Greystone Program – Philadelphia

My Mother has been a resident at Greystone for many years. They truly care about their residents. Its not perfect, but my Mother is happy and well cared for here and that's all that matters to me.

We have a family member at Greystone and we couldn't be happier. To find a place that is relaxing and comfortable is rare. All of the residents are cared for so well. They have input as to the meal choices and weekly… activities. They are respected and spoken to with compassion and empathy. We have had weekly contact with the director and she lets us know how he is doing. We know she would reach out if things weren't going well, and that is such a blessing. There aren't enough words to explain that peace of mind.

I brought my brother there on 12-30-24 amidst a Holiday Week, but Jennifer and her staff took the time to show us around and welcome him with open arms! (Literally - she met us in the driveway with a big hug!) The staff… couldn’t be nicer! We are thrilled our dear family member has a place where he will be safe, happy, and looked after! Dr. Kahn is wonderful, too! We feel very blessed to have found Greystone.

DO NOT SEND YOUR LOVED ONES HERE. Good luck trying to get updates on your family members when they are here. The expectation is that their meds will stay the same if they are stable. If you want your family member to… get better send then somewhere else. The website directly states, "Families are recognized as important members of the treatment team, and their involvement in care and treatment planning is strongly encouraged." Yet you will hear nothing about your family members and your texts and emails will be ignored. No group therapy. I have filled in my information for them to contact and have heard nothing of course. three months later and I have still heard nothing from them. Furthermore do not listen to the website as they offer no group therapy and are horrible when working with the family.

Very unresponsive to family members. Takes weeks for them to answer.

Wow, they actually, truly care. They treat not only program participants, but also family members as well with dignity, kindness, compassion and respect. I cannot tell you how refreshing it was to find this place. I am… clinical psychologist with a family member who has a psychotic disorder. I searched and searched. But, b/c paranoia is a part of my family member's symptom picture, it was very tricky to get him to accept a residential treatment. The staff bent over backwards to work within his suspicion and fears. The individual attention and adaptive approach from pre-admission to contract onward, was absolutely amazing. This wasn't feigned caring, this was true caring and compassion from the heart. Whatever he needed, from secure computer connections (we're talking government hack-proof stuff here, grin) to the simple comforts of his room, they did it. I am so grateful that such places still exist.