Southwest Behavioral and Health Servs – Payson (404 West Aero Drive)

Edit: adding in that I forgot my appointment, had no reminders, and called their office. They told me if I could make it within a few minutes, that was fine. I got in, officially 8 minutes total late to my appointment,… sat until about 1:19, then they called me up to tell me they wanted to take another patient in first before me. I had to get back to work and said that didn't work for me. I can understand that is because I was late, but I had originally called at 1:04 to ask if it was too late to go in or if it was okay. I wasn't alerted sooner to needing to wait for another patient, otherwise I wouldn't have left work to go in and just rescheduled anyway. Yet if I'm 15 minutes early to appointments, I still find myself in the waiting room 30-45 minutes past my appointments. Old: I've run into several problems with this place. At first it was okay, but the fact I can't get around easily and they often miscommunicate my requests for phone-only appointments to physical ones and have canceled them on me for being late when waiting on their calls. Recently they made it so those of us needing desperate therapy can only have a single appointment per month, and would not allow the scheduling to be placed more often than once per month. I went through hell to go through my therapist, psychiatrist, and their supervisor to schedule up to three appointments at a time, bi-weekly, just for them to revert it back to once a month due to their system suddenly saying I didn't have authorization to schedule ahead. Their therapists are overbooked, so I wouldn't be able to get in with mine any sooner, and it caused my anxiety to build up. When it comes to their reminders system, I never got emails. I would only get text reminders about 65% of the time, and guess what? Sometimes I'd be sent the wrong times. The phone call reminder was so buggy that as soon as the recording started, it would be playing in slow motion. I would never say that staff doesn't care for their clientele. I think there's a major flaw in their system setup and it not communicating reliably between them and their patients. Like I was sent a text reminder at a certain time for a health assessment, and when I checked-in, they never told me I was late or missed it. I sat in the lobby for 45 minutes until my therapist called me to tell me I missed it and I was confused because I had been waiting in the lobby that entire time. They refused to take me in still to get the assessment done despite that. I think, if anything, their systems need to be revised and looked at to better help patients.

Amazing caring staff. They actually care about people, they treated me like a friend or a family member of a great family. Sheri is amazing, Mary has changed my life for the better and Kimberly was actually concerned… about my physical health as well as my mental health, even Andrea at the front desk and the Pharmacist were on my side when I had a medical emergency. If you need some help with mental health I highly recommend the team at SWBH on Areo Dr.

This is a good place to start, but for long term care IMO seek out a real professional Dr not just PA. When you tell them you are doing better but still need improvement, there needs to be an action plan not just… prescribing the same meds.

I love it!!! My privider Sherrily, counselor Ruth and the whole staff made me feel comfortable, the knowledgeable, professional manner is impressive. Thanks to all of you for your help and kindness. Debbie

SEEK TREATMENT ELSEWHERE I went for 1 visit. I immediately ended any services with them. The danger in they’re treatment is they don’t/ or won’t see you as an individual. We as humans are complex and should be… considered as such. Not sure if they’re capable of doing this. But my mental health is too important to wait and find out. Not impressed with having a type of “teleheath “ visit in the OFFICE. If I must show up in person, they should also. Obviously there system doesn’t work for all. They need to consider that. I refuse to have my mental health handled with a lazy, hazy attitude. But the question is should you??

Don't really care about your mental health just talk via tellahealth no 1 on 1 in person seems she really being bothered by the patient and does not take into account how ur feeling

I absolutely love not only outpatient but the main southwest building next door they are helping me with so much with my homelessness rn and I'm thankful for all there help 😊

I love southwest behavioral they're very helpful and very friendly staff l love the programs they have at the Empowerment Center my favorite staff member is Cynthia wall she is very helpful and takes care of her clients… and is a hard worker

I really like southwest it really helps me when I get into my head or something really that aggravate me. Plus my dad and I are homeless and seeing if I can get a bus pass

Southwest is the best. They have helped my son tremendously. Everyone is extremely helpful, understanding and knowledgable. I would recommend them to anyone who needs a little help.

They take good care of my medication

Jillian needs to listen to a member when they are advocating for themselves. That is part of a member moving in a positive direction of mental illness.

Great services and help.

This place has really improved over the years. Front office staff is polite and on the ball. Back office staff is great!

Billy is the best!!! Very relatable, down to earth. Definitely going to visit him again. Thank you Sir I enjoyed our visit.

It was the best. I got the help I needed so bad.

Friendly, efficient service

Friendliest people you will ever meet;

I have recommended Southwest Behavioral to several people that I felt could use their help. They've helped me to come a very long way. Frankly, I don't know where I would be right now if it weren't for them.

SBH has been an excellent provider for me since 2016. In the Payson area, they are the best!

Courteous, friendly and helpful.

I find each of the staff no matter their position. To be professional, friendly & always helpful.

My case manager is awesome. No comments on provider