New Horizons Community MH Ctr – Miami

My experience in 2025 when I was recently bipolar episodes that were dark they were so very helpful as well as understanding even i was not in my right POV they gave me resources. let me stay doing activities for… relaxing my mind,the quiet room, snacks.

New horizons was a very helpful place!…. Until they put the receptionist currently attending the phone. Not only is she rude, she speaks over you after she’s asked you a question and then says “ I’m not “Susie”I can’t… help you “ and hangs up on you. She needs to be formally trained to listen to what patient are saying before responding! The receptionist that works in the afternoon. I called @ 1:50Pm 08/27/26 and she lacks home training. New Horizons please do better

The therapist refuses to see my son because because he’s to young

Started going there when I was in Highschool,Stop going in High school as well... Started going back in my 30s till this present day..Feb.18,2026..Will continue to go there.. Great service, lovely staff, wonderful… Dr.s...

Nobody will answer the phone I keep calling to reschedule my appointment but it just rings and rings

Sherria and Elda are the most helpful people ive come across in awhile. Made me feel comfortable to actually talk about how i feel whilst proving beneficial solutions and kept me safe. Sherria Went above and beyond and… can tell they both genuinely care about the people that come across the living room. Im truly grateful to have been blessed with such Angels in the flesh. Thankyou Sherria and Elda for your kindness and grace. Sherria may you be rewarded and recognised For the outstanding work that you do!

Excellent care from the psychiatrist ERNESTO GUEVARA, attentive, compassionate and concerned about the patient.

I find this place to be the most accommodating for ,my families needs. everyone is so friendly. But yesterday they never called in my prescription for my son

They are the best

Hannah is very rude she hung on me several times I needed my medication resent to pharmacy she did not take it to consideration that this is my mental health I need my medication I called at 9am still haven’t received a… call from neither a doctor or supervisor she claims she left a message yet no one has called even if they are busy there should be ATLEAST one person who return calls this is about people mental health issues anything can happen without our medication this is not the first time she has been rude and not taking careful consideration of the patients overall she is rude and VERY UNPROFESSIONAL.. Dr Andino is my doctor he is on vacation if he would have been in his office this would have not happened he is a very good and understanding doctor very professional

My medication I got told was going to be available. They switched the date to february 26, 2025 after 12:00 Pm help.

My Name is Victor Blanco, I brought my daughter in because she is depressed. She was seen by Dr. Poitier and he was absolutley wonderful. He is very experienced, kind and professional. I am condident that he will be… able to help my daughter feel better. Dr. Poitier is excellent.

The receptionist I’m very very nice. They have excellent customer service and the doctors are very very nice and concerned about the kids at their facility and they offer medication at a reasonable price.

It's ridiculous that this place has many employees and no one ever picks up the phone.

Amazing