Suchthilfe Wien – Beratungsstelle Change – Vienna
TREATS
Mental health
LEVELS OF CARE
Outpatient
About Suchthilfe Wien – Beratungsstelle Change – Vienna
Beratungsstelle Change is a low-threshold counselling and streetwork service in Vienna’s 9th district, run by Suchthilfe Wien gGmbH, the city’s addiction-services provider. Staff offer confidential, free, walk-in support for people who use illegal drugs, covering financial, administrative, health, housing and family matters, alongside counselling on substitution treatment and referrals into detoxification or therapy.
A dedicated streetwork team also operates daily across Vienna, making direct contact with people at consumption sites and distributing needle-exchange equipment and emergency safer-use kits. Access requires no appointment and no referral: anyone can attend during opening hours on a confidential, equal basis.
Key Facility Details
- Regulator: Listed on Suchthilfe Kompass, a directory of Austrian addiction services maintained by Gesundheit Österreich, the national public health institute; we aim to check listings like this where we can.
- Levels of Care: Outpatient counselling and streetwork support.
- Funding: Free, funded through Vienna’s public health system.
- Location: Vienna, Austria.
Facility Type
Setting and Surroundings
An urban setting in Vienna. The nearest town is Alsergrund (population 42k), under a mile away.
Nearest named features
- AugartenPark · 1.1 miles
- WienRiver · 1.9 miles
- DonauinselIsland · 2.8 miles
- KahlenbergMountain · 3.5 miles
- Mauerer WaldForest · 7.2 miles
- KafkaseenLake · 9.8 miles
Getting there
- Vienna International Airport (VIE)Major international · 13 miles
Setting and distances are calculated from this facility’s coordinates against GeoNames (CC BY 4.0), OurAirports and Natural Earth. Distances are straight line, not driving distance.
Suchthilfe Wien – Beratungsstelle Change Detox and Rehab Services
Beratungsstelle Change is a low-threshold counselling and streetwork office run by Suchthilfe Wien gGmbH, the City of Vienna’s addiction-services provider, in the city’s 9th district. It offers walk-in outpatient support for people with ongoing illegal drug use, plus a daily streetwork outreach team operating across Vienna that makes direct contact with people at consumption sites.
The team provides counselling around substitution treatment, referrals into detoxification and further therapy, needle exchange and distribution of emergency and safer-use kits. Individual and addiction counselling are both offered here, though as with any outreach-based service, the exact support available can vary by visit and by staff member on duty, so it’s worth asking what applies to your particular situation.
Levels of Care
Mental Health Disorders Treated
Counseling and Therapy
Specialized Programs
Where Is Suchthilfe Wien – Beratungsstelle Change?
The office is at Nußdorferstraße 41 in Vienna’s 9th district, Alsergrund, an area just north of the city centre known for its mix of university buildings, hospitals and residential streets, within easy reach of the Vienna General Hospital campus.
Vienna International Airport is roughly 25km away, reachable by train or bus into the centre, from where Vienna’s dense tram and underground network connects easily to Alsergrund. As opening hours for walk-in services can vary, it’s worth confirming current hours before visiting.
Near Suchthilfe Wien
- 2.7MILES AWAY
Suchthilfe Wien – Regionales Kompetenzzentrum (rKomZ) – Vienna
ViennaAT4.6★★★★★23 Google reviewsOutpatientAccepts State InsuranceState FundedThe Regionales Kompetenzzentrum (rKomZ) is an outpatient service in Vienna's 6th district, run by Suchthilfe Wien gGmbH, the City of Vienna's addiction-services provider. It offers free…
View facilityCall - 2.7MILES AWAY
Ambulatorium Suchthilfe Wien – Vienna
ViennaAT4.0★★★★☆438 Google reviewsOutpatientAccepts State InsuranceState FundedAmbulatorium Suchthilfe Wien is an outpatient clinic in Vienna's 6th district, run by Suchthilfe Wien gGmbH, providing opioid-agonist (substitution) therapy alongside related medical care such as…
View facilityCall - 3.1MILES AWAY
Anton Proksch Institut – API Treffpunkt – Vienna
ViennaAT5.0★★★★★1 Google reviewsOutpatientWalk-inAftercareAccepts State InsuranceState FundedAPI Treffpunkt is the outpatient contact point of the Anton Proksch Institut (API Betriebs gGmbH), Austria's largest specialist addiction-treatment provider, located in Vienna's 5th district. It…
View facilityCall - 3.9MILES AWAY
Suchthilfe Wien – Wir z’Haus 10 – Vienna
ViennaAT5.0★★★★★5 Google reviewsOutpatientWalk-inAccepts State InsuranceState FundedWir z'Haus 10 is a low-threshold social drop-in centre (Soziallokal) in Vienna's 10th district, run by Suchthilfe Wien gGmbH, the City of Vienna's addiction-services provider. It…
View facilityCall - 4.0MILES AWAY
