Community Hospitals of Indiana Inc – Indianapolis

All patients will be treated with the humility and respect they deserve. The facility is clean, safe, and offers a variety of meal plans for patients on a restrictive diet.

I was a patient in unit 9 for a couple weeks. Not a happy place but necessary.in my case. Staff was a variety of personalities. Favorite nurse was Holly who appeared to take a special interest in my case. She was great.… I am now at home under home Healthcare

My experience at this facility raised serious concerns regarding the way patients in acute mental health crises are spoken to and treated by certain members of the staff. First, my interaction with the social worker… assigned to interview me was extremely upsetting. While I was trying to understand the process and asking questions about what was happening, he responded by asking whether this was “my full-time job like it is his” and whether I could “just let him do it.” I found this incredibly belittling, especially considering I was already in an extremely vulnerable and overwhelming situation. After the interaction, he referred to me as “manipulative” when I was simply trying to understand the process and advocate for myself. His demeanor and comments ultimately triggered a panic attack on top of the distress I was already experiencing. I also had significant concerns regarding my female attending psychiatrist and the way she interacted with patients. On multiple occasions, I witnessed her tell patients that they needed to be careful how they treated her because she controlled whether they went home or not. Regardless of intent, statements like this create an intimidating power dynamic in an environment where patients are already vulnerable and may feel they have very little control over what is happening to them. I also witnessed multiple patients become extremely distressed after being accused of abusing drugs or having their concerns seemingly dismissed. There was a noticeable difference in how patients responded when the male psychiatrist was available. Multiple patients openly expressed that they could not wait for him to return because they felt he listened to them and took their concerns more seriously. I understand that inpatient mental health professionals work in an extremely difficult environment and have to make difficult decisions regarding patient safety. However, being hospitalized for a mental health crisis is already frightening, overwhelming, and disorienting. Patients should be able to ask questions, understand their treatment, and advocate for themselves without being belittled, labeled as manipulative, threatened with continued hospitalization, or made to feel that seeking clarification will be held against them. I strongly encourage the facility to review these interactions and consider additional training and accountability regarding trauma-informed communication, patient dignity, and the appropriate use of authority. A mental health hospital should be a place where people in crisis feel safe enough to seek help, not an environment that adds additional distress to an already difficult situation.

The actual unit was a helpful experience, the staff did well and im beyond grateful. Intake was sickening. The “triage” staff, I think her name is Trisha, or something similar, laughed in my face, and did everything she… could to stay in her office space behind that wooden door. I’m disgusted with the way she treated me & i genuinely hope nobody else experienced or will ever experience that. The cameras in my initial room either did not work or she simply didn’t check it. Do better.

Don't even bother. Stay away from Community East. I had an intake therapist tell me that a psychiatrist cannot diagnose. They are only good for prescribing meds??? I've been diagnosed with three different issues. She… told me they diagnose everyone with BPD. I wasn't even diagnosed with BPD.???? Not my issue. This was an intake????I've had two psychiatrist and my own PCP diagnose me. I'm supposed to believe a person who did not go to medical school knows how to formally diagnose me after a 20 minute convo? Plus, one of my diagnosis according to this intake therapist can go away and isn't genetic ???? It doesn't go away and it is genetic. When I questioned her and said I was not interested in making an appointment for therapy due to the way my case was being handled as this point she said I had to basically pick a diagnosis to concentrate on . She wasn't saying I didn't have all the diagnosis. She just wasn't going to put it in my record???I'm pretty sure therapist are supposed to treat all diagnosis. They treat you as a whole. They just can't pick the one you see most of while you're doing an intake. That's insane. I'm done with community. They have a gaslighting issue and just do not care. Fourth awful experience with this system and will NEVER consider community again.

