Ramsay Clinic Gold Coast – Gold Coast

I had a gastroscope at this hospital the lack of care was in the extreme I have been left with trauma & pain on both sides of my jaw nearly a week later after this procedure so PLEASE choose another hospital where you… will receive professional care. I answered a survey and specifically explained what had happened to me I received a call to say sorry & that’s just not good enough shows that this lack of care comes from the top & I’m sure nothing will be done so please if you care about your health do yourself a favour & stay away from this nightmare of a place. There is no such thing as health care here.

4 months later I’m still traumatized by the experience I had. The pain clinic is a total mess. The doctor in charge may have experience in pain management but has clearly never experienced chronic pain. A 7 day schedule… that goes for 8 hours a day. People with chronic pain don’t sleep, require naps at random times when they can and are fatigued to the max. Starting a procedure grand at 8 and finishing at 4 is impossible. You feel like a failure before you begin and they are on Skelton staff so you can wait a long time for pain relief in a pain clinic. They don’t advise when they’ve stopped certain medications and at times had to get staff from another ward so they can administer the pain relief. The entire thing experience was a waste of time, didn’t run well and at times they didn’t give adequate relief even so they knew the medication was required. If you complain and use the Ramsey’s rule they punish you by making you wait longer. They also use delay tactics by sending in a student to ask what you need, turn off the staff bell and then a nurse will come in 15 minutes later and ask what you need again then say we just have to wait until another nurse is available. They couldn’t wait to get rid of me because if gently pull them up on their delays and behaviour because they use casual nurses who shouldn’t be nursing because their attitude stinks. Yet Pindara hospital was incredible. When I left I had surgery which is what I needed and don’t need pain relief at all but my pain in the pain center program was at its highest on a two hourly rotation and even then I could feel the pain but no one listened. They just think you want to lay in a hospital and get ploughed with drugs. It’s not the case. Sheets weren’t changed regularly and even so I had a knock gently on my door because of PTSD and getting startled they knocked twice as hard. I also had to assist an 83 year old man who advised me that he was supposed to go home a couple of days prior but hadn’t seen the doctor. I sorted that out quick smart and when he was leaving he referred to me as his guardian angel. This program is a joke for chronic pain patients. I had an anxiety attack as soon as I saw the schedule. So unachievable on so many levels. I loved the food handlers, cleaners, some nurses and particularly the beautiful lady who drives you to appointments. I don’t recommend this clinic at all. I’m still traumatised.

Dr. Sam is a truly caring doctor. He is a man of both high intelligence and genuine compassion. i would highly recommend him to anyone suffering problems. His secretary , Raechel, is very helpful and treats you like a… person -not just the next patient of the day. Dr. Sam is definitely a stand out, highly experienced specialist. His knowledge's and acumen is second to none .

Thanks to the Ward 3 staff who looked after me so well during the past few weeks. Such kind and compassionate caregivers who went above and beyond to help. Appreciate your kindness and humour. With gratitude Dawn

Was informed that the TSPH & Rehab were first-rate ...... NOT the truth ! The Hospital is a Ramsay Health entity. The airconditioning system is total rubbish and apparently non-fixable ?!? Room temperatures in… Queensland Summer hitting 18°C ! .. at 7.00pm and all night and day. .. unbearable. Required ex-patients' clothing to keep core body temp up Corridor outside room required two big mobile air con units to keep that zone cooler .. OMG ! Nurse uses your face washer to wipe up spilt urine on floor - no clean up after or replace washer ! The Rehab was well fitted out, yet did same exercises that I had been doing in Pindara Hosp 4 days prior - routine was of little benefit. I was compelled to discharge myself after 2 days of experincing poor Hosp conditions .... never again ! 1 Star for nurse Paris who was so helpful 1 Star for Physio man "Oien" who was always helpful. .. no stars for the rest.

This place has been wonderful for my father Thank you to all the kind staff for taking good care of him. He really enjoyed his time there. Staff food facilities were fantastic. Thank you again

Attended after a stroke for rehab. Brilliant, great nursing staff, great rehab staff and meals and care were exceptional. A huge facelift from the old Alamada Hospital, it now has great facilities. The rehab staff were… very caring and patient, using the latest equipment. Now an outpatient, I am still getting superior treatment and improving daily.

