Wellvance – West Branch

I gave them another chance after they sent me to a mental hospital that really messed me up a lot. They also gave me a job later on but I quit and I can't tell you why do to the HIPPA laws I now see Jerri as a… therapist. I hate that my doctor Lauran went else where and they gave me a new one autumn I do not recommend here's why One she only wants to make money by giving you pills oh take this one now let's make you withdrawal and get off of it put and try something that I told her I am lashing out on people having manic episodes so then she said why don't we try adding well let's just say I didn't take it after speaking to my pharmacist and primary care doctor the drug could have caused me to go into a coma due to other health reasons. So I called and talked to someone very helpful and understanding and there giving me a new one they better pray he won't do the same or I am going back to my primary doctor to get my meds

My son came to ausable valley about 4yrs ago 5stars to everyone especially his case manager amy I couldn't have did this without all of you but Amy ty for the days I cried yelled didn't know how to handle things ty and… to all the staff ty Dr Barba ty we have moved and I will miss the support we received ty again ausable valley you have helped us tremendously

You should be shut down!!!

I would say a good 80% of the staff at this place over the years have been absolutely terrible in my opinion. I went there all of my early teens until late teens and, even some after that due to no other options. I had… multiple doctors overmedicate me which led to later physical health issues I will forever have. They do nothing but set you up with a therapist that you will not see more than once a month...Give you 2 mediocre sessions with them and then you are told that your therapist is either leaving the agency or there's some other issue for why you are now being see up with a new therapist. Again and again this happened. I have known few wonderful therapists that have worked here and all that have.. leave to work somewhere better. Most of these people are undertrained and underqualified. So many people in our community have been hurt, traumatized and neglected by this mental health office. Why is NO ONE doing anything?

Just wanted you guys to know...you are all just fabulous...from reception...to therapists...to family support...everyone works as a team and gets things done...thank you for all that you do...

Worst place to go... never keep appointment. Some people there think they know everything and refuse to listen even when you are just trying to get better. I would go months without appointments and what they just did… to a friend of mine who needed to be admitted for mental health is unforgivable so if you want to be serviced for a week or two and then transfered to another person and have to go through everything Over and over .. go here. I will never go here again!

Go for therapy, I see Amanda, she is one of the best therapist I've ever seen. Bonus she has a service dog, Yoshi, that tags along. The receptionist Tina is also the