My only complaint about this facility is it’s dirty. The cleaning and maintenance staff do the bare minimum. There’s soiled paper grocery bags used as waste containers that are simply emptied out. Come on we can do… better. Not once did i smell the scent of cleaning chemicals. Just stank urine smell in the same bathrooms. When i left, i saw the same dust bunnies laying around everywhere. Whoever is contracting the cleaning crew needs to reevaluate

This place deserves a negative infinity star review. Especially unit #9. I have been in a few psych wards before and this place is the worst. There isn’t a good psych unit in Indianapolis or even in Indiana.

Eric and trevor from unit 7 were absolutely amazing and deserve a raise. They were so nice and interactive, willing to listen and give advice, just absolutely amazing. They treated us patients with compassion and… respect.

Actual demons.

I give zero stars so I could!!!!!! You can ensure to not hold voluntary patients there beyond 24 hours without their consent. You can also ensure that all patients are able to make an informed decision by providing all… information needed for the best interest of their medical needs, including communicating what documents need to be signed and how the entire process works in the very beginning. You can also not mislead patient of receiving the support and services that they request versus treating them with a lack of dignity and a lack of humanized care!!!!!!

The food is Excellent,.

Went because I was actively experiencing what has now been described as a CPTSD episode. On the very first night, I was asked by a woman nurse named Miss. Gail if I knew that I had been there for 2 weeks. So she lied to… my face to see what my reaction was or something else I am unaware of.I started melting down in front of her & she told me to stop acting like that.....not something that should be said to someone experiencing a CRISIS. Right after this, my blood was drawn (as I was in an active panic attack) & put into an evidence bag, with NO explanation. I am still absolutely unsure of what happened with that, especially with having had no investigations against me. This has left me with a looming paranoia. Left after 5 days, with a diagnosis that has since been heavily questioned on it's accuracy. Especially since it included that I wasn't experiencing any psychotic symptoms.....please, if you love your struggling family member, do NOT send them here. At the very least, there are questionable things happening here & the hospital isn't transparent with people in a crisis. Dr. Baht (psychiatrist) was minimally helpful & didn't explain much to someone who was very confused about the process. So many simple things could have been much less scary had he just explained what was happening. Thankfully, I'm in a much better place now, but I would never come back to this hospital. Addition: There is NO informed consent on medications given to you at this facility. They give you medications & you must agree to take them, whether or not you have any idea what it really is. Or you will risk staying there longer.

I was a patient in August 2025 on unit 3. It was the most dehumanizing treatment I've ever experienced. I was badly homesick, and was told by several nurses to "get over it". Nurse Terry was amazing, and some others… were too, but majority herded us like cattle. It was traumatizing to watch 9-12 year olds be forced to the ground and sedated for fussing. I feared for my safety and had to lie about feeling stable in order to leave. If I could rate it a zero, I would. Please do not send your children or loved ones here.

If you want the staff to gossip about you and other patients all night, go here. If you want to be laughed at by the doctors and nurses while you're in a crisis, go here. If you want to witness other patients get… assaulted by staff and given random shots of anti-psychotics with tons of side effects instead of actual de-escalation, go here. If you want to have an anxiety attack and be ignored and laughed at by nurses, go here. If you want nurses to lie on your medical records, go here. If you want to be charged $3000 for a stay, go here. Hayley, Kaylee, Sam & Nicholas should seriously reconsider working in a psychiatric unit, as they seem to only be there for the money. Thank you to Hb, Bethany, Danielle and Josiah the only pleasant staff members there it seemed.

My son was brutally attacked by staff and held down against his will and is now in a sling because he refused to get pricked with a needle. Violated every HIPAA law known, horrible place. Never go here for real help… place needs to be shut down.