Dialog – Individuelle Suchthilfe (Modecenterstraße) – Vienna
ViennaAT3.7★★★★☆23 Google reviewsOutpatientIndividuelle Suchthilfe Modecenterstraße is an outpatient counselling site in Vienna's 3rd district, operated by Dialog – Individuelle Suchthilfe gGmbH. A team of physicians, psychologists, social workers…
View facilityCall - 4.0MILES AWAY
Zentrum für Suchtkranke – Klinik Penzing – Vienna
ViennaAT4.4★★★★☆26 Google reviewsDetoxHospital detoxInpatientAccepts State InsuranceState FundedZentrum für Suchtkranke is an addiction treatment unit based at Klinik Penzing, part of the Wiener Gesundheitsverbund, Vienna's public hospital network. It provides medically supervised withdrawal…
View facilityCall - 4.6MILES AWAY
Grüner Kreis – Vienna (Simmeringer Hauptstraße)
ViennaAT3.0★★★☆☆28 Google reviewsOutpatientThis Grüner Kreis outpatient counselling and care centre in Vienna's 11th district (Simmering) is one of several ambulatory sites run by Grüner Kreis, an Austrian nonprofit…
View facilityCall
How Much Does Treatment at Suchthilfe Wien – Beratungsstelle Change Cost?
Beratungsstelle Change is a free, walk-in public service: counselling, streetwork contact, needle exchange and safer-use support are all offered at no direct cost, consistent with coverage through Austria’s statutory health insurance system; access generally depends on residency and insurance status rather than being open to any visitor from abroad. For comparison, private outpatient addiction counselling elsewhere in Vienna is typically priced around €1,000–€3,200 (£900–£2,800), though that is not what this particular service charges.
Since this office also refers people on into detoxification and further therapy, it’s worth asking staff directly what a referral into those next steps involves and roughly how long it might take, as well as what to expect from the streetwork team if outreach contact is more practical than a visit to the office.
Payment Options
Public Insurance Accepted
Additional Languages Spoken
Support Services
Key Locations Served Near You
Suchthilfe Wien – Beratungsstelle Change – Vienna
Is this your facility?
Get Verified to rank above unverified listings, show the Verified badge and be contacted directly.
Suchthilfe Wien – Beratungsstelle Change – Vienna
Suchthilfe Wien – Beratungsstelle Change Reviews
People who’ve used this service, family members who’ve supported a loved one through it, or professionals who’ve referred someone here are encouraged to add their perspective, helping others understand what to expect from a walk-in visit.
Because this is a public, low-threshold service rather than a licensed residential programme, what matters most is how it’s run day to day: the consistency of its streetwork outreach, the range of practical support on offer, and how easy it is to access without an appointment. A useful question to ask is how the office coordinates referrals into substitution treatment or further therapy.
Excellent! 👍
Few people, pleasant atmosphere, friendly staff and great social workers to support you
A truly excellent establishment! Really welcoming and very friendly staff. Two coffees and two pairs of sausages per day are FREE! I'm thrilled, unlike other establishments that have more capacity but can't even come… close to what Change achieves. Thank you for everything!
Can you eat and have breakfast? That's important for people who want to live again. It's never too late! Everyone has care and expertise! You just have to find someone you get along with! You have to want it too. In my… experience, the one on Gumpendorferstrasse is better! They make an effort and are patient! But it's up to you what you do! Unfortunately, my caregiver is leaving! I hope she was able to learn from it for her future! She knows I'm a fool because I've been late lately! It's annoying because they have so much to do with us! They're not prejudiced and don't look down on you! They would have given me good advice and helped me! I'll send a photo later! Skanda Thomas! It's been a while!
Clean, always friendly and patient, and always ready to listen to problems. It's incomparable to other establishments of this kind. Here, you're treated like a human being. Thank you for being there.
The place itself and the staff were all great, but unfortunately, I live in a residential area and therefore travel by car, and finding a parking spot where parking is allowed is always a challenge. However, it's not as… crowded as, for example, Jedmayer's or Josi's, so thank you very much for your help! 😊👍👍👍✌🏻
Friendly social workers! No prejudices, the right place for people with addiction problems. If you have no money but are hungry, you can get breakfast there every day (breakfast times are unfortunately unknown), as far… as I know, once a day per person. I'm glad that we are so well cared for in Austria compared to other EU countries. Thank you for your dedication!
