Hope House Treatment Center – Crownsville

I have nothing nice to say about this place expect for the nursing staff, and my counselor. 6th days in there was plumbing issues, and the smell was just awful from plumbing issues. To get rid of the smells the owner… had staff dump chemicals down the elevator shaft. Everyone in the building had to pack on last minute notice, and told us that we are being moved to another location in Laurel. The rooms in Laurel were terrible it was nothing but bunk beds and it was so disorganized. Too much down time, food was terrible, and it was understaffed. AC wasn’t working when I left and CEO who runs the place don’t care about anybody or the place except money. She had the audacity to tell us don’t call the health department because of AC issues… it’s being ran poorly and I feel bad because there a lot of good and wonderful people who works there. Shout out to my COUNSELOR and the ENTIRE NURSING department!❤️ hopefully changes will be made very soon, otherwise this place is going to be closed for good …someone needs to teach the CEO how to treat and talk to her people and the patients right because if it wasn’t for them she wouldn’t be in the position that she’s in… she is just a bad person. Very entitled in my opinion…

I want to give my deepest thanks to Hope House Treatment Center for the incredible care and support they provided my brother. From the moment he arrived, the staff treated him with patience, compassion, and true… understanding. They didn’t just offer treatment — they offered hope, guidance, and a safe place for him to rebuild himself. The team at Hope House went above and beyond. They communicated with our family, reassured us during the most stressful moments, and treated my brother with dignity and respect every step of the way. It’s clear that everyone there genuinely cares about the people they help. Because of Hope House, my brother has a fresh start and a renewed sense of purpose. Our entire family is grateful for the difference they’ve made in his life. I would wholeheartedly recommend Hope House Treatment Center to anyone looking for a place that truly wants to see their loved one succeed.

Hope House Treatment Center saved my brother’s life. He walked into Hope House six months ago and has been clean since leaving. Thank you Hope House for taking good care of him.

I will never be able to express how grateful I am for the Hope House Treatment Center. They were pivotal to the recovery of my best friend. The staff were welcoming, professional, and showed they genuinely care. Their… compassion was demonstrated through their structured focus on his healing while he was within their care. They took the time to get to know him so that they could truly help him. Hope House provided invaluable encouragement and guidance throughout his journey with them. While also providing him with long term recovery tools to use after leaving their care. He now has a newfound confidence in life and is moving forward in a positive direction.

Hope House Treatment Center has been an absolute blessing for my family. My cousin recently completed treatment there, and the level of care, compassion, and professionalism they received was truly remarkable. From day… one, the staff made them feel safe, supported, and understood. You can tell that everyone there genuinely cares about the people they serve. The environment is positive, structured, and truly focused on healing. My cousin often talked about how encouraging the counselors were and how much the program helped them grow—mentally, emotionally, and spiritually. They left Hope House with renewed confidence, better coping skills, and a real sense of direction for their future. I’m incredibly grateful for everything this center has done for our family. If you or a loved one needs help, Hope House Treatment Center is a place you can trust. They go above and beyond.

I recently admitted to Hope House for opioid detox and unfortunately had a very negative experience. I was discharged in the middle of detox after a conflict with staff. I raised my voice and used profanity after… repeatedly asking for help and feeling ignored and disrespected. While I take responsibility for my part, I was also in active withdrawal and expected more compassion, patience, and professionalism from a treatment facility. The environment felt unstructured and some of the staff spoke to clients in a dismissive or confrontational way, which made an already difficult medical process even more stressful. Instead of de-escalating or offering clinical support, I was asked to leave abruptly while still in detox. I hope the administration reviews how staff interact with patients who are vulnerable, uncomfortable, and in crisis. People seeking treatment deserve to be treated with dignity, even when they are struggling.

I am so upset!! I went for treatment yesterday October 10th. I checked in everything seemed OK. I have diabetes and my sugar was so high they sent me to the hospital. They said this would not affect my treatment that… someone would pick me up. I got released today Saturday morning I called and on the weekends no one answered the phone. I had to ask my family to come get me to take me back. Mind u we don't live close at ALL. I get back and they treat me horribly mad me stand out side and a bigger blk gentleman told me I could not come back that I could call Monday? Monday was a holiday? So messed up i cant even understand why they would do this to me. I don't even live close. I was treated like i did something wrong. I did everything they told me to do. I had to ask for my things they acted as if they didn't even want to give them to me. Then to top it off I get home and they didn't give me my insulin or tester. This has put me and my family in a really bad place and I really needed the help. I'm glad this was not court ordered. This is a huge issue that the board of directors should look into. You have no number for anyone in charge on the weekends and why staff told me one thing and the baby sitter on the weekend kicked me out for having to go to the hospital. Feeling confused and trying to get help I feel like the whole system is set up for you to fail. Sincerely RP

