Suchthilfe Wien – Beratungsstelle Change – Vienna

Suchthilfe Wien – Beratungsstelle Change – Vienna

Nußdorferstraße 41, Vienna, AT
4.8★★★★★57 total reviews

TREATS

Mental health

LEVELS OF CARE

Outpatient

About Suchthilfe Wien – Beratungsstelle Change – Vienna

Beratungsstelle Change is a low-threshold counselling and streetwork service in Vienna’s 9th district, run by Suchthilfe Wien gGmbH, the city’s addiction-services provider. Staff offer confidential, free, walk-in support for people who use illegal drugs, covering financial, administrative, health, housing and family matters, alongside counselling on substitution treatment and referrals into detoxification or therapy.

A dedicated streetwork team also operates daily across Vienna, making direct contact with people at consumption sites and distributing needle-exchange equipment and emergency safer-use kits. Access requires no appointment and no referral: anyone can attend during opening hours on a confidential, equal basis.

Key Facility Details

  • Regulator: Listed on Suchthilfe Kompass, a directory of Austrian addiction services maintained by Gesundheit Österreich, the national public health institute; we aim to check listings like this where we can.
  • Levels of Care: Outpatient counselling and streetwork support.
  • Funding: Free, funded through Vienna’s public health system.
  • Location: Vienna, Austria.

Facility Type

Community Treatment CentersMental Health ClinicNonprofit RehabOutpatient Mental Health Clinic

Suchthilfe Wien – Beratungsstelle Change Detox and Rehab Services

Beratungsstelle Change is a low-threshold counselling and streetwork office run by Suchthilfe Wien gGmbH, the City of Vienna’s addiction-services provider, in the city’s 9th district. It offers walk-in outpatient support for people with ongoing illegal drug use, plus a daily streetwork outreach team operating across Vienna that makes direct contact with people at consumption sites.

The team provides counselling around substitution treatment, referrals into detoxification and further therapy, needle exchange and distribution of emergency and safer-use kits. Individual and addiction counselling are both offered here, though as with any outreach-based service, the exact support available can vary by visit and by staff member on duty, so it’s worth asking what applies to your particular situation.

Levels of Care

Aftercare and Continuing CareDetox CentersMedical DetoxOutpatient RehabOverdose Prevention EducationRehab TransfersWalk-In Rehab

Mental Health Disorders Treated

Mental Health Treatment

Counseling and Therapy

Addiction CounselingCounseling and TherapyFamily TherapyIndividual Therapy

Specialized Programs

Adult RehabMen's Outpatient RehabMen's RehabWomen's Outpatient RehabWomen's Rehab

Where Is Suchthilfe Wien – Beratungsstelle Change?

The office is at Nußdorferstraße 41 in Vienna’s 9th district, Alsergrund, an area just north of the city centre known for its mix of university buildings, hospitals and residential streets, within easy reach of the Vienna General Hospital campus.

Vienna International Airport is roughly 25km away, reachable by train or bus into the centre, from where Vienna’s dense tram and underground network connects easily to Alsergrund. As opening hours for walk-in services can vary, it’s worth confirming current hours before visiting.

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How Much Does Treatment at Suchthilfe Wien – Beratungsstelle Change Cost?

Beratungsstelle Change is a free, walk-in public service: counselling, streetwork contact, needle exchange and safer-use support are all offered at no direct cost, consistent with coverage through Austria’s statutory health insurance system; access generally depends on residency and insurance status rather than being open to any visitor from abroad. For comparison, private outpatient addiction counselling elsewhere in Vienna is typically priced around €1,000–€3,200 (£900–£2,800), though that is not what this particular service charges.

Since this office also refers people on into detoxification and further therapy, it’s worth asking staff directly what a referral into those next steps involves and roughly how long it might take, as well as what to expect from the streetwork team if outreach contact is more practical than a visit to the office.

Payment Options

State Funded by Treatment TypeState Funded DetoxState Funded Outpatient RehabState Funded Rehab

Public Insurance Accepted

Additional Languages Spoken

Support Services

Case ManagementCommunity OutreachHousing and Employment SupportHousing AssistancePractical SupportRecovery Support Services

Key Locations Served Near You

Suchthilfe Wien – Beratungsstelle Change – Vienna

Nußdorferstraße 41, Vienna, AT

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Suchthilfe Wien – Beratungsstelle Change – Vienna

Nußdorferstraße 41, Vienna, AT

Suchthilfe Wien – Beratungsstelle Change Reviews

People who’ve used this service, family members who’ve supported a loved one through it, or professionals who’ve referred someone here are encouraged to add their perspective, helping others understand what to expect from a walk-in visit.

