Valley Oaks Health – Lafayette (2323 Ferry Street)

I stopped spiraling after over a month, since my last contact with Valley Oaks. I struggle mentally and regress to cope with a lifetime of trauma, and I have neurological episodes where I need to self-isolate or go… mute. I have Autism, ADHD, Borderline Personality Disorder, cPTSD, Schizoaffective Disorder, and Dysthymia. It took my whole life to know these things because of my family’s abuse and being unable to retain healthcare. I show signs of multiple genetic and neurological conditions as well. VO never took me in for anything tangible. It was only to talk to their people about what to do next, which never seemed to happen. I had multiple appointments, but never even got an X-ray for the bone spur in my right ankle. I was told by staff to “respect myself, respect those around me, and to respect where I am.” I agree, and yet the staff would retaliate any time I struggled to keep up with demands. I couldn’t respect myself after I was sick in their Hybrid Program and managing a broken thermostat on my own. My calls went unanswered for weeks, and I snapped. After about 2 months, I had a meeting with the guy who ran the program. When he was done yelling about my behavior, he stated that moving me was the only way forward, and I said that I wanted to be alone but needed support to stay safe and healthy. I had to learn to take recordings from a friend, to hold myself and the people in my life accountable, because I hope to someday recover from my past abuse. In the records I received after discharge, the ones they refused to let me access until after discharge, they labeled me as “aggressive” multiple times. When they discharged me, they said I was “refusing services, refusing to take medications, and verbally and physically aggressive.” If you ask questions about meds and services, they will walk out of appointments, refuse to see you for weeks or months at a time, and use tactics to manipulate you and blame it on your behavior. They will retaliate if you are upset or have a meltdown. Then, when they stop answering your calls and you limp to their offices, they will discharge you from all services coldly. They advertise “daily contact with service providers” on their website. I rarely had access to the same services as my roommate, who got rides to a grocery store while I walked through snow to spend my SNAP and the money I begged for. On my birthday, they kept knocking on my door, making daily appointments and visits to my room and home. It felt like I went from being neglected to being overwhelmed. Then Dave evicted me. When I met him to ask about it, he said it wasn’t an eviction. It was. I asked for help finding a new place and if I was still in the program, and my case worker and him both said yes. For weeks they told me I would not be dropped after moving until I believed them. As I moved into this new place, with months of sleep deprivation from my loud roommate and traumatic nightmares, they had me sign paperwork with myself as the guarantor, which they lied and said was normal. I was too scared to step out of line. I begged for help almost daily. If I made mistakes, it was because I listened to those at Valley Oaks. They refused access to my records for months and had meetings in private over my case, against my wishes. I begged for months to talk about my case directly and know who was presiding over it. David never responded to my calls. He was the one who said this was “the consequences of my actions” and he only met a few times before discharging all services. I lack common sense and the ability to relate to my peers, however, I am not deserving of being abandoned as a mere “consequence,” and I’d be ashamed to do that to someone. I lost SNAP due to them not changing my address and not knowing how myself, but I managed to recover. I was taken off many lists I now need again, and I’ve applied in a haze. I have to restart with whatever I can find, fast. Punishment does NOT equal consequences, and in a healthcare setting, this was beyond traumatic. Even if I have flaws, you should not have to "earn" healthcare.

They're my primary care. No complaints and I don't have to wait forever

They have been the most Unbelievable up to date caring comprehensive clinic I've ever been too! If you take the time and truly be honest with the doctors and team you will get the best care from some of the best teams… in the Lafayette Area!! Thank You Valley Oak for truly caring about your patient's!!! ❤️🥰❤️

I don't know what to say about Valley Oaks some days they're great other days they're not I'll say no more than that That's why they get a three-star rating for me some things I can do good other things they can they're… doctors are outstanding though for mental health and so is her therapist.

The ACT team program is the worst program as is the CSP program and the prescriber suite. I will NEVER be back to valley oaks again.