VA Puget Sound Healthcare System – Tacoma

The community care phone line answering system is awful. You get put in a wait line telling you you're caller 44, 43, 39.... then goes into perpetual second clip of music and then silence for a min or two....for over an… hour and a half "waiting" for no one to answer. Hung up tried again, caller 36... 29... same clips and hold for an hour or more. Again, the next day, same thing. Why is there no way to check on the referral status or check online for the correct documents online to avoid this!?!

These people or as incompetent as they are insensitive and horrible. For everything, but especially when it comes to mental health. They don't care about your mental health. They may get you a therapist or an… appointment with a community care therapist. But if for some reason that doesn't work out that well or maybe your therapist is on leave or something like that, they'll basically tell you you're out of luck and they don't care because you've already gotten a referral for communicare and if the community care people aren't good enough for you or can't help you during that time, you should just suck it up. Nobody cares about people who served this nation.

Very clean very strong it's a great place to go I absolutely love VA Puget Sound Health

Still assessing. Up and down. Thankful for my Clinical Pharmacist, San Diego Physical Therapist, Psychotherapist...even Pain Doctor. I believe they are doing what they can, but I feel their hands are tied somewhat.… Also, being TOLD to give up by your PCP who is the medical director is extremely disturbing 😳 😐 😕. SO, I will keep advocating for myself... I must, for my own quality of life, for my own sanity! 😀 The nurses, nurse aides, receptionists...all seem to respond quickly to requests, otherwise- they are fantastic!! 😀

All of my providers have been professional and did what they could.

Great location! Great staff!

Just moved here and it appears to be "OK" this far

Very helpful and clean environment. I felt welcomed and not afraid to go to my appointments.

Consistently great staff, facility and progressive professionalism. I feel proud to be a Veteran here at American Lake and Seattle medical facilities 🇺🇸🇺🇸🇺🇸🇺🇸🇺🇸

Quick service.

Best service I’ve ever received during my lifetime. Great surgery team and support staff. Hat’s off to all

A thoroughly disappointing and depressing place. Beautiful scenery, but morale among the employees is virtually nonexistent.

Excellent care and prompt take in for appointment. Thanks

Will do what they can to get you out of their building. I didn't give a 1 because I haven't seen anyone set themselves on fire in the parking lot, so I know there are worse

The va is the worst place to ever be seen for health care period. Between constant changing of appointments and or doctors period is enough not to go. then add docs not showing up to appointments or appoitnemts only… being scheduled for doctores convinces. I haven't seen a mental health provider in almost a year because clearly there is no thought outside of numbers being filled. 👍🏻

I mean if you reach out telling them your in a bad place an need care, plan a two month wait. On top of that plan to speak with 10-15 people in an attempt to get an appointment. Your far better off seeking private… consultations at online clinics. As this place will make you pay mentally for just trying to get help.

Absolutely no communication. Five primary care providers in five months. I happened to be one of the puppies that was picked by providers, and they leave for brighter pastures. Except for the one they seem to have… removed from contact with patients, promote and move to Olympia, or Lacy in a office. AATW!

Very professionally staffed

If you Don't have an Appointment that's Scheduled 3 months out, till you can See your Doctor. They won't even Look at you as a genuine Human Being in Pain, Suffering they Will Not give you Any Service & Tell you to go… to the Hospital/911. Afterwards they Will Not Pay the Hospital Bills they are Required to Pay!! Their Service Wasn't Available, unless you're In some Waiting line/list. Now you're Indebted with Hospital Bill's when you're Supposed to Have Free Health Care. WELL I fired them, Terminating their Services and now I only go to Seattle Hospital for my Healthcare 30 Miles away cause they are incompetent inefficient and just taking up space and wasting oxygen. I even have a Grand Mal Seizure in front of two doctors and they just Stood there. I was told after I came to and did NOTHING BUT Watch me Suffer!!!

Getting better. Still must wear mask. Better safe than sorry.