Woodview – Galway

I genuinely don't know where to begin in thanking the team in Unit 3, See & Treat Clinic, Merlin Park. For four and a half years I lived with a wound that simply would not heal. I was constantly sore, constantly… bleeding, and after years of being passed from pillar to post, I had more or less accepted that this was going to be my life. Then I came to Unit 3. From January to September, Ailbhe, Dee, Michelle and Marie tried every conceivable approach and dressing. When something didn't work, they didn't give up. They reassessed, changed course and tried something else. From Promogran and Flex 7, through to Amicapsil, which finally got me more than 50% closed, and ultimately Abilar, which unbelievably brought me to full closure within another 2-3 short weeks. They had a plan and they executed it. When my wound didn't play along, they course corrected and kept going. But what makes this team so special goes far beyond their clinical knowledge. Every appointment was a pleasure. Every interaction was a human one. Neha, who brought me through for what felt like almost every visit, would appear and say, "I'll bring you in, Barry." It was always a pleasure to hear those words. Laura on reception was an absolute pleasure to deal with and 100% so so suited to the role she plays in the unit, whether I was attending a few times a week or, at times, daily. Teresa, Karen and Cathal were equally helpful whenever Laura wasn't there. I was never made to feel like just another patient or another wound to be dressed. This team, in the space of a few months, gave me back a quality of life I had genuinely given up on. I'm a father of two young children. For four and a half years of their lives I missed out on so much. Being constantly sore, bleeding and dealing with this every day affected my mood, my home life and my family. I was down, moody and narky far too often. Unit 3 gave my children their dad back. I've watched this team care for small children, middle aged men like myself and elderly patients. I've spoken to countless people in that waiting room, and remarkably, everyone seems to say the same thing about them. They're an incredible team. Anyone who knows me and particularly the Unit 3 team will tell you that it's rare I'm lost for words. But I'm struggling to find words big enough for what these people have done for me and my family. Ailbhe, Dee, Michelle, Marie, Neha, Laura, Teresa, Karen and Cathal: thank you. Your experience, persistence, kindness and humanity changed my life. You're an absolute credit to Merlin Park, to the organisation you work for and to your professions as a whole. After four and a half years, I honestly never believed I'd get here. I can never repay you for what you've given me and my family, but I hope you know just how much it means. Thank you, genuinely, for giving me my life back.

Great efficient service at outpatients , very friendly staff

Spacious modern bright airy wards. Staff and standard of care is top class. Cleanliness is exceptional all over. Food is very good 👍

I recently had carpal tunnel surgery at Merlin Park Hospital, and I can honestly say it was the best hospital experience I’ve ever had. From the moment I arrived, the admissions process was quick, friendly, and… reassuring. The staff on the day ward were exceptional — welcoming, professional, and clearly dedicated to their patients, and the ward itself was spotless and comfortable. The operating theatre was surprisingly warm and comfortable, which helped me feel calm and at ease before my procedure. My surgeon and the entire surgical team were fantastic — kind, attentive, and thoroughly professional throughout. After the operation, a fresh coffee and some warm toast were waiting for me, which was a lovely touch and very much appreciated. Overall, Merlin Park Hospital truly stands out for its caring staff, excellent facilities, and the genuine warmth of everyone I met. I couldn’t have asked for better care or a more positive experience.

They were very prompt with the time and very professional

Had appointment today at 8.45 a m out again at 9.30 beautiful new building

Aspects of care in the Merlin Park University Hospital, Galway were exceptional. Most of the staff are five star. Unfortunately, I experienced a complete nightmare on the operating table during preparation for surgery,… and feel that it is necessary to warn other women to demand that their dignity is respected at all times. Mine was not. I was totally violated. I have been so traumatised by the ordeal that I was subjected to, I was unable to complain; HSE staff had to actually make the complaint for me. I am living with PTSD, and all that that entails. Every time that I face an operating table now I find myself in tears, shaking in terror, and nauseous. I cannot attend the Merlin Park any longer because of the trauma inflicted on me when I was so vulnerable. Based on my experience, do not expect your dignity to be respected at all times, no matter what you are told. Demand that your dignity is respected. If you do not demand respect, they will just do whatever they want with your body. My surgery was substandard, and I now live in both physical and emotional pain. Best advice, don't even go past the gates of the Merlin Park.

This hospital is up & coming again with a huge amount of buildings & departments being built.. It has started to take the overflow from UHG which is great.. Nurses, medical teams are brilliant as always

They're making fun of the patient. Visit 8:00, admission 16:00

Very professionally staff and very understand of the stress I was feeling I would like to thank all of them in unit 8

It doesn’t matter what time your appointment is for because you rarely get seen at that time. I had an appointment at 9 am. to get a plaster removed from my wrist ,but by the time l got out of there it was 11. 45.am.… Everybody seems to be told to come at the same time and it’s always crowded. I don’t understand the thinking behind it. You go in and are told to take a seat. Then you are told to go to a room to have the plaster removed. After that you are told to go up for an X Ray where you wait and wait. Then after the XRay you are told to go back to the first unit to get results of the XRay where you wait and wait once again. It’s so fraustrating. I have been there with various injuries many times and it’s always the same. The Doctor l saw was Syrian and his name was Wallede. He was extremely courteous and explained everything in detail to me. That was the best part of my visit. I know we are short of medical staff ,but things should not be like this, and what could have been done in a half an hour took two hours forty five mins. This is because it’s a waiting game.Do they really think people have nothing better to do except sit in a hospital for hours and hours.? There is no doubt that things could be done where they stagger appointments instead of asking everyone to come in at the same time.

Had spinal surgery there in march with mr fergus Byrne amazing results after years of pain and now pain free also to all the doctors and nurses in the hospital and out patients they are amazing

Today they told me that I should come at 2 15 to 2 30 to get an x ray and now it's 3 and im still waiting

Today I had any appointment with the Podiatry in unit 3. Wow the staff were excellent and there work. They gave me great advice on looking after my feet as I am a diabetic. So yes I would recommend unit 3 Merlin Park… from paula

Sometimes it is very difficult to park, it is better to immediately look for a place somewhere nearby, not in the area near the entrance to the buildings

Was there today getting nerve injection very friendly staff very helpful