Human Services Center – New Castle

i was able to get a case manager while accepting services here and i have received a lot of guidance and direction on where to go and what to do about my situation, i also receive medication here and appointments to… follow up on them are very quick and easy. a lot of patients / customers that come in are very rude to staff but the staff and people working are as sweet as ever, and i have met a lot of kind people there as well. all in all it is a place meant to help assist people that are in a vulnerable situation or are just struggling in general, and i think they do their best. P.S. make sure you have your SSN when coming in to accept services or attend an appointment, they always ask for that and i see many people forget their social before coming in.

Absolutely horrible service. I've been going here since 2014. They single you out if you're insurance can't cover the bill. Mental health is secondary service. Don't go for service here! They must be stopped ✋️

Its been years of chaos trying to figure out what is going on and what will work. I came here and got the right diagnostion and the right meds with in a 6 month period. Dr. Synica B. is awsome. Sorry if spelled name… wrong. Lol

So thankful for Dr Dixon and his staff! He was our second opinion for our son. It’s been life changing in the best way possible. He was able to spot his needs right away and get a plan. It’s been 1 year and my son is… doing AMAZING. I am so so thankful to be here. I highly recommend Dr Dixon to everyone!🧩

Besides having terrible therapy. Psychiatrist Seneca Booty, gives the wrong medication knowing full well the side effects. For example, giving one of her patients the same medicine that didnt work before, her reasoning… was that it was a different dosage which wouldnt cause the same issues. Only a few days later said patient blew blood vessels in the face, no sleep, constant crying and throwing up. Incompetent and that psychiatrist needs fired immediately.

It's been years but when I got out of a State hospital they saw me at the 5 th floor and came to Edison manor nursing home for 10 years had a lot of up and down moment but I'm making it's ty all for being there for me a… lot of people count on you

Unfortunately you get what you get with state insurance. We are just numbers in the grand scheme of things and that’s just how it works in America. You need quality health insurance or have to pay out of pocket for… quality healthcare. Honestly, When I lived in CT the state healthcare wasn’t bad but PA is a joke. With all that being said, I feel for the people on here that have had terrible experiences bc i have as well my whole life trying to find a therapist that’s right for me. Maybe I’m just lucky but I have miss Palmer as a therapist and she is great. She listens, gives me great food for thought every time I leave , I don’t have a single complaint. She doesn’t try to force medication on me, she’s very intelligent and she honestly helps me put the pieces together that rattle around in my head all day with my neurotic thinking and self analysis. I am grateful to have her unbiased support in my life right now and I don’t wake up in the morning and dread my appointment.i feel comfortable , seen and heard. There are good ones out there, just have to keep trying til you find one I guess.

Do not see peg (Margaret Harper) . She practically called me stupid then proceeded to put me on something that would make what I originally went in for worse. Which it did. Went in for adhd and she told me it was “just… my anxiety” and that I was overreacting and reading too much into it. Now i see Seneca and she properly diagnosed me and has me on meds for both.

I have been going to them for years. They are very helpful.

Whether it's the doctor I see or the therapist I see I have always been treated fairly.

DO NOT GO HERE! The psychiatrist Peg refuses to listen to your concerns or feelings. We finally found the correct meds and dosage that work for me last year. I went in for my most recent appointment where she decided to… abruptly take me off all my meds "just to see what happens". I'm not a lab rat. How is this place getting away with experimenting with peoples' mental health like this? This is how people get hurt or end up hurting others. Some of my medications can't just be stopped like that and have to be weened off of. I told her I don't want to try being off of them since I'm finally feeling right. She wouldn't listen and refused to refill my medications. After reading the reviews I saw I'm not the only one that this has happened to. I'm switching to a different facility that actually cares about their patients.

This place is a joke they don't care about anyone. The trauma therapist I had was a joke she always talked about her life and I caught her a few times rolling her eyes at me.. I was not comfortable with her. She wrote… me off and left me hanging for someone else to snag me up. The Dr there is a joke to. I had called for a week stating that I needed help and NO ONE EVER CALLED ME BACK! The Dr said he couldn't help me and he couldn't put me on any meds to help either. He put me in a glorified Benadryl for my panic attacks. They didn't work.

