VERTEX LLC – Bronx

After going over these reviews I regret going to this place , I basically paid money for a letter that was written by Kenny that was a complete lie , he never spoke to my mother when he asked me to call someone to… describe who I was , I explained to him I had done many programs prior to coming to fix my license but because of the sentence it had expired . I explained the extent of how important my license was due to my job .He spoke to my husband and completely lied . I will not leave this alone so easily I will take action because what he wrote was a complete lie . I had proof of all the programs I had attended over an old DWI but still just prolonged my process . All good but will not leave this like this .

This program is very unprofessional. If your on paper they gonna do whatever to jeopardize your freedom.

Horrible, took my money without giving me all the info prior to what was happening. Mislead me.

Horrible experience, came here for an assessment for a dwi ticket from 6yrs to get my license back. And because it was my 2nd offense they automatically recommend treatment and didnt tell me that til AFTER I paid them… almost $400 for the assessment. I could've went somewhere else that doesn't automatically do that.

Receptionist is always very freaking rude. Every time you call, no matter what it's for you need to be prepare to come out your face or something cause they quick to do it first. Very disrespectful I don't understand… how they got a job here WORKING AND DEALING WITH PEOPLE!!! I've been dealing with these people a going on 1 yr and half now and it's always the same bs. Goodluck to whomever decides to come here.

Most of the staff are good but what gets me annoyed is how could they hire this one guy named Mr. Michael Miceli, who everytime called me at work and yes; I would pick up and participate but on a few occasions, I would… have to hang up because of my job duties and he would catch a fit and threaten to not give me credit. Today was the last straw; he hung up on me because I told him; “if this bothered you from the beginning then you should had stated that and we could have worked something out and he literally said “I don’t have time for you and hung up”. Disrespectful and very unprofessional. I spoke to his supervisor and she was amazing and she was understanding. Nicole moved me to another group after hearing me out. My new counselor Kimberly is awesome. For the most part, the program is good but anyone could of seen this coming because of sarcastic ways. According to him: “I’m Italian, it’s in my nature. I don’t mean anything by it”. Thank you Vertex.

With all due respect, I suggest owner/mgmt. to pay a bit more for front desk professional personnel. Trust me a goes a long way and it is worth it. The fact is because of that first impression the rest of the staff is… going to be judge by it unfortunately. After all you get what you pay for. Your customers deserve better!

The staff are extremely professional. I don’t know where the bad reviews come from because I’ve been greeted with nothing but respect and a willingness to help when I go here. There are many people who need help just… like I’ve needed and I would highly recommend going here.

Petty director, Elizabeth Torres, threatens to kick clients out in their last 3 weeks if they don’t meet her in person rather than over the phone; in the middle of a pandemic. It’s still ghetto, staff is still… unprofessional and your constantly having to call them to get into the virtual groups they offer. Go somewhere else because this place will just prolong the closure of your cases.

I have been in the program for some time now and I can honestly say my experience was def a good one. For the first time having a charge and having to attend a program it was a great experience. I realized I am not the… only person that goes through issues in life and things happen that lead us down a path to correct ourselves. I was open and willing to accept and hear out others as well. I met some great people and even made some good friends. The staff was awesome and def help guide me through the steps. I thank everyone at Vertex for all the guidance and knowledge they provided. Highly recommended

Vertex has helped me by opening myself up, and sharing my personal issues in groups. They also have helped me with my issues with alcohol. Little by Little it has made me grow up from my past, and understand about it,… and the outcome of my past. I hardly touch a bottle now, and I slowly live life one day at a time.

At vertex they care for there clients and they help clients with medical ins school and whatever else they can help with

Dear Vertex I John Berrios am writing this letter to say Thank You for all the help you've given me. By help I mean sticking by me, and Ms. Johnson for never giving up on me. She has taught me how to see life from a… different point of view, and it feels good knowing that I had nothing but support through my Journey here at Vertex. In the time that I've been here not only did I stop using, I finally can say that I'm becoming the man I want to be, and my family needs me to be. When I started at Vertex all I did was make excuses and be mad that I had to come to this program. But as I got to know my Counselor, I started to trust her, and she helped me to be honest, not honest to her but to myself. I'm so happy that I can finally say I'm done with Drugs". Sincerely John Berrios P.S I LUV YOU Ms. Johnson Thank You. John Berrios

Vertex was a great experience for me I learned a lot about dealing with consequential thinking and worked a lot on my responsible thinking.

Vertex is a very professional place. The Supervisor's, Senior Counselor, and Counselor's themselves have helped me, and other's to better ourselves. I've changed for the better, thanks to Vertex. I learned how to… control myself in a positive manner. I never thought in a million year's, that I would get better at Vertex. I feel like a better man already, and I haven't even completed the sessions yet. I get a lot of help possible from Vertex. They are all very helpful, and patient with me and the crew. They are all on POINT!. They also motivate me to help young kids, and adults that experience what I've experienced in my past. Thank You Vertex. + Plus...…. Jorge Barrios

Dear Vertex, I want to thank you for everything you have done for me. I was doing so bad when I started. I was drinking everyday, but the groups and Ms. Johnson helped me get my life back in order. Sending me to Arm's… Acres Rehab was a great experience. I learned a lot about my drinking. Today I been clean for 66 days, and it was because of Vertex, and all of the help that Vertex gave me. Once again, Thank You! Linda Aponte.

You are basically on your own outside of taking your urine twice a week. Counselors dont stay long, turnover very week.

Very unprofessional. Ghetto, rude staff especially Michelle in the front desk. No type of stability with their staff because everyone leaves or quits. They don’t process paperwork to the state in a timely manner. You… have to constantly go back and forth with phone calls and messages with their “staff” just to get something done properly. Horrible place! Really really ghetto. Don’t waste your time.

The front desk young lady shiyane is very rude. Has a bad expression when greeting people. Attitude needs to be corrected. This is a business and people should be treated with respect. Should not have people who look… miserable working representing this company.

This program does not help the residents that are in it with anything the social workers do not help or encourage people that are seeking jobs or resumes they are very fast to give you more programs so you can swipe… your benefit card or pay out of pocket they give faulty urine tests I do not recommend this program to anybody the owners they will not talk to you individually to discuss any problems that you may have