Hilltop Recovery Services – Lucerne

Don't even bother they're waiting list is a mile long I called everyday for 3 months straight and didn't get a single update on bed availability or my chances of getting into this program it was a complete waste of time… this place should be ashamed of themselves because they purposely keep you in the dark and strong along stupid phone. You guys are ready it should shut this place down I'm filing a complaint with partnership and I hope that they do something about it cuz this is unrealistic.

Don't even bother with contacting this facility they asked me to call everyday and I proceeded to call everyday for 3 months straight without any update on my placement on the waiting list this place is apparently… harder to get in to then fort Knox. For rehab they sure act like they don't need to help people. That and they also feel like they don't need to disclose any information to help you understand where you're at. I would not even bother with this place. You're not going to get in even if you call over and over and over again every day for months they're not going to give you any information and they're going to act like they are going to do something but they don't. Seriously you guys should be ashamed of yourself.

This place is where I'm trying to go so that I can change my life . I'm waiting on my medical from Napa county to transfer to lake county so that I can go to this great treatment place . Why can't my medical work the… same in every county? Please God get me in here . This place actually will help me . The staff on phone are great . They have been very helpful.

They have 8 women's beds, I was there. This place is totally unprofessional. The owners/operators, Runyons are nothing but greedy people collecting money from folks truly in need of help. No help is offered. Everything… is shady, including the "on-site physician", there is no such thing. They are making $50,000 a month off of people who basically are prisoners there. Horrible horrible, and don't even get me started on the despicable food. Bad. Bad place.

I have never been there as a client, but my home was labeled as a trap house by the head person because I am in association with 2 of their clients , don't let them make you think that they don't share personal… information about the clients because they most definitely do while bashing people that have no relevance to the program they are hypocrites

The best thing I ever did for myself . Knowledgeable staff who have experienced what your going yhrough. Facilities are fantastic and so is the food ,each class leaves you wanting more for your past troubled life.

This place saves lives!!!! I have the utmost respect for the staff they actually know what they're talking about. I've tried inpatient before and it didn't work. I credit this establishment with saving my life.

If I could give this place a zero I would. They dropped my schizophrenic brother off at a Walmart in the middle of the night because they couldn’t handle him. They didn’t reach out to my mother who had an ROI so we… could facilitate picking him up. They were fully informed that he had this condition before taking him in. This place does not care about the health of their patients. Oh and when I called to express my concerns they hung up on me.

Open minded view of addiction Clients are encouraged to find their own way as far as choosing a model of recovery. Many paths offered but none are pushed or forced. Comfortable accommodations, great food, excellent… counselors. Swimming pool, ping pong, horseshoes, workout area w/weights, mixed client base, vets welcomed. Saved my life. Grateful for the kindness I was shown. I would highly recommend. Woman’s program opening soon

I can say that this must be the most unprofessional, harrowing facility on the west coast. A family member of mine is in attendance there and I've sent him maybe 15 letters over the span of 2 months and I've only gotten… 1 back from him in which he states he never got any of my letters. That is truly wrong in that my letters offer nothing but encouragement from myself, someone who has abstained from alcohol and drugs my entire life, as well as important family news my loved one needs to be made of aware of. But apparently, my many letters sent to this facility, have been destroyed as has my faith that my loved one is receiving anythin g more then a glorified homeless shelter while seeking rehabilitation there. In the 1 letter i did get which somehow made it through their draconian postal system, he spoke of abusive conditions, deplorable attack therapy and substandard professionalism from the administrators. I do not recommend this clear lake one flew over the cuckoo's rehab by any means and if my loved one survives nurse ratched's heinous treatment schedule it will be a miracle.

despite the weight of three counselors dipped in gold the scales still do not tip in the favor of the testimony presented in the brochure. Remedial recovery is what they provide. Unseasoned staff mixed with iron fist… management breeds complacency. Tolerance acceptance and progress are squeezed in wherever good old boy politics run short. I can say it does Foster textbook recovery and they cling to it like it's going out of style. Should one look beyond that just then does that selfish program jargon jump out. Like turning a crank to a Jack In The box you spin your wheels and wait for the miracle to happen. they say Good help is hard to find which is clearly the case at hilltop recovery. another thing perfectly apparent is the fact that they welcome paroled tax dollars to run a wet brain halfway house / shelter. so if you are looking for a recovery do so in the spring to Fall when the need for dry beds and soup kitchen meals are lessened due to more pleasant weather. Lines for the indoor outhouse will be shorter and hallways less clogged with bumbling lost souls.

Toke me into a state of mind but only after you ask for help will you get the best results. you can know what is wrong with you and not know how to fix it ask yourself " do I really want it? then be truthful about it "… if the answer is yes then come to hilltop recovery

Best recovery ever. They help you find yourself without holding your hand and love you even when you may not. I love HRC with so much of who I am today and it feels so good it makes me want to cry. I love you guys at… Hilltop.