Heartland Counseling Services Inc – South Sioux City

Direction take you into an apartment complex. You need to continue further to get to Heartland Counseling. Pls correct.

Went in there filled out paperwork for a half hour and was told this was not an evaluation that I would need to come back Tuesday morning for a walk in. That’s the soonest that they would be able to give me an… evaluation so Tuesday morning I called to confirm and they said they didn’t know who I was and didn’t have anybody available to do an evaluation

When I scheduled my appointment, I was assured that Heartland accepted my insurance. After three appointments, I received a bill for over $600 (this includes the intake, which isn't really an appt). Upon calling the… billing department, I was told they would work on getting enrolled with my insurance. I followed up twice to check on the progress, and each time, I was told they were still working on it—but they also insisted on collecting payment. I declined to pay because I had been assured that they were enrolling with my insurance. Over the next six months, I received no updates—no communication about enrollment, a payment plan, or any resolution. Then, without warning, I received a bill from collections. I find this unacceptable. Not only was I misled about insurance acceptance, but I was also charged an unreasonable rate of roughly $200 per hour. I didn’t even have the opportunity to establish rapport with my therapist because, after just two actual sessions, I had to shift my focus to resolving insurance issues. I should not be responsible for this bill at all, as I was told my insurance was accepted before receiving services. Heartland’s lack of transparency, poor communication, and mishandling of this situation is unfair and has caused undue stress. I would not recommend Heartland Counseling.

Bad contact

They were wonderful but be warned...they do not accept Medicare and don't tell you until you get a huge bill. Update: they said they were going to forgive the bill and set me up with someone else. I kept getting the… bill in the mail so I called to check on it. No...no firing the bill. I'll find someone else.

Friendly and convenient

Helped with Trunk or Treat.

First time there were kind understanding helpful resourceful empathetic patient. Even though I wasn't able to get services from them I would definitely recommend them to others in need of mental health services they… have a lot to offer ppl in the community and have resources a lot of businesses don't have example... rides to and from appointments.

They're always there to help you in whatever help you need. I'm very thankful they are there. I would recommend them to any one who needed help

Was told walk-in intake at 3pm there right at 3pm barely acknowledged, was informed possibly full, then after waiting 30 minutes no answer someone walks in and they took that person and ignored me as I said we were… there 1st.

The receptionists are always kind and friendly; they remember me and get me checked in with no problems. I'm also a huge fan of my therapist, Natalie. She is great :]

Took my 12yr old son there for first time. Did intake. Nice person at entance- clean place, The paperwork to fill out was not overwhelming it was just right, questions or straight to the point. We were in for his intake… with a man who was very very kind to my son and listened and also talked about football and such with him made him feel comfortable. It was first impression but so far I am and was very pleased. Months later now n there r missed messages hard to get a good time for appts it seems like no one ar the front desk or who answers phone knows when to make an appt for u. Frustrating. Left n went to Seasons

I begged for help for my son and begged them to test for bipolar disorder and they wouldn't, now I have more serious problems because they wouldn't listen to me

Well who would listen to on of the clients snyways they are determined crazy lol

Good place

A good place to get help