Because this is a public, low-threshold service rather than a licensed residential programme, what matters most is how it’s run day to day: the consistency of its streetwork outreach, the range of practical support on offer, and how easy it is to access without an appointment. A useful question to ask is how the office coordinates referrals into substitution treatment or further therapy.

4.8
★★★★★
57 reviews on Google
513
44
30
20
10
Breakdown of the 17 most recent reviews with text
★★★★★
Ferdinand Kastinger8 months ago

Excellent! 👍

★★★★★
Angie Angelika10 months ago

Few people, pleasant atmosphere, friendly staff and great social workers to support you

★★★★★
Christopher Itzinger10 months ago

A truly excellent establishment! Really welcoming and very friendly staff. Two coffees and two pairs of sausages per day are FREE! I'm thrilled, unlike other establishments that have more capacity but can't even come… close to what Change achieves. Thank you for everything!

★★★★★
Thomas Skanda1 year ago

Can you eat and have breakfast? That's important for people who want to live again. It's never too late! Everyone has care and expertise! You just have to find someone you get along with! You have to want it too. In my… experience, the one on Gumpendorferstrasse is better! They make an effort and are patient! But it's up to you what you do! Unfortunately, my caregiver is leaving! I hope she was able to learn from it for her future! She knows I'm a fool because I've been late lately! It's annoying because they have so much to do with us! They're not prejudiced and don't look down on you! They would have given me good advice and helped me! I'll send a photo later! Skanda Thomas! It's been a while!

★★★★★
peter wolf2 years ago

Clean, always friendly and patient, and always ready to listen to problems. It's incomparable to other establishments of this kind. Here, you're treated like a human being. Thank you for being there.

★★★★☆
Jennifer Münster2 years ago

The place itself and the staff were all great, but unfortunately, I live in a residential area and therefore travel by car, and finding a parking spot where parking is allowed is always a challenge. However, it's not as… crowded as, for example, Jedmayer's or Josi's, so thank you very much for your help! 😊👍👍👍✌🏻

★★★★★
Dominic Ungar3 years ago

Friendly social workers! No prejudices, the right place for people with addiction problems. If you have no money but are hungry, you can get breakfast there every day (breakfast times are unfortunately unknown), as far… as I know, once a day per person. I'm glad that we are so well cared for in Austria compared to other EU countries. Thank you for your dedication!

★★★★★
Ali Yazgili3 years ago

Very helpful

★★★★★
Vivi Mortius3 years ago

Hats off to them; they're doing a really great job! Anyone who's been through several facilities knows the differences. And most other agencies want your consent to access your data first thing before you can even… expect any help! Business as usual. Absolutely recommended. It's sad that in Vienna, almost exclusively "low-threshold" services are offered. The fact that there are people who live with their addiction for decades is ignored. They have problems too! Or rather, they don't know what to do with you if you can write your own name or fill out applications without help. Therefore: a truly competent organization where the focus isn't on collecting "data." It's individuals who are doing good, valuable work! It's thanks to these employees alone that "Change" is so well received! It's always great when social workers and those seeking help both have positive feedback! Some people are in the right place! I think one or two of you will feel addressed?! YOU'RE doing a great job! 👍👏👏👏

★★★★★
Manfred Nowak3 years ago

It's fantastic that there's a place for drug addicts to turn to where they aren't judged! You can also talk to social workers who know what they're talking about! So, all in all, top marks!

★★★★☆
Jürgen Krist4 years ago

Very nice and helpful social work

★★★★★
Gabe Mancuso4 years ago

Friendly staff will help with advice. Clean environment, coffee, some snacks

★★★★★
matthias schwarzer4 years ago

It's wonderful that those hated and despised by our society are also being looked after. Coffee and lunch are free. Needle exchange and purchase are possible, as well as legal advice on Tuesdays from 1-3 pm. Very… friendly and respectful. The addicts have already been through enough, and societal judgments aren't really helpful in getting clean. You can feel comfortable there.

★★★★☆
cak1 18104 years ago

Lots of nice people there!

★★★★★
SaRiina Juju4 years ago

Great atmosphere, spotless! And not like at Jedmayr's! Breakfast and lunch are excellent! The advice there is genuinely helpful.

★★★★★
LeVsTer4 years ago

Super friendly

★★★★☆
Parzer Kurt4 years ago

One of the most helpful institutions! Not just for people with addictions. Legal advice and current information are also offered to drug-free people.

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Ratings and reviews from Google, collected 22 September 2026. RehabSeekers does not edit or remove them.

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