COPE Community Services Inc – Tucson (8050 East Lakeside Parkway)

I made an appointment on July 29th 2026 for August 25th 2026, which was the first appointment available, and asked to be notified if anything opened up sooner. I was told they would notify me. I then received a call on… August 18th 2026 (a week before my appointment) notifying me that the doctor I had an appointment with had a training to attend during my appointment, so they needed to reschedule me and the next available appointment was September 23rd 2026. The representative on the phone also notified me that I was never put on the list of people to contact if an earlier appointment opened up, but she would add me to it.

Crappy place

Yea worst place ever bro they’ll laugh at you and not help at all

2 months ago knew who I was , was struggling w PTSD reached out for help. Was fine until I was hospitalized and put on 2 meds by a provider that cause homicidal ideation did my research. Lost income my sense of self and… I'm still recovering and scared out of my mind . I was fully functional do not trust cope .

If you ever get amiee ask to have someone else she is a horrible provider she can’t do her job right she will talk about you in stores not knowing your on the other isle but giving information to whoever she is on the… phone with about you and she’s just a very very bad provider. Bring back oldfather or Ashley they know the struggle and actually helped amiee will call you a loser junkie to whoever she’s on the phone with laugh about it and then deny service because you called her out. Cope’s not bad but amiee is, avoid her if you can she’s not a good provider. If you want help and someone who will help you recover try and avoid her. been going to cope 2+ years everything was fine got her and now it’s totally different she’s just a bad employee and needs to have training and understanding of the process of recovery she acts annoyed when you talk to her and is a very unprofessional employee.

Five minutes too much to ask? So is five stars.

As a new patient, I've had several visits in the last 2.5 months. From my first visit I've been treated by front office staff and billing with the utmost care and professionalism. Phone communications are prompt,… thorough, and friendly. As a health care worker of 30 years I can appreciate the demands nowadays made on healthcare employees. Burnout is par for the course. I don't sense this at all at Cope Community Lakeside.

DO NOT GO WITH COPE, if you or your loved one want a chance at maintaining sobriety you need consistency and that is NOT COPE!!!!!!!!! They DO NOT care about the patients they only care about self incentives and in this… field that is NOT okay. I have been with COPE for over 5 years. In the beginning it was fantastic, but this past year everyone who cared has left which is unfortunate because the people they hire only last a few weeks if you're lucky and that includes the providers (doctors, nurses, therapist) as well. That being said most of your appointments will be cancelled with little or no notice. The leadership team DOES NOT communicate. I spoke with a supervisor named Gary and a quality management specialist Ashley about the lack of training, accountability and empathy my new "case worker" Thomas had, only to be helped by Nicole who knew NOTHING about what was going on! That is NOT how you treat people period let alone in a mental facility. They like to throw the book at you but take NO accountability when they're at fault; they will just keep repeating what the handbook tells them. The workers do as little as possible with no effort or kindness behind it. No wonder patients as well as employees are choosing to leave this facility. From experience please save yourself the problems/misery and choose elsewhere!

Just went was told the provider was uncomfortable and left me high and dry without any help

I’ve never felt more belittled than I did leaving that place. The front office staff are great and so nice, yet once you get past those doors, you soon realize how unimportant your issues are. I had been going there for… prescriptions but after today I feel abandoned and forgotten. Never returning.

Felix is great

Very professional and caring staff. Its nice! Best office location in town by far

I spoke with Felix about an issue with a family member and he was extremely helpful and professional and made me feel like this organization actually cares about its clients.. I'd recommend this organization based off… my interaction with him

