next appointments. I had never experienced that issue with him. I was then asked for a code and told that my next appointment would be canceled. I had just finished a therapy session and was already emotionally overwhelmed, so being spoken to in this manner was extremely upsetting. I became so uncomfortable that I was crying. I contacted the person who had originally referred me to this clinic, and she could hear the interaction. She tried to help clarify whether there had been a mistake with the paperwork. I was shown something on the clinic’s computer system that I did not understand because I am not an employee and am unfamiliar with their system. When I politely asked the woman for her name, she responded, “I AM THE OWNER.” When I asked again, she said, “I AM THE OWNER AND THAT’S THE ONLY THING YOU NEED TO KNOW,” and closed the door. Afterward, she called the staff into the back and left me standing alone in the lobby. I ultimately asked for everything to be canceled because I no longer felt comfortable continuing with this clinic. The problem was not that there may have been a scheduling or paperwork issue. Mistakes happen. The problem was how I was treated while trying to resolve it. A mental-health clinic should be a place where patients feel respected, safe, heard, and treated with compassion—especially immediately after a therapy session. Unfortunately, that was not my experience. Again, my therapist was not the problem. My concern is with the front-office staff and the person who identified herself as the owner

Everyone I have come across at this location, from the specialists to the ladies at the front desk, have all been amazing. Our most recent appointment was with Dr. Curtis and she was excellent and so patient. I am… thankful for this company, and all their services being provided to my child for her success.

Ofilia was awesome to meet with. Couldn't have asked for a better therapist.

Just started couples therapy and this is our second session and seems like slowly we’re working on skills that need to be done

I learn something new about myself each and every visit

Everyone was so welcoming. Even on the first call with Dr. Curtis to set up an appointment. She was very attentive to getting me schedule after all the trauma I've recently experienced. The front desk is very sweet. My… provider Regina makes me so comfortable that I can open up more to her each appointment. Thank you Beyond Expectation staff for your guidance and help!

I want to say thank you so much to K Baker, she’s such is an incredible ABA therapist. She is patient, compassionate, truly dedicated to helping with growth and succeeding. We’ve seen so much progress thanks to her… positive approach and genuine care for my daughter Aletty Avina. I highly recommend K baker to any family looking for a knowledgeable and supportive therapist!

I would rate a zero!!! But the staff was nice. Terrible would never recommend anyone coming here!!

Well, I was gonna let this go until someone from your staff called me. Asked me, "how things were?" When I was honest with them, I was met with her just trying to talk over me and ultimately didn't listen to what I had… to say. Our first day, was met with a lie. Right off the bat. First huge red flag, especially working with children. You can't do that and expect a child to fully trust the counselor. My son and I know the difference between a "emotional support dog" & A "service animal" the dog was whimpering and not portraying the characteristics of a service animal. My son even looked at me in the meeting and was very taken back. Her words "dont worry, the dog is my service animal." We asked her, " what service does is provided?" You could see she wasn't ready for that question. Her response " oh well it's not a service animal, it's a emotional support animal." Huge difference. I love dogs, that's not issue or the dogs behavior. It was the fact that the first conversation we had with the therapist was a complete lie. Secondly, if you look on the walls of the office they " offer" workshops for multiple different things such as. Anger management, marriage counseling and things of this nature. When I acquired about the anger management workshop and the sober group.... They aren't actually happening. I was told I could enroll then would be reached out to when they were actually running. Ultimately my son ended up seeing her a couple of more times but didn't trust continue at your office. I wasn't gonna leave this review but when you call someone and ask them how things are going. You wait for them to finish, you don't talk over them. Basic communication skills. Good luck

TLDR: 1. To anyone who's seeing this clinic based on a program that gives free therapy sessions: Double check that the therapist you're seeing is indeed in the program, or you'll get screwed over like I did. 2. Good… luck trying to get your LOA paperwork on time. I spent about 2 months waiting and was on the road to being fired from their miscommunication. 3. The therapists and front staff are great people. I can't say the same for their bosses (again I'm sorry I really am bad with names so this is only to the higher-ups that know who I'm referring to) 4. Director prioritize their profits over your mental wellbeing. I got kicked out of the middle of a session to take a phone call from the director so she can tell me the therapist I was seeing wasn't part of the free program and that I had to pay for the previous sessions when she knew I couldn't afford it. 5. My 2 stars go to Ofelia for going above and beyond for me and the front desk staff were nice and polite too. This place has helped me while at the same time had me mentally spiraling. Ofelia helped me a lot with what I was going through and I will forever be grateful to her. But having such bad communication with the clinic as a whole when it came to dealing with my Leave of Absence paperwork put me on the verge of almost getting fired because they took almost two months to do it properly. I had free therapy sessions I could go to at first but after that I had to stop because I couldn't afford to pay for it. I was able to get them again with the clinics help so I scheduled an appointment with Ofelia. In the middle of our session, we get interrupted by the front desk attendant saying the director was on the line and wanted to talk to me. She didn't want to wait until after the session so I had to go talk on the phone at the lobby. She tells me that Ofelia wasn't part of the program offering free sessions so I would have to pay for the sessions that I had with her. I was already struggling financially and my head wasn't in the right place especially pulling me out in the middle of breaking down so I lost it and had a breakdown while she continued talking. There was no empathy, no sense of attentiveness or sensitivity to my situation. I know she wasn't aware of what my currently financial struggle was that I was just talking to Ofelia about. But regardless, she's aware that the only reason why I could even be there was because of the free therapy sessions and I needed help badly. I don't understand and can't wrap my mind around how someone in her position, as a director of the clinic and working in an industry where mental health is a top priority, will force a patient out of the middle of a session to just tell them I can't have that session and that I need to pay for past sessions that neither I or Ofelia didn't know wasn't part of the free program. At that moment all I could hear was the voice of a person out of touch with their humanity and only money focused. The same problems we're all struggling with now with how greedy corporations are getting and they will show no mercy even when they know you're struggling. And this was the worst case scenario that I experienced: Because not only did I have to experience it at one of my lowest points in my life, it had to be in what was supposed to be a place that was supposed to help with your mental health. The cherry on top of the situation is that even though Ofelia had tried to give me the session for free, I recently looked into my health insurance claims and saw that I was billed directly from the Director Linda Curtis herself for that session. To me it just looks like it doesn't matter how much they see/hear I'm suffering, they're not going to forego any money they can gain. The previous claims on my insurance were billed under the Beyond Expectations' company name but this one specifically she billed under her name so it feels personal. If that doesn't tell me where her priorities are at, then I don't know what does. I don't know if I want to go back there. I appreciate Ofelia a lot but shame on their director.

Helpful, great at following up with patients. Highly recommend thank you 😊 🙏

Fantastic facility always clean. Ms. Madrigal does an amazing job with my son helping him and pointing him in the right path.

Lovely staff, welcoming and comfortable office, lots of refreshments, everything is always clean. Lola is a true gem! Would recommend this office (and Lola) to anyone and everyone!

Its a good place for therapy definitely recommended

Great

Gold

My sessions have been very productive…have made progress in my own change in my image and how I have increased my communication skills for a better relationship with my family

All staff are nice and helpful. Clinical therapist is highly recommended.

Amazing staff. Phenomenal easy to get to location I love it here.

Everyone is super patient and friendly.