If I could do 0 I would but a 1 will do.. There was some staff line Eric, Paola, and another therapist that does groups Mon-Fri at 10 who were great. A nurse named Ezri or something like that she was amazing and a few… other nurses. There were a lot of staff especially night staff that were VERY rude, seemed annoyed by patients… just awful attitude. There was a nurse the night before my last day, she’s night shift, blonde, glasses, in her 40s early 50s, very nice with staff but made comments like “ I can’t wait til some of these people go home” because she did not want to help a patient… The patients there are going through pretty serious mental health issues. Having staff that doesn’t truly care to help these patients and have patience, I would be embarrassed and outraged if I was management… The cafeteria staff were rude. Always messing up orders… IT WAS NOT CLEAN ANYWHERE in-unit 7, and i doubt any other unit was clean… the showers are poorly, everything was poorly!! This was beyond a dirty place.. none of the rooms are EVER properly cleaned, daycares was sometimes swept, a lot of time all we had was toilet paper to dry hands.. bathrooms are lint cleaned properly either.. idk how long it’s been since the shower and shower head were cleaned…The doctors… some were good while others had a condescending way of treating patients.. thankfully I had a good doctor. HIPPA LAWS ARE VIOLATED every day multiple times a day in this place. Patients had no privacy when talking about their health stuff… nurses didn’t seem to care about it at all… I WOULD NOT RECOMMEND nor will I EVER be back here again…

I was 14 when I was admitted and I had attempted. While I was there I made sure the staff knew that I have a undiagnosed medical condition that makes me have dizzy spells and makes me pass out alot, one night I felt… like I was going to pass out and told a night staff, instead of having me sit down, giving me food, or doing literally anything she grabbed me by my arm so hard that it bruised and dragged me to my room and threw me on my bed. My roommate was woken up by the commotion and asked if I was ok because I was crying since it hurt and I was disoriented. The next morning I filed a complaint with my roommate with me as a witness, later I was admitted again. That same staff was there and doing the same things.

I have been inpatient at Community Behavioral Health more times that I would like. I have NEVER received treatment that actually made a difference. Please avoid this place!

It was such a nice, welcoming community in a very hard time for me. All of the patients uplifted each other with the staff, and it was a nice change of pace to see everyone actually trying to get better and working… towards a common goal. This was my first time in the adult ward, and it's a huge change from the adolescent ward. The people wanted to actually be there to get help and wanted to get better, which made an incredibly positive environment. The staff was amazing, especially Josiah, who made us all feel uplifted and encouraged us with our interests while teaching us more about how to control our reactions, set boundaries, and more. His lessions will definitely stick with me. There are some staff that are a little less prepared than him, but with some extra training on how to handle more severe mental illnesses, I think they'll thrive. My biggest beef is I definitely got athlete's foot from the showers though. :( So bring a pair of shower shoes if you're checking yourself in. Haha.

The level of care and professionalism at Community North Behavioral Health inpatient unit raises serious concerns, particularly regarding communication, transparency, and patient safety. One of the most troubling issues… is the consistent lack of communication with parents or guardians. Families are left without timely updates, meaningful involvement in treatment decisions, or clear explanations of care plans. In a behavioral health setting—where collaboration with families is critical—this breakdown is not just frustrating, it is unacceptable. Equally concerning is the facility’s refusal to allow care conferences. Denying families the opportunity to participate in structured discussions about their child’s treatment removes a vital layer of accountability and shared decision-making. Care conferences are a standard best practice in behavioral health, and refusing them undermines trust and effective care planning. The decision to proceed with what appears to be an unsafe discharge is another major failure. Discharging a vulnerable patient without ensuring a safe and appropriate transition plan puts the child at risk and places an unfair burden on families who have clearly expressed concerns. Perhaps most alarming is the reported direction from a physician instructing staff not to assist with ongoing care referrals. Blocking access to continued treatment resources contradicts the fundamental responsibility of healthcare providers to ensure continuity of care. Overall, these patterns reflect systemic issues that prioritize administrative convenience over patient wellbeing. Behavioral health facilities must operate with transparency, collaboration, and a commitment to safety—standards that, in this case, appear to have been seriously compromised.

I had multiple bad experiences over my time of what should have only been a 48 hour observation period. Due to staffing availability for doctors, the default position seems to be to hold people for 3 weeks minimum for… "observation", to overcome doctor shortages. I had a very very bad experience with the doctors, but the nurses were generally very very lovely people working in a bad system. I would not recommend Community North for my future mental health needs.