I had a really bad accident on 17 June and broke my Femur our son organised me to go to Pindara hospital I had surgery and after a week I was transferred to Southport Private Hospital for Rehab. I just had to leave a… post because these are two very amazing hospitals the staff are brilliant caring and extremely supportive. The food is amazing and lots of variety finished with fresh fruit and yogurt apparently the food is cooked here on site. You are all so amazing many thanks to everyone concerned. Warm regards. Eileen Patterson.

I had a Really poor experience as a patient on the mental Health ward. It seems to have gone down hill recently, especially the groups. They used to have really nice and skillful people running them but now there is one… guy in particular who has no idea (he says he has trained as a psychologist then said he’s also a mental health social worker, which one is it?). plus He acts overly confident and likes to give medication advice but he’s not a doctor! And his topics are quite boring and repetitive and he can’t think on the spot. And he doesn’t like it if you ask him a question or give your own opinion. I walked out and then stopped attending his groups. I liked the other groups run by the other staff, like the sensory one and the goal setting with a nurse. I actually learnt something. Also I found out that this social worker is married to one of psychiatrists on the same ward. Is that even allowed??? I actually swapped from my doctor to her cos this same staff member kept raving on about how great she was but she wasn’t that good at all. She was really pushy. I didn’t like her style at all. My other doctor was much better. Anyway if I were you, I would choose robina or Currumbin private as their staff are much more competent and caring. And their groups will actually help you.

I have been a patient at this hospital on and off since 2015. The actual gym staff are exceptional. The hydrotherapy pool is well-equipped and terrific for those with back or knee issues. In my case, it was a back… fracture. Doctor Mancel is second to none; I met her 20 years ago. She was my mother‘s rehab doctor, and when I required rehab, I chose her. She is compassionate, thorough, easy to speak with and an excellent doctor. The nursing staff in 2A We’re right on the ball. Nothing was too hard. They were very confident and professional and made you feel welcome. The kitchen and cleaning staff did a great job. They were very friendly, and nothing was too complicated for them. Keep up the great work, Southport Private Hospital.

If your looking to never see anybody or receive a phone call back, and be charged over 800 twice for consultation regarding the same issue, then this is the place for you.

Recently I was discharged from Pindara Private Hospital following hip surgery and taken to Southport Private Rehab Hospital. It was a busy Saturday morning just prior to lunch. From the smooth admission via Ambulance I… never looked back. My room was large,bright and cheerful with plenty of activity happening if I left the door open. Everything pertinent to my stay had been pre arranged and all was checked in order to move forward. Rehab was ordered daily with great physiotherapists and support therapists. If you didn’t go they came to check why! Dr Wong was a daily visitor to check on everything, always with a smile. His nurses and staff were excellent. Any ‘buz’ was attended to promptly. Food was varied with tremendous staff from daily ordering, delivery and presentation. Nothing was overlooked. Altogether it was a great rehab centre for ‘InPatients’. I followed up with an ‘Out Patients’ schedule attending twice weekly. This was also second to none! Again, if I was unsure of anything or had questions all I had to do was ask! Dr Wong was again, always available and never, was a question too much. Thanks Dr Wong. At the end of therapy I was like a new woman. Self sufficient, strong and confident in my repaired body. Thank you Dr Wong and all staff associated with my terrific progress and healing. Kris Robertson

If you value your mental health avoid this facility at all cost! I value and cherish mine as it can at times be fragile and I would never ever trust these money vampires with anything so valuable again. They are a… business, they don't care about your mind, only your pocket. Staff don't communicate with each other. There's discrimination that occurs there in my opinion, and most staff seem to be under too much pressure from management to care for patients. Therefore staff are stressed and don't communicate, you fill out forms and staff dont follow them so why bother filling out forms? They keep closing wards and moving patients due to staffing costs. How are you supposed to get stable if you're moving rooms every 2 3 days because you don't have enough patients to keep ward 3 and 4 open so you move patients so that you don't have to have 2 wards fully staffed. What an absolute debabacle, I felt the place was run by John Cleese. This was almost messier than the divorce I was seeking mental respite from.