Very helpful
Hats off to them; they're doing a really great job! Anyone who's been through several facilities knows the differences. And most other agencies want your consent to access your data first thing before you can even… expect any help! Business as usual. Absolutely recommended. It's sad that in Vienna, almost exclusively "low-threshold" services are offered. The fact that there are people who live with their addiction for decades is ignored. They have problems too! Or rather, they don't know what to do with you if you can write your own name or fill out applications without help. Therefore: a truly competent organization where the focus isn't on collecting "data." It's individuals who are doing good, valuable work! It's thanks to these employees alone that "Change" is so well received! It's always great when social workers and those seeking help both have positive feedback! Some people are in the right place! I think one or two of you will feel addressed?! YOU'RE doing a great job! 👍👏👏👏
It's fantastic that there's a place for drug addicts to turn to where they aren't judged! You can also talk to social workers who know what they're talking about! So, all in all, top marks!
Very nice and helpful social work
Friendly staff will help with advice. Clean environment, coffee, some snacks
It's wonderful that those hated and despised by our society are also being looked after. Coffee and lunch are free. Needle exchange and purchase are possible, as well as legal advice on Tuesdays from 1-3 pm. Very… friendly and respectful. The addicts have already been through enough, and societal judgments aren't really helpful in getting clean. You can feel comfortable there.
Lots of nice people there!
Great atmosphere, spotless! And not like at Jedmayr's! Breakfast and lunch are excellent! The advice there is genuinely helpful.
Super friendly
One of the most helpful institutions! Not just for people with addictions. Legal advice and current information are also offered to drug-free people.
No reviews match those filters.
Ratings and reviews from Google, collected 22 September 2026. RehabSeekers does not edit or remove them.
More Rehab Centers Near a Park
- 3.5MILES FROM Lainzer Tiergarten
Anton Proksch Institut – Vienna
ViennaAT3.2★★★☆☆103 Google reviewsDetoxHospital detoxInpatientAccepts State InsuranceState FundedThe Anton Proksch Institut (API) is a special hospital dedicated to addictive disorders, based in the Kalksburg area of Vienna's 23rd district. It provides inpatient, day-clinic…
View facilityCall - 2.5MILES FROM Spomen-groblje i park revolucije Dotrscina
Služba za mentalno zdravlje i prevenciju ovisnosti NZJZ “Dr. Andrija Štampar” – Zagreb
ZagrebHROutpatientAccepts State InsuranceState FundedThe Služba za mentalno zdravlje i prevenciju ovisnosti is a department of the Nastavni zavod za javno zdravstvo "Dr. Andrija Štampar", Zagreb's public health institute, running…
View facilityCall - 2.2MILES FROM Spomen-groblje i park revolucije Dotrscina
Klinika za psihijatriju i psihološku medicinu KBC Zagreb
ZagrebHRInpatientPHPOutpatientAccepts State InsuranceState FundedKlinika za psihijatriju i psihološku medicinu is the psychiatry clinic of Klinički bolnički centar Zagreb (KBC Zagreb), a public teaching hospital, based on the Rebro campus.…
View facilityCall - 3.6MILES FROM Spomen-groblje i park revolucije DotrscinaZagrebHR4.5★★★★★
128 Google reviewsResidentialState FundedReto Centar, run by the association Prijatelji nade, is a faith-based Christian residential recovery organisation with centres in Split and in Zagreb's Dubrava district. The Zagreb…
View facilityCall - 3.9MILES FROM Spomen-groblje i park revolucije Dotrscina
Terapijska zajednica PET PLUS – Zagreb
ZagrebHR4.6★★★★★10 Google reviewsResidentialState FundedTerapijska zajednica PET PLUS is a Croatian non-profit association running a residential therapeutic community for men with substance and behavioural addictions, based in Orlila near Velika…
View facilityCall - 6.4MILES FROM Spomen-groblje i park revolucije Dotrscina
Klinika za psihijatriju Vrapče – Zagreb
ZagrebHR3.5★★★★☆179 Google reviewsDetoxHospital detoxInpatientAccepts State InsuranceState FundedKlinika za psihijatriju Vrapče is a public university psychiatric hospital in Zagreb that has operated since 1880, serving as a teaching hospital of the University of…
View facilityCall - 7.7MILES FROM Spomen-groblje i park revolucije Dotrscina
Psihijatrijska bolnica Sveti Ivan – Zagreb
ZagrebHR3.7★★★★☆186 Google reviewsInpatientAccepts State InsuranceState FundedPsihijatrijska bolnica Sveti Ivan is a public psychiatric hospital in the Jankomir area of Zagreb, providing inpatient psychiatric hospital care as part of the Croatian national…
View facilityCall