Very kind on time and honestly the best

Allwase treated me right

Awful. I had a PCP here many years ago who was great, but every one since then has been completely terrible. The NPs here do not listen at all and are not interested in helping you. I wanted to continue a medication… that my first PCP (who was with COPE) had put me on, but they claimed to have no record of this initial prescription and were not willing to prescribe it. I explained the issue that had led to the medication being prescribed, but they kept acting like they didn't believe me and said they wouldn't write the prescription because the symptoms were not occurring right then (The symptoms weren't occurring because the medication was making them better! Was I supposed to stop taking my medicine so I would get sick again so they could re-diagnose?). And while I will stay private about what the medication or the related health issue was, I promise you that this was not an opiate or any kind of drug that anyone would abuse. I went to a different doctor and they were more than willing to write the prescription. Through this whole ordeal, whichever NP I talked to would be incredibly rude. Interrupting me, getting visibly angry any time I tried to explain anything, and treating me like a liar. It was obvious that she was annoyed by my presence and did not want to deal with my problem at all (again: all I wanted was to continue a prescription I had previously gotten at this very same clinic). At one point, COPE referred me to a specialist (unrelated to the health issue above) but they were having some kind of computer issue, so they couldn't put it through at that time. But as far as I can tell, they never did. I tried contacting them and contacting the specialist, but was unable to get an appointment or even any kind of response. The specialist is likely also to blame here, but I think the communication breakdown was at least partially on COPE's end. I also had an NP waste almost our entire appointment lecturing me about how I need to gain weight and should drink some protein milkshake. I'm a little skinny, but not enough to warrant such a reaction- my other doctors hardly comment on it. Also this feels like advice I could have gotten from anyone for free. They also do a terrible job of taking blood. It's always been several minutes of repeated stabbing and thrusting before giving up and telling me to get it done elsewhere. I had thought that problem was with me, but when I have gotten my blood drawn at other places, it's been completely fine. The staff isn't great either, although it was slightly better the last time I went. Rules and procedures are changed on a whim, and they are rarely communicative. There have been times when I've waited over an hour to see my provider and they didn't seem to care at all about keeping me updated. I understand that appointment lengths are variable and things fall behind, but it would have been nice to be told that they were running late, or to even be given a simple "sorry for the wait." I have spoken to several other patients and heard similar (or sometimes worse) stories. Many of the patients that go to COPE are poor, and as a result the "doctors" here think they have the right to treat us like vermin. We are human beings who are deserving of empathy. I have so much anxiety surrounding doctors and needles now that I didn't have before. Please do not go here if you can avoid it- unfortunately, I know that many people will have no choice.

Jasmine, is great, love her groups, wouldn't have gotten this far and have hope about my life if I didn't have her group and support from her and another people in her groups.

I am having financial issues and asked my recovery coach/provider for help instead of advice instead she had me sacrifice my home for a bill. No I'm about to be homeless and she won't even pick up her phone.

Not impressed with their services. Their phones have been down a week and are still down. Nice friendly people without a clue. I live next door to them

Lack of privacy

Not helpful and unprofessional.

Every single person I’ve come in contact with at this location is so kind! From the ladies at the front desk, to the ladies in the pharmacy, my case manager, my pcp, my psychiatrist. I feel I get adequate care from… COPE. My therapists have been hit or miss, but that’s subjective. Even though some haven’t worked for me, they’ve still been nice people. Happy to have found this place! I love being able to get all my needs met at one single location.

If you need intensive help with you anxiety don’t go here ! They will make your anxiety worse !! I’ve been asking for a med change for 6 months and nothing , had to spend my b day in the er do to crippling anxiety, then… when asking for something stronger than hydroxyzine or buspirone you get denied help ! This place isn’t for those needing more intensive help or with a panic disorder , they send you to the crc which we all no they just send you back 😂 so don’t bother with this place .

Great case worker and certain classes along with my PCP and therapist is there. Would be 5 stars if could send my scripts to banner. I have most there now here.

been going to cope lakeside since 2004 top notch service sure i have had my moments with them but through and through they have been amazing in terms of helping me with my needs

A few months ago they informed me that my Dr was leaving. Since than I have not been be able to find another Dr.. I called yesterday that I have been out of a few of my medicines . They said I would have to see one of… their doctors but I could not get in until September 3rd, so they sent my call to one of their other clinics and they told me that they did not have any openings until mid September. To call back the other clinic and see if I could be on standby. That I would have to sit their all day on a Wednesday to see if I get called in, not going to see a Dr for sure so I still won't get my needed medicine any time soon. And they acted like they don't really care.

Staff needs more training as left does not know what right is doing. All my daughter learned in an alleged supervised art class was how to buff glue. They over promote their liberal views and laughed in my face in… regards to faith based counseling. I would not send a stray animal there for help.

They decided not to refill my long standing mental stability med unless I came in and sat in their lobby for 8 hours hoping for my Dr to have a cancellation. I have to work, I can't just sit in the lobby all day! So off… my meds thanks to Cope!