I was a patient in August 2025 in unit 3, nurse Jon sucks, I hate Rebecca. Nurse terry is amazing, I love her because she was super kind to me, but nurse Rebecca for most of my stay had me sleep in the cafeteria and… hallway even though there was a line of sight room open and nurse Jon was talking about me when I was asleep and basically said I should kill myself, but I really love nurse terry, nurse terry needs a raise

Unit 7 has some AMAZING staff and it is some of the best care I have received. I have unfortunately had to end up on their unit a few times and I always receive the best care there.

Overall, my experience just walking in the front door was unpleasant. The work they've done on the outside is undermined by how prison-like the lobby is. Fortunately, the young woman at the front desk way nice. She… embodied what I have come to expect out of quality mental healthcare. A desire to be helpful and supportive. Which is why it was so disappointing when the actual licensed mental health professional came out to greet me. Shoulder-length white hair, glasses, short, and in late 50's to early 60's. This lady was one of the rudest people I have ever interacted with. Dismissive and pushy, she seemed more interested in filling a bed than answering any of my questions. I was just searching for emergency resources for an emergency plan that uses AI as part of the implementation. Perhaps it was the mention of AI. Unfortunately this lady made me feel so uncomfortable with her hostile demeanor and tone I couldn't appropriately voice my needs. Maybe that was the point. Use aggressive posturing, forceful interrogation tactics, gaslighting, and veiled insults to make a person more suggestable and compliant. Who knows? Whatever the case may be, the woman who came out to meet me was rude, unhelpful, and condecending. She represents the absolute worst the field of mental healthcare has to offer. After reading through some of the reviews about this place, it sounds like I'm not the only one to encounter this woman. Edit: I don't know why they needed to "call someone out." If they don't have information to provide, the conversation needs to end there. Instead what could have been a 10 second exchange of words turned into a 5 minute psych stress test. For people who are supposedly so busy they sure didn't waste any time wasting mine. Update 2026: The problem I encountered is part of a larger pattern of systemic rot and decay. After doing a comprehensive audit of mental health facilities in the surrounding region, the approach comes down to a very simple, and depressing reality. The Indiana Mental Healthcare system is an "extraction" model. It exists to fill beds to get more money for the hospital. The reason why I suspect the woman was so pushy was because she was serving that purpose. Her tactics were designed to overwhelm the rational part of the mind with aggressive questioning and guilt tripping. Effective but a troublesome development especially considering the quality of care I received just a few years prior. To be honest, the times I did go here weren't terrible. The staff was respectful and the psychiatrists were incredibly skilled. One even tried to talk me into going down on one of my psyche meds because "a person is suppose to have anxiety." Something which I overwhelmingly find myself agreeing with these days. Unfortunately, I don't see that quality of care returning to that state again. For as much as they helped me, they also filled my chart with redundant diagnoses based upon billing codes rather than painting an accurate picture of my mental health. I have my diagnoses now and they are backed by hard data harvested over years of studying my behavioral patterns. I've also had help from professionals who have helped refine my diagnoses further into a more comprehensive model that can be used to map appropriate treatment frameworks. This will likely be the final update I will leave because I've lost faith in Indiana's ability to regulate the mental healthcare industry. I'll be leaving soon to find another "Community." Preferably one where I no longer feel like a ward or a burden. Where my rights are protected and my health is the number one focus. I don't think I can blame community for that though... I don't know what happened here but it doesn't make me hopeful... Still, I hope that the people who work here can look to their past successes and realize how effective they were over the new model. If I could remember the name of that psychiatrist, I'd give him a personal shout-out for being honest and helpful. Couldn't have done this without your candidness. You were a good doctor!

I felt uncared for, unsafe, and disgruntled, as my concerns were not addressed/resolved

I was here April 7th 2017 and this place put me in the right mind. Dr. Kelly was an awesome doctor. He made you take responsibility for your actions and gave you the tools to maintain sobriety.