Terrible. Nursing stole MY prescription of Xanax that I had brought in. They were supposed to be holding them locked up in Nursing until I discharged. When I discharged they said they didn't have them. This was back in… 2014 or 2015 or so when I was in there when this went on. They also gave special treatment to certain patients I saw it go on ALOT!. Like access to the freezer for ice cream when they wanted etc.. There was patients sleeping around with other patients going from room to room that were married etc.. so much corruption going on at this place it was DISGUSTING!. They also left me in withdrawal they wouldnt give me my prescription of Xanax they made me withdrawal from it the entire stay and did nothing for me the entire time I was there. If I knew back then what I know now about law and my rights I would have possibly sued them and reached out to the Nursing Board for Maryland and I definitely should have reached out to the State Senator about HOPE House unfortunately it's been over a decade ago now or so..

Terrible. Nursing stole my Sons prescription of Xanax he brought in they were supposed to be holding them locked up in Nursing until he discharged. When he finally discharged they said they didn't have them. This was… back in 2014. And there was far more issues that also went on so many that he told me about!.

Hope house is a joke they don’t do anything for their clients all they do is warehouse them with no outside resources no outside meetings to integrate back into society the head lady doesn’t care about no one but money

Hi.My name is gary and I would like to share my experience at hopehouse. On the 12th of January, I will have been successfully sober for 6 years. Jeff, who no longer works there was my counselor, but he was just one of… many counselors that really help get you through this difficult moment in your life. If you really have made the decision you want to become sober, then hope house is your answer. Please get some help. But don't go there unless you intend to finish the program and become the person that you know you should be for your family for your friends for yourself. I love hope. I probably would not be here anymore if i had not gone there for treatment. I'd be laying byehind 711 drunk if I had not made that choice. I hope Mr. STERLING is still there. And if you tell him Gary ,who he probably doesn't remember ,but I did play the piano and told jokes a lot. So maybe he will remember me. But tell him I said hello, and God bless his soul.

My dad was here back in August and they kept telling me on the phone and telling him that his heart rate and vitals was off and one nite at 1am they called an ambulance to take him to the hospital for the hospital to… tell him his vitals was fine and my dad called for them to come get him from the hospital and they wouldn’t so my dad walked 11 miles in the middle of the nite on the busy high way to he saw a state trooper that gave him a ride to his gfs house but I never receive a call from them telling me my dad was taken in an ambulance till 630am and the nurse tried telling me my dad was in the emergency room still and the whole time he was at his gfs cause he walked 11 miles cause he had no other way back to there or to home but some of the staff there was pretty nice and treated him good but might want to check their machines they use to check vitals

I just celebrated 3 years sober thank you Hope House , I went to the Laurel location good to see this place still around. Shout out to Mr.Jim doubt he still remembers me.

So I went here twice , and the 2nd time I went some of the staff Shalonda , and Austin in particular were kind of terrible so I filed grievances about them ,when I tried to be admitted a third time I was told they… wanted me to try somewhere else ....hmmmm I have a funny feeling they are doing this in retaliation against me for writing negative comments about their staff members . I came to you all for help ! And the people that you have their honestly weren't there to help or they treated certain people differently so I said something , and now "I can't be admitted back" ? That's unbelievably petty ,I've never heard of someone only being able to ho to Hope House twice ,and they didn't say I couldn't come back because of my insurance they said VERBATUM " They want you to try somewhere different ,you've been here twice " I sense that there members of staff who don't like what I wrote possibly Mr. Austin T.A. Supervisor who I and others noticed treated gay male patients a bit differently ( terse , acted like he couldn't hear you etc... If that is the case than this is DISCRIMINATION shameful and disgusting behavior !!!!

Please if you have a loved one or someone you know needs help with addiction please Don't take them Here😡😡😡😡😡😡😡😡This place should not be called Hope House Because about a year ago or less my fiance went there to get… help and he was not there not even two days because the Doctor's they have there is very unprofessional they don't even listen to what you say they just sneak medicine that he told them Not to give him because it would send him in to withdrawals which it did so I picked him up he had his things and walking down the road from the so called Hope House he was so upset he had to leave that place that's why he was walking down the road.. We Both where very unhappy and upset at this place that they say they will help you get off of drugs Bull Crap they only want your medical insurance so they can get there payment You all should be a shamed of your self's..

