Casa De Los Ninos – Tucson

I called looking for family therapy and was met with vague answers. Don’t bother asking for services or asking any questions. They’re going to talk to you like you’re stupid. I will be looking elsewhere.

Great mental health services for teen with special needs.

It's very nice and clean. Friendly staff.

The staff is amazing! My child loves to go to the sessions. I'd give it a 5 star but the BH front desk personnel is lacking professionalism and the kids play area is not very clean.

Wonderful team helping our youth

My daughter had an appointment on 3/14/2025 with Jackie Z. I called before coming to confirm the appointment as it was at 5pm and the website showed that the office hours closed at 5pm. The staff told me that the… appointment was still on. We showed up on time. Waited in the lobby for 40 minutes to find out that the therapist wasn’t even in the office that day. Called to file a complaint on Monday 3/17/2025 staff didn’t even care. Horrible service. Not a place I’d recommend to anyone for therapy for their child.

They are good to my kid. Thanks

Be very cautious. I think they struggle to differentiate between how to help and support loving / involved families versus abusive ones. The approach needs to be very different. We were happy with the NP.

Love the Casa they are great with the kids. The only issue is the change out coordinators so much as well as therapists that there really is no stability.

I'm not giving them one star because it really depends on what services are needed and who you get assigned to, and I think they are probably helpful for some people. I think most of them have good intentions, but it's… hit or miss with competency and productivity, and a lot of them are overzealous and assume they know better than parents, doctors, experts, studies, etc. The first NP handling medication management was great, then she disappeared, we got reassigned, and the next guy was incompetent and made dangerous recommendations, so we went elsewhere for medication management. The individual therapist spent the majority of the time playing card games with my daughter, talking about her own life, and pushing her own agenda, so we went elsewhere for therapy. We had two case workers in the 8-9 months we were there, and my daughter seemed to click with the second one. Eventually, we stopped trusting him and his director (who is apparently also the director of Sonora Behavioral Inpatient and having Casa clients referred to Sonora), and I sent him a text requesting to end his services and anything with Casa and another text expressing my disappointment in how they'd handled my daughter's case, the lasting effects it would have on her, and my concerns about the conflict of interest. At that point, I believe they filed a retaliatory complaint against me with DCS that contained a mixture of some of the actual situation and several completely fabricated details to try to make it seem as melodramatic as possible. As other reviewers have recommended, just be cautious and shop around before agreeing to receive services here.

Great service

DO NOT EVER take your children here. If you do you might as well surrender all your rights to them. They work directly with DCS and will use them on you. They pretend to care about you and your family but I'm the end… they just want more funding for their organization. Your better off with COPE or La Frontera. This place is no good. BEWARE

Very helpful and supportive

I bring my son to the children's home; their services are very effective. I'm very happy because they have helped my son a lot.

Good place