Pilsen Wellness Center Inc – Berwyn

My family sought services through Pilsen Wellness Center because we wanted support for our child and genuinely hoped to build a partnership that would help him grow and succeed. Unfortunately, our experience over time… left us disappointed. Our concerns were not based on one bad day or one isolated incident. They were based on a pattern. We experienced multiple appointment cancellations, limited communication regarding our child’s progress, and very little collaboration between the therapist and parents. As parents, we believe it is important to understand what goals are being worked on and how we can reinforce those goals at home. Too often, we felt disconnected from that process. In addition, our interactions with the front desk were frequently frustrating. Families seeking mental health services are often already under stress and trying their best to advocate for their children. We often felt dismissed rather than supported when asking questions, discussing scheduling concerns, or trying to understand our options. The customer service experience consistently left us feeling unwelcome. What disappointed us most is that we never felt like our concerns resulted in meaningful changes. Over time, trust and confidence in the process began to fade. We are sharing this review not out of anger, but out of a desire to provide honest feedback. We have decided to pursue services elsewhere because we believe our child needs a different level of support and communication. We sincerely hope the organization takes feedback from families seriously and continues working to improve both the quality of care and the overall experience for the people who walk through its doors. Families seeking help are often in vulnerable situations and deserve to feel supported from the moment they arrive.

Please do not entrust Pilsen Wellness Center, 2600 S. Ridgeland Ave. in Berwyn with the care of your children. Especially LSW Oscar Zapata Sanchez. He may be licensed but he's incompetent and unfit to properly assess… and treat children.

Very disappointed!! My son showed up to his appointment and got told he was cancelled due to too many missed appointments. Was never given a warning or anything prior to this. Spoke to Claudia who was very… unprofessional and could not help me and was just given information to relate (SO helpful). Claudia lied and said Jesus which was my son’s therapist gave us a warning prior which is a flat out lie. So be careful they will cancel you without a valid reason and no warning whatsoever.

I am quite disappointed. My daughter was on a waiting list, and I received a call offering an appointment. I was told the only available times were 10:45 AM and either 12:15 PM or 12:25 PM; I can not recall precisely.… But I took the 10:45am slot.I asked the receptionist if there were any later appointments after school, but she said no. I replied that it was alright, as my daughter truly needed to see the psychiatrist. I requested a letter for her school, and the receptionist said she would provide it on the day of the visit. However, on the day of the visit, my child's father forgot to ask for the letter. I called to explain the situation and asked if they could provide the letter on Wednesday, as I had an appointment then. The receptionist agreed. I even confirmed this with the therapist. My appointment was rescheduled to Friday, so I did not receive the letter on Wednesday. Today, they informed me that they do not have the letter and, in fact, do not provide such letters. Up to this point, I was okay and never asked names because I didn't want to be rude. Since they always talk too fast when they answer the phones or ask something. However, casually inquiring about colleagues' meal plans or immigration status is highly unprofessional. I have not yet addressed this behavior, as it has not directly impacted me. I had already told my kids' school that I was going to provide the note. Now I look bad. I wonder if they pause to consider whether this is how they would want someone they care about to be treated.

...kind of disappointed in the amount of help offered for my partner. Despite the evident issues he has, it seems like very little useful advice is given, or discussed

I love this lil gem that's been a Godsend in my life. I never knew this Dr's ofc was inside as I drove many times past. It's an AWESOME place for those who suffer from depression or any mental illness. I love it bcuz… it's one stop shop w/psychiatry Dr's & therapists together in a small, intimate, private setting. The Dr's are phenomenal & the therapists are excellent. I've been suffering w/depression for awhile now going from Dr. to Dr. on the same meds that weren't helping, looking for someone long term to help me. I've been here nearly 5 weeks & feel a million times better than when I orginally walked in. The medication (if needed) & therapy together work wonders. I'm so relieved to have found this place & finally am seeing a light at the end of a very dark tunnel.

Very nice facility and nice, friendly staff.

Been w them for 2 years. They are amazing w me n my family.

For the first time in my 20 years of diagnosis I'm getting help that's effective

An amazing organization that goes above and beyond to support the community with all mental health and substance abuse needs. They offer so many different programs to help support everyone! Please reach out if you or a… loved one would like information or have any questions. An amazing organization from the community, in the community there to help support the community.

Good center. Secretary there always polite and ready to help 👍 Masks are recommended They give therapy to people with "mental" problems or just life problems

Excellent place. Didn't know this lifesaver was even here!! I made an appt to see a Dr. , got the address & it turned up here which is 15 minutes tops from where I live. Looks like it's being revamp'd dwnstrs but went I… got upstairs, it was clean & I was met by, professional & polite receptionists. I was seen promptly, had a great experience & look forward to making this a permanent staple in my life. Total positive experience all around.

Great and friendly staff

It’s ok