My husband went to hope house 5 years ago. He was in serious trouble and neeed help. He committed to the program and left on Suboxone maintenance. He has been doing great for 5 years . The last few months hope house has… been forgetting to fill his script every month and he has to call and cause a fuss which makes him feel like junkie because he is still a slave to this medication . His counselor Mr. Berry got a serious attitude with him this last month because obviously he does t quite get how withdrawals can be . Even tho he is in recovery himself. So this month he calls to say the will no longer fill his medication even tho they charge his insurance for services he does t even get. He litterally does a drug test every few month and picks a script up . His reasoning was, this is for short term use not five years and we completely agree with this. What I don’t agree with is as a counselor you are suposed to form a plan to help your client wean down off the medication so they do it safely without getting sick and relapsing . He isant sujesting this at all. He just said your done. So now my husband is I panic. Because he is going to be sick if he doesn’t get his meds or wean off safely. If my husband relaps over this I will be consulting a lawyer and sewing him and hope house for misconduct and malpractice . They say they are here to help but when they start messing up and you have to call they just cut you off. This is so unprofessional and not the way people looking for hope in recovery should be treated . They hold lives in their hands . People come to you for life saving treatment . You don’t just stop medicating someone because you can. If you care at all, you sit down and form a plan together to start coming off the maintenance. I am in recovery myself and been sober for 14 years. My counselor at my program I went to sat down and came up with a plan to get me off . I did it successfully with the help of my counselor and program. This guy just said sorry we can’t help you and good by. What a horrible human . How sad is that ? You have a job that saves lives and because he calls you when his script does t show up on time 4 months in a row , you deside you are done dealing with him. My husband is the most kind hearted , hard working , loving husband and father in this world . He deserves better form you Mr berry and hope house . I hope your future clients know that if they need you for something and you do t want to deal with them , you will just send them on their way with no plan at all. Hope you sleep well at night. My husband has been wanting to get off the medication and mentioned it a few mo the back and not once did his so called counselor ask him to come update his treatment plan and creat a plan to come off this medication . He just litterally cut him off for the simple reason , he wants patients who don’t call or bug him for anything because for 5 years he didn’t hear from him u til his script stop showing up . Then all the sudden he wasn’t worth helping anymore . People like this should work in retail , not helping addicts get clean because they don’t really care. They want you seen and not heard . It’s very sad . Mark my word , if something bad comes out of this , I will be holding them responsible for the mistreatment. I won’t get a response because they only thank the positive reviews and skip over anything else

Outstanding staff and director Jim. I recommend this place highly . My family members was treated here and the respct,treatment,and personable care was wonderful ❤️

Hope house is a sad place. My brother needed help and reached out to this place. He was there for about a week. He got into it with a new patient and they both were emotionally unstable. He got kicked out. No one was… harmed. I know at rehabs patients are emotional. So why is it the staff does not know how to deescalate such a situation. He is know on the streets again getting high. The police were called, and said this place does this often and it’s sad. Easy check from local government I guess. Thank u to the staff and counselors for giving up so quickly at a place of hope.

Hope House in Crownsville was my first and last rehab I ever went to. It being my first experience in that setting I didn’t know what to expect. The staff welcomed me with open arms and actually made me feel like I was… a human being with the potential to turn my life around and they gave me the tools and resources to do so. I left there a different person with a different perspective on life. I am now going on sober for a year and a half which I thought was never attainable for me. Hope House was just the beginning of my recovery journey but if not for my life changing experience with them I would not have the amazing opportunities and gratitude that I have in my life today. Thank you doesn’t do enough justice. They saved my life and to return the favor I will continue to help others who are like me. Remind them that you can beat this one day at a time and that you can have a fulfilling life again after addiction. Just as Hope House staff did this for me. United we stand, Divided we fall. Much love and respect I have for all of you there. You are everyday hero’s and the fact that you choose to do this as a career just speaks volumes to the compassion you carry in your hearts ❤️

Best treatment center ever!!! Allll of the staff are amazing and we're there to help me get everything I needed! Love y'all so much 🤗

This place saved my life!!!

I came here in 2015, relapsed because I wasn't ready. I came back 8 months later, and they made me feel like a human again. The staff, the activities, the meetings, the insistence that nothing is more important than my… sobriety saved my life. Since 2016, I have been sober and I've watched my life explode in the most magical way possible. This is my home, my foundation, and I am forever grateful for what y'all gave me.

I recieved treatment at hope house Feb-March 2021 and I am currently 430 days sober (I am 31 and suffered from alcohol abuse since 2010). This was the second rehab i recieved treatment at (first in 2015) and by far the… best experience I've had. They not only focus on your substance abuse but have classes centered around mental health, traumas and triggers, brain science, and spirituality. The counselors there are patient and kind, you can tell they genuinely care about your well-being. Hope house helped me to not only become sober but deeply figure myself out. As long as your are willing and open minded, this program will definitely benefit you in the long run.

Best place to go they treat u with respect and freedom because obviously u are there willingly (most of the time)... great counslers who only care to set u up for success , I recommend Carly, and the medical staff… genuinely care to help and are very helpful during detox they are very involved with your aftercare and ensure the quality of each meeting, group, and education class as well as a very clear facility.....”this place has genuinely made a huge positive impact on my life thanks to everyone there!!!!

Caring staff,excellent nursing care,good food!