Pharmaceutical Rehabilitation Services – Beenleigh

Absolutely amazing service told me all make sense now And the staff are compassionate about helping me better.

Doctor he answered any questions about my future treatment and staff at the front give me recommended strains would be help me the most from the feedback they get

I can only say nice things about the staff at PRS…. They always make me feel welcome… 5 stars

Great understanding compassionate people. I quite enjoyed my experience. Very professional. Thank you for making my visit so comfortable. Carolyn

Really caring & easy going! Listening too your needs!

Great people and great service, highly recommend them.

Been great since I registered .

My husband uses their services.Staff are amazing!Services are fantastic.

Really professional gave me a lot of info

Kind staff would definitely recommend this place there lovely

The team at PRS are fantastic. They are helpful, kind and easy to talk to. Carol the NP is wonderful - she has made the whole experience easy. It’s the best thing I have done for myself

Had PRS call me at 8.15am for my 8.40am appointment for opiate withdrawal. I explained that im new to this and did not realise I had to be 24hrs not on medication. I was told if I get treatment while on medication it… will make it worse. Asked if I could reschedule only to be told ill be out $50 non attendance fee. Explained i was on centrelink only to feel like they did not care. No I can't afford it, nor can I afford to come down just to talk for my 1st appointment. Very poor treatment so far and feeling there is no level of care factor. Also just hung up on me and I had not finished asking questions. Once again 1st time in this situation, some understanding in this situation would be appreciated ?

PLEASE CHECK OUT OTHER OPTIONS SUCH AS METRO HEALTH ADDICTION SERVICES FIRST. I have been going to PRS for years and paying their rather expensive private fees even though there are actually free clinics out there. I… have NEVER, not even once in all those years missed an appointment until last week when my uncle passed away quite quickly and unexpectedly and I became very distracted due to trying to book a flight to see him before it was too late. Sadly I was unable to get there before he passed. The staff know me very well and they said they knew it was very out of character for me to not make my appointment (4 seperate staff members acknowledged this). When I didn't show up they said they called me but I had NO missed calls or I may have realised my mistake and been able to fix it. Not even the death of a loved one is a good enough reason for them to waive the $50 missed appointment fee. I'm very disheartened and honestly feel that their main goal is making money not genuinely helping people with addiction. I will be seeking one of the free clinics now as I've paid the fees all these years because I thought the service was worth it but now I just feel like a number with a dollar sign attached.

I’ve always had a great experience with them never any issues. They are always so lovely and friendly whenever I’m in I’ve been seeing them for years and I couldn’t ask for better service. They have really made a big… difference in my life to be honest once they came into my life I did an 360 turn for the better and couldn’t be more grateful I’d be lost if it wasn’t for all of them and everything they have done for me and specially, Carol Price And I would definitely recommend her

Go elsewhere and do yourself a favor

The reception and staff were generally pleasant, but the nurse I encountered was unprofessional and rude. I would not recommend this clinic to anyone seeking dignified treatment. The nurse’s behaviour was demeaning and… she made inappropriate, invasive questions that were not relevant to my treatment. She stereotyped me based on my profession, which I should have anticipated. In a private facility with such high fees, I expected a better service. When I expressed my dissatisfaction with the treatment she suggested, which I have done many times before, she was dismissive and unprofessional. She essentially told me to leave. I would not recommend this clinic. While many staff members were helpful, the nurse’s behaviour was unacceptable. It is important that healthcare professionals are competent and respectful. The nurse’s lack of understanding of her patients and basic common courtesy is concerning. She should not be in a public-facing role, especially in a sensitive area like health care. Her behaviour suggests she is motivated by financial gain rather than providing quality care. The requirement to pay in advance is also suspicious.

Great service and medical treatment friendly staff

Always friendly and welcoming staff. Professional on the phone and face-to-face. My doctor is amazing, professional, informative and always helpful with any issues. I always feel heard and am comfortable with the… service they provide. Highly recommend.

Friendy, Caring, and.knonleagle staff Couldnt rate them high enough I would recommend their sercices to anyone. Than you prs Beenleigh.

Very thorough and helpful. Thank you !!

Great service as always. Doctor is there to help