Serenity Counseling Advocates and – Van Buren

This place has made such an improvement in our lives. Lacey is amazing. Jamie, Dr. Witherington, and Dr. Ellington are all spectacular. We followed Dr Ellington and couldn't have made a better decision. I can tell you… that some of these reviews are just people not taking responsibility for their actions. There's no odor. The building isn't falling apart or guilty. I'm fact, it's cleaner than most clinics. Sure it's small, but they are just beginning. There's always time for improvements and expansions. Maybe show up on time if you don't want to be fined the 75 fee that is clearly posted. They also ask that we tell them directly not voice mail. It's really simple

Don’t bother calling these people - They will never answer the phone for you.

This place is truly amazing. We transfered from the guidance center and it was the best decision ever made. We followed Dr. Elliton and we dont regret it at all, my son was thier first patient but after a few… appointments I decided I would give them a try. I have been to many over that last decade and did just give up but Lacy was so kind and friendly as well as Jesse that I figured what the heck do I have to lose. I made an appointment and learned that for years I have been misdiagnosed and when I seen Dr Witherington for the first time I felt heard. This office is small but that is the best part for anyone with anxiety, and everyone is so welcoming. My son dont fight to go like he has before with other places. To us we are not just a patient they make us feel like we are friends and that we matter just as much as the next person that walks through the door.

They are actually really good and nice people. There is nothing wrong with this place. They have been nothing but kind. There is no urine on the walls and tanner the poodle in professional. If anything the people giving… bad reviews haven’t actually experienced being here. If you go to any therapist office especially a small one like this they can’t fit everyone in. If you really are having mental health issues you need to get help from places that deal with that. This is therapy. Not a place where they constantly have room for everyone. It’s your job to show up. It’s your job to get help if you need it. The size of this building is small. They can’t fit hundreds of people like you wish. You can’t demand to be here. You have to wait your turn. If your mentally unstable and your going to do something then go to a hospital instead of yelling at the staff here. They are incredible people.

Cancels appointments don’t do their job and then gives you time limit and threatens if you don’t get it done. Did what they wanted and they still went through with the threat!

I have been going to this place for a good while and have been satisfied every time. Lacey at the front desk does an excellent job in keeping everything organized. Not only is Dr Witherington thorough, efficient and… friendly, he’s the absolute best! I have no complaints about Serenity Counseling.

I don’t enjoy leaving reviews like this, but if it keeps someone else from having a bad experience and so be it. This place it truly is a joke when it comes to mental health help. Not to mention, the organization is… terrible on the administrative side and the office space as a whole is trashy and dirty and smelly. The counselor says to reach out if you find yourself in a crisis situation but when you do try to reach out, you can’t get a hold of anybody. I was accused of missing an appointment, when I called the week before we were going to miss an appointment and left a voicemail to tell them because I couldn’t get a hold of a real person. They claim they never got the voicemail and therefore cancelled her future appointments without ever having the decency to call me and tell me. When I expressed my frustration (and for the record, my tone was frustrated but I never raised my voice, called names, cursed, threatened, etc), the receptionist told me to stop being aggressive. Honestly, she just couldn’t handle a frustrated parent who was well within reasonable limits. This all happened after the counselor cancelled our appointments for 2 weeks in a row, one being an hour before our appointment! Very double standard. The fact that they think I’m being aggressive is almost laughable- I don’t think anyone who knows me would say I am EVER an aggressive person. But yes, I can get frustrated when my child needs consistent help and this is the place we had committed to and we’re not getting. Alas, we have found a place that is clean, friendly, consistent, high quality and it is NOT Serenity Counseling.

John Parker has been a Godsend. I don't know what I'd do without his help. I can't recommend John as a counselor highly enough! Thank you John for all you have done for me!

I was in the middle of a mental health crisis of my own recently and reached out to this place twice. During regular business hours. And twice my call was not answered. And twice my call was not even returned. Not very… professional when you chose mental health as your career.

The reception lady (Melissa) is very friendly. Dr. Parker has been in the business a long time. He is faith based which is very important to me. My husband missed an appointment. He was having a hard time went to the… office and Dr. Parker helped calm him down. He showed my husband that he cares about his patients. God sent us to this place. I am thankful for Dr.Parker

Don't waste your time! I called them a week ago because we desperately need help. They took some of my information and assured me that they would call me back sameday to finish. I never received a call and tried… multiple times the next day but no one answered. The day after I called multiple times and they finally answered but said they are leaving early that day, they apologized for never calling me back but assured they had our paper still and would call back the next day. I never received any calls and have called back many more times only to go to voice-mail. Their mailbox has been full so there is no way to leave a message. What a waste of time and hope!

75 no-show fee that's cash only ..what a joke..more like a rip-off.

The absolute worst experience I have had. When entering the building no one was there. After several minutes a man with a cain came by and said where is she? And kept walking several more minutes passed. The reception… came out dressed in ratty workout clothes gave us paperwork and left. Mean while a white poodle dog comes out to the lobby and roams around. The service and facility was unprofessional. The break room we were taken into for a telehealth appointment that were we not told about had urine on the walls. The person we saw was typing more then actually speaking with us. This was a horrible experience. I would not recommend this facility to anyone.