Seems lacking good communication between staff. I am only 4 days here now and number of mistakes already done. I’ll write full in a patient survey and another review. I better stay at home and have help there. I am… happy get out of this hospital. Obviously no proper communication. At 6am today nurse told me to have breakfast at the club, ok, i showered. At 6:30 another male nurse said i have to eat downstairs at the club. What time that be.? They’ll get you 7am. At 8:15 i was hungry no breakfast and a physio therapist or OT said, sorry Zita it’s not for you means i don’t have breakfast at the club, it’s a mistake. At 8:30 another lady came, shall I get you breakfast? I think you have not eaten yet. Oh my gosh. Not serious of how they care but serious to ask us to bring our card and settle our finances. Worst was last year after my knee teplacement in their sister hospital where the nurse forgot to give me my 45 days and 15 days discharge meds. Lucky nothing serious happened. It’s dangerous…..

I went to a psychiatrist and I don't even know if he's good because I paid 550 just for him to tell me to do the weaning, but the receptionist treated me like garbage. She didn't know how to use the card machine,… because I pay in debits with the cell phone app, and she wanted my physical card number, I never saw that, so she used the machine and managed to get through. And then she was waiting to reschedule the appointment and you know what she does? She gave me a card with the date and time and didn't ask if I could, I've never seen that in my life. I said but I can't on that day you didn't even ask me if I could, then she was already rude and told me the doctor asked for that day and it's the only time, so I said calm down because she was upset, I'm patient, I have a life out here so you need to ask if I can on the day and at the time you want to make an appointment. Then I said calm down, calm down then she threw it on me saying that she was going to expel me from the office since she was treating me badly. She works in a clinic for people with depression, anxiety and still treats a patient that way? I left the office worse than I entered. Ramsay Clinic.

Top shelf care. This place has next level staff. The nurses are amazing, the cleaning staff, the people who take care of the food, the admin, everyone is so kind and good at their job. If you need the kind of care you… can receive here, go here.

We are so glad we found you Dr Mancel! Mum was wheeled into your hospital in terrible pain and within weeks she was up and walking again having Physio and in no more pain. Like a miracle! We can’t thank the team enough… for looking after mum so well. Mum is back home again swimming and enjoying a better quality of life. Merry Christmas to you all. Love and Appreciation from the Burgesses 🙏

My previous review was of a completely different hospital Sorry

These people save lives: from the psychiatrists & psychologists to the nurses & exercise physiologist. Everyone is extremely kind & genuine. Dr AJ is the best. I love that they're don't focus on a medicated model… primarily but provide social, emotional support + education, group therapy, art, exercise & hydrotherapy. They listen & give you the space to be yourself & be heard. Excellent facility. If I could make 1 recommendation, it would be more wholegrains over refined bread/crackers/rice. Anyone who goes for mental health rehab is feeling lousy & the weight of the world. But you learn real skills that serve you for the rest of your life if you're willing to apply yourself to the process.

I particularly love the way they sit and smoke cigarettes across the road

My 86yo dad had a stroke, he came into the rehab hospital unable to move and barely spoke. My dad also has dementia and could not communicate well, but they found ways to engage with him and got him to do things… himself. Thanks to the incredible team of nurses, physios, OT, speech pathologist and Dr my dad will be leaving nearly like his old self. Everyone was so accommodating, caring and above all happy. Cannot thank them enough for all that they’ve done.

I was at The Southport Private for 3 weeks receiving TMS treatment for depression. The staff are kind compassionate and extremely helpful. Camille and Kim in the tms room are the best I've never laughed so much in a… hospital .My stay was pleasant you have the gym the hydro pool along with group therapy with skilled councillors .Huge thank you Dr Sam kind compassinate Dr always listens .

Thanks guys for nothing! Too worried about the psychiatrist “reputation” and taking the money but when presented with someone who has never experienced an EXTREME amount of anxiety and not even talk about changing meds?… Kick them out instead putting them in the “too hard basket”? Beware people. It’s their way only as soon as you walk in those doors. They refuse to listen and don’t even bother helping someone who is going through the worst anxiety and depression of their whole life! Good one Southport private!

Great facilities and staff. Well set up gym / rehabilitation centre. Thank you everyone for your help

I recently had a bilateral knees replacement at Pindara and was transferred to Southport after 5 days. I have nothing but the highest praise for this wonderful team. With their care and help, I was able to leave after 9… days, fully mobile Nothing was too much trouble. All the staff from janitorial to the doctors were efficient, friendly and genuinely caring. It was like being part of a big family. Their chef is excellent Highly recommended