Outreach Recovery II – Glen Burnie

IVE BEEN A PATIENT FOR ALMOST 3 YEARS I WOULD RECOMMEND OUTREACH IF YOUR SICK AND TIRED OF FEELING SICK AND TIRED,

I absolutely love doctor Ross. I like the way the facility doesn't treat me like a second class citizen. I'm always in and out in less than an hour.

Dr ross is the most understanding ,nonjudgemental doctor I know ,he talks with u and help u with addiction and he's very down to earth outreach isn't nothing without him n miss April

Great place, never have had a single issue here. Never have to wait long. Even if I needed to change appointments they always made room to fit me in where it could work for me.

I’ve been a patient here for 4 years now. The staff is always welcoming and very nice. Wouldn’t want to go through this journey anywhere else.

Been coming here four or five years now. They're very professional and compassionate. Very happy with Outreach 👌

This place is great. It has all the tools you need for your treatment process. Psych, drug treatment, counseling, and they get documents sent out as needed very prompt and professional. The staff is great too and very… helpful.

Outreach has been helping my life for a while The medication I take is for my back because I didn’t wanna take a morphine or oxycodone which after back surgery that’s what the doctor prescribe me very addictive very But… what I’m taking now is way better and it helps a lot and I really think outreach and I would recommend anybody to them that has back problems or that has a problems with addiction

I have been going here for a few years now and I must say the turn over rate was getting alittle unsteady, however everyone brought their own to the table! All staff was great it’s just a preference of opening up to new… people with something so personal! However things has been very consistent and them ladies gets the job done! Never a long waiting period! It’s very clean and refreshing in there and The Dr.’s are great!

I appreciate the help I've received from outreach, I'm always treated with respect and they are very kind and helpful.

I’ve been a patient at Outreach Recovery for 6 years, and it’s really disappointing to see how much this place has gone downhill. They recently fired a doctor I had just started to feel comfortable with, and instead of… even calling me, they just rescheduled my appointments with different doctors without confirming anything. After years of being a patient, that kind of lack of communication is unacceptable. There have been some great doctors here over the years—Victoria, Dr. Ada, and Dr. Brooks—but it seems like they can’t keep good providers on staff. It’s frustrating when you finally find someone who listens and actually helps, only for them to be gone. Jeanette, who worked in intake, was another huge loss. She was one of the only people there who truly seemed to know what she was doing. She was always respectful, helpful, and genuinely caring. Over the years, my family built a bond with her, so it was really upsetting to see her let go. On top of that, the staff often seem disorganized and unsure of what they’re doing. I even had an issue where Dr. Asong tried to change my medication because of “high blood pressure,” but it turned out the intake staff had been using the wrong cuff size for several months, giving inaccurate readings. That should never happen in a medical setting. Overall, the level of care and professionalism has seriously declined. It feels like no one is on the same page, and patients are the ones dealing with the consequences. After 6 years, I’ve decided to leave and go to another provider. I would not recommend this place.

I love everything about this program. If you are clean every visit then it runs smooth. Go sign in, get vitals, do urine and see doctor and put within 20 mins. Staff is very friendly and care about their patients.

I felt comfortable with the staff and pleased their going to help me get the help I need

The staff there is great, very interactive with patients with a caring and professional attitude.

I only go on Saturdays, so I can only speak on behalf of the 2 ladies that work. VERY professional and caring. The office always looks and smells clean. They are very orderly and actually care and give advice to… patients that need to be heard. Every time for me is a great experience, 2 ladies that really care.

Dr. Uchechukwu is very thorough with helping me through major depression. She is very endearing with how she speaks to me. I feel very safe and comfortable with her. Since I have been coming to this program I feel very… different and confident. I want to thank the whole team for making that possible.

Friendly staff and reasonably priced services.

Dr.Ross is a really good doctor very caring and understanding but the staff front desk especially sucks

This used to be very good place to go for treatment but every since Jeannette was fired it’s not the same she was very caring, very professional, and very friendly the front desk staff are Disrespectful sometimes and… rude. And there’s no compassion about any thing I’m a cancer Patient so when I have your bedroom, I have to go immediately but once I go, I may not go again for several hours later and I explained that to the young lady and she did not care one bit she’s like I’m not stopping you but the thing is if I go and can’t go again until hours later that means I can’t be seen by the doctor rude is a understatement

Staff is very nice & Dr Kelly Murray is the best .She cares about her patients..

Friendly keep appointment times

All the employees are wonderful (especially the two front desk girls) and Dr Ross is outstanding. His laid back demeanor makes me feel comfortable and relaxed under the pressure of switching medications and attempting… to taper off entirely. Once he knew i was planning to detox, he changed my entire medication routine, without pushing more medication down my throat.

I love the employees they make you feel very comfortable almost like they're family. I never felt judge from any employee or the doctors.

I am editing my initial review to add that the last time I was there was September 10th, I was given enough medication to last me 2 weeks. But scheduled me a month out. I called a few minutes ago to let them know that… this was there mistake and they scheduled me for Saturday. So I need to go a day in half without my medication due to there mistake. Organization and professionalism with the receptionist staff seems to be lacking.