Progressive Psychiatric Services LLC – Las Vegas

Very good staff on duty

Very helpful

This place was a joke. The front staff need to get it together. I drove two hours for my first initial in person appointment which is mandatory, and was on time. They didn't come out to get me until 45 minutes into my… appointment. I had to message Dr. Johnson to let him know I was there because the front desk staff had been no where to be seen for thirty minutes. He came out and greeted me, he had no patient at the time since I was suppose to be his current patient. He then made me wait another fifteen minutes before bringing me back. They charged me $120 for a 15 minute appointment. They didn't have my insurance benefits ready to go over with me and said they charge everyone $120 and refund the difference once they get copay info back from insurance. I never got any refund. My second appointment was a telephone. Hoping it would be a better experience. I was sorely mistaken. They called me 20 minutes into my appointment to go over insurance and canceled my appointment when they wanted to collect $146 and I refused. We were already 30 minutes into my appointment at that time and paying $146 for a 30 minute appointment is theft. This place is a rip off. Get verification of your insurance benefits before you go here and don't settle for paying full price for a 15 minute appointment when it should be the full hour you booked. For those of us seeking serious help and guidance, this place is a joke and doesn't take it or you and your state of struggle seriously not to mention they take advantage of you financially when you're already vulnerable as it is. Do not go here. You don't need to stress of their operations or lack there of when you're already dealing with so much else. If you're serious about self help, please, for the love of God, go anywhere else. I like how they can respond to the review and not address the fact that they don't respect their patients time nor address charging full price for a quarter of the alloted scheduled time- which is clearly a recurrent issue. They charge the $120 for the first initial appointment without having your EOB available prior to your appointment for review and get a signature confirmation that they've relayed it to you and you agree upon billing services prior to appointment that it's something you can actually afford. How they bill and collect to their own account before they actually bill your insurance is incorrect and quite frankly wrong for someone that is familiar with insurance billing. Their response to the review and lack of sympathy for the headache and stress they have caused when I just wanted to seek help, proves what kind of place this is. After I left this review, their front desk women harassed me via email and text message because she didn't agree with what I said which is unprofessional and unsafe feeling. If you speak up on how you feel here, beware they will harass you. If they are serious about helping their patients and being successful, they need to start with replacing their front desk representative quick. Again, avoid at all costs. Nothing is worth this headache of a place or dealing with that woman that will harass you for how your experience turned out due to mostly her faults and her not being able to come to terms. Take what some of us have to say any try to improve yourself and how you treat incoming patients.

My provider Deroy is awesome and made me feel heard. I moved here from out of state and he didn’t make me feel unsafe or uncomfortable. I can’t recall the woman in the office an MA front desk employee, she was very nice… and helpful. I appreciate the work you do and just wanted to say thank you for making me feel safe and supported. It’s hard to establish new relationships with medical professionals however my first visit was a win win . Mahalo Nui loa Leah M 808🤙🏽🌺💯🫶🏽

Thank you to the Psychiatrist that was the first to help me figure out whats best to medicate me with, i think her name was dr. Edwidge, but a very nice doctor that after multiple attempts of different medications even… thru the VA only she figured it out and i still want to thank her till this day the medication she put me on changed my life and has also helped me physically i feel better and i’m grateful she put me on a medication that doesnt cause addiction it shows she cares long term thank you for your help the staff were all amazing even the front desk ladies are so sweet

How absolutely amazing MR. Willie Johnson is at HIS JOB: ( his words have carried on in to my continuousness . Mrs Emereuwaonu picked me up from my saddest place. I value this: PEOPLE

Longtime patient here at Psychiatric Services. There can’t be a much harder job in today’s world than providing mental healthcare. Not enough available and to actually have access to quality care.. that’s a win!… Lifelong patient and grateful when I moved to Las Vegas some years ago..after much searching I found this service. This is actually a newer center after my previous place no longer available. Can’t speak to all who may contact Progressive Psychiatric but certainly in my experience I receive regular monthly attention and phone calls that are answered and or returned promptly. I received high quality mental health care as a young and middle aged adult in other facilities. It is terrific to have the continuity Progressive Psychiatric provides.

Dr Travis Chase has been a blessing He has truly listened and sincerely cares about my health and well-being From day one I felt confident he would be my doctor and treat me with kindness and respect..Thank you.

Mental health care in that city is woefully inadequate and plagued with issues and scandals. The former owner of Grand Desert Psychiatry at this address was cited for inappropriate contact with a female patient. I had… to report them to Medicare as well since I was a Certified Coder and saw services billed that were never fulfilled. The waiting area was beyond pathetic and miserable. By the way, narcotics are opioids. Belsomra is a sedative/sleep aid. Clonazepam is a Benzo anti-anxiety medication. A female "clinician" there classified all of these as "narcotics." Adderall is a stimulant/ADHD medication, not a narcotic. Hope you have improved and are under new ownership! Patients should remain vigilant and educated. In reference to my 2019 review: 10,000 total review views Matthew Okeke MD 3/29/19 I don't like having to come every month. Most providers here are good but there is one who is horrible. She was filling in for Nathan on 03-29. Condescending and rude. Avoid Deborah Perkins...

Lil at the front desk is great, always friendly no matter how multitasked she is. the doctors and counselors are very inviting and make you feel at ease in their office.

First of all let’s say this practice is fabulous you guys should check it out they do everything for the patient to help make them feel comfortable , support and offer all the help they need, all the staffs are amazing… and caring, they are flexible with patient schedules 🙌

Overall the entire staff and Liliana, are very kind. I appreciate their help. They’re very friendly, responsive and understanding. I recommend going to Progressive Psychiatric Services, there’s no better place. And the… best thing is they’re flexible!!!

Very friendly receptionist, wonder doctors, no wait time to be seen, professional, courteous… thanks again guys.

Got me in super quick and the same day I called. Everybody there is friendly

Appreciate the friendly and flexible staff! I have had to reschedule a few appointments, and they have been very helpful with working with my schedule. Shout out to Liliana and Danny for being amazing!

they are a great practice , all the staffs and providers love to help everyone out with everything the medical assistant is so great she has a great smile and beautiful

Sent an email to try and set up an appointment with no response for a week. I have my therapy appointments in the same parking lot so I stopped by to see if they were open and the owner yelled at me for "sharking" and… not knowing how to set up an appointment. Said it was impossible that I had emailed them because they are "very efficient", even after I showed him the email on my phone. Unbelievably rude to someone seeking mental health care, told me "good" when I said I wouldn't be calling back to set up an appointment. I've been suicidal and depressed for months now and this was the first time I had been able to get myself to do anything about it but I guess that was all for nothing. Find somewhere that actually cares about helping people, and isn't happy to leave you to die.

Front desk has amazing workers always nice and understanding. They always attend with good times and make sure we are helped. The providers are the best, always listening to our needs and get everything right. They… always give us time and are polite during meetings. I love the customer service so Much and workers 5/5

Good worker amazing service from Liliana kind , gave great information for my injury . All the providers are great as well I really recommend them to go see them if you going through any illness

All the staff is wonderful & liliana is such a great person and I know she cares alot about people because she has been here for me!!

Liliana is amazing, she is so beautiful and nice she goes on time to work she really helpful she smart also all the providers there are amazing they do their job

Liliana is a great rep. and a good MA. She takes the time to show others that she cares about them. She is professional and respectful.

Liliana was very professional with me n made me comfortable as much as possible would recommend her!! The providers were amazing too (:

I had a horrible experience here. Ana , at the front desk is most rude and vile person. It is beyond me how she is still employed there. She called me a couple hours before my in-person appointment to collect a copay… which i found strange as this has never been the case. I called back to clarify and Ana didn’t know what she was talking about or how to properly explain or communicate anything. I later came to find out , the front office had been over billing me , even though my insurance card states a $15 co-pay. Ana hung up on me multiple times and stated that I was pissing her off. What a joke of a person who works in a mental health facility. What a lovely way to treat people who are struggling with their mental health. Perhaps if she knew how to properly communicate and use words to better explain why she was calling all of the miscommunication could have been avoided. When i finally spoke with the office manager , she allowed me to reschedule my appointment but was ultimately unhelpful and showed zero concern for how her employee treated me. I went in for one more session after this incident but finally found a new therapist. This facility still holds my money for the copays i overpaid and will not give me a refund. My therapist Willie , is also not great. He is not the worst and was my first therapist but he often inserts his political and religious opinions into sessions , so there is that. A joke of a mental facility.

I just wanted to take a few minutes to say a few things about the front office staff! They are amazing and especially Liliana who went out of her way to help me with my questions. Thank you so much Liliana!

The staff made me feel very comfortable and at ease. They took good care to make sure everything was in order so I could see Onykachi, and got my issues taken care of. Thank you

I went seen this doctor But when they prescribe you a prescription they give you the run around They don't communicate with the pharmacist Is horrible service I was shaking for hours because I have severe Anxiety panic… attacks It's so sad that they care about their money HORBLE PLACE TO SEEK HELP

The front desk here is amazing. They are so helpful and always go above and beyond to help. We are always treated so kind. It’s great to see customer service still exists in this town!

Office manager Dani or Danielle is very unprofessional