Do not waste your time. Like others have said; invest in a different provider or practice. I went in looking for depression treatment through a Psychiatrist. It took two months and two prior visits to even see a… Psychiatrist. To my utter bewilderment when I finally met the Psychiatrist she proceeded to ask me the same brace of onboarding questions I'd been asked twice in the prior appointments. With the same amount of information collected for a third time, she glances at computer screen and then back to me. She says "Yes, we'll keep you on the meds you're on. Come back in three weeks." Upon mentioning my aversion to simply slugging even more meds into my body I simply inquired if there were any other methods of treatment. Wrong question. After this point this Psychiatrist was extremely defensive and hostile. She continually would throw her hands up and stare at me in silence, she stated that "this is standard procedure" and "I have twenty years of experience". Which for anyone who doesn't know; that's code for "listen to me and get out. It's about to be my lunchbreak." She continued to reiterate her point, each time more and more demeaning. "I'm sorry to have frustrated you" "Well... I'm TRYING to explain that to you." She would slow down her speech to near one word a second. Painfully slow, deliberately slow, insultingly slow. She makes sure YOU know she's was the Psychiatrist in the room. And if you're reading this MARGARET HARPER, you're horrible at human interaction. A hall of Fame contender. You're robotic body language and gormless wit was something to behold. You make McDonalds employees look happy Peg. It was like asking for medical advice from a hissing possum. It seemed friendly enough, but then, venture a bit too close and it foams at the mouth and demands you respect it's territory. Thrashing her little rabid mouth at anything that dare step foot on her rug. A rug stained with brown splotches that I desperately hope was not fecal matter. Her face was animated at one frame a second, her jagged emotions separated by mere muscle spasms and fleshy twitches barely constituting any emotion. She would smile, then frown. Smile, then frown. Over and over until the end of our visit. She was on autopilot. This is not a career for her. It's an obligation, a means to an end, and you and me are her quota. She would ask aggressively "do you not see the point in this?!" when I stated I wanted to try other methods than experimenting willy-nilly with chemicals. Any professionals understands the danger in that, and still she failed to realize that I sat through two months of questions all identical to the last simply to sit before her and ask for information. But it's not about me, it's about MARGARET and her experience. The only medical information regurgitated from her if I could even class it as useful, was simply "I don't need to tell you that smoking is bad right?" "Marijuana is bad for your heart." Twenty years of experience, wicked advice, truly earth shattering news Peggy. And to her credit I believe she has twenty years of experience. However, I do not believe it's good experience, she was so shockingly nasty I found it hard to believe she could have stayed at any one practice for more than five years. Lone behold, you'd be right, google the woman's name, her LinkedIn profile is event by event retelling of her career, jumping from job to job. The Human Services Center is low effort. Two months of waiting to be rushed out the door. The onboarding is hopeless and repetitive. Carpets are covered with stains and human discharge, the hiring may simply be done through necessity. Why would you hire MARGARET HARPER as a Psychiatrist unless you were desperate? Why would you hire receptionists that actually giggle and point at their patients? Are we monsters to you? Is it even that interesting? Or are we just a means to an end. Rot in the void Peg. Your callous lack of care to the chemicals YOU prescribe to patients is shameful, disturbing and the opposite of professional. It's lazy.

Some people are rude and messes up appointments love the therapist that do help but when it comes down to calling it's a hassle it even phone tag can't wait until my insurance kicks in so I don't have to see this doctor… that almost killed me by lithium poisoning cause the doctor said it was due to covid

I honestly can’t say anything nice. So I’ll just just be quiet. Just know if you choose this place. It’s on you.

Don't waste your time. This place is a joke. Go to New Castle Mental Health and Wellness or see a mental health professional online or in a private practice. These people are judgemental and miserable and they're quite… content just leaving you to sit in a waiting room all day. They help nothing.

These people will experiment with you like a lab rat, they’ll pull you off the medication your already stable on and make you unstable, they will do what they want to do with you, they do not care about your… opinion/input, Dr.Dickson/Dixon in particular has no idea how to properly and slowly taper you off of a medication especially when you don’t even ask to be taken off of it in the first place he’s very unprofessional in general, no one here for that matter has any knowledge that I’ve ever spoken to and I’ve spoken with several, these therapists go to school to study just enough to pass the exams and move to the next exam until they graduate without absorbing any knowledge in psychiatry/medicine, these people will be and have been the reason for suicides and homicides due to negligence in practicing medicine, several people have lost there minds some of these victims I’ve known personally, don’t go here unless you want to be the next lab rat and lose your mind and or your life. Your Welcome for the honest review I pray for everyone with mental illness 🙏

I love Dr. Dixon, he is great. Having him as my doc has changed my life for the better :)

I'm a new resident in New Castle. I was referred to this location as a means to get my psychiatric medication. The doctor I was seen by is a very rude and judgmental man. I told him I was pregnant and he unsafely… advised me to come off of my psychiatric medications, too suddenly for my own health and that of my unborn child. I notified this man that I was in postpartum psychosis less than a year and a half ago and that I thought it might be too fast to take me off the medications in the way that he was trying. After receiving a second opinion, I confirmed that this man was not in fact "weaning" me off of my medicine; he was basically ripping me off of them and threatening my health. Proceed with caution when coming to this doctor's office, because I am extremely disappointed. If I could give less than a star, I would. Unfortunately, you have to give some type of star to post here.

Doctors suck dont listen to you

Going to them was the worst mistake of my life

Ashby is a lovely psychiatrist, but his nurse is rather rude. She seems to be uncaring for patients that are 16 and older, example being I was telling her that I wanted to switch psychiatrists (a different facility),… and, knowing what and how I am, she put me on the spot and expected me to explain myself like I completely was doing this myself and that I’m at fault.

I been having anxiety and panic attacks alot lately I think the medication I am taking is not working I just been worrying about everything and have pairnoid too..

I felt programmed, conditioned, lied to and hindered. They additionally, try to take my representative payee money without proper authorization. They also missheard statements during this vicious pandemic allowing… condern. I felt framed.

Everytime i call NOBODY FREAKING ANSWERS. Place sucks so much you cant get help or start services when nobody can pick up a damn ringing phone jesus

They are never at the desk when I call and end up missing appointments due to that I usually have to call 100 times for them to answer my phone calls it would be nice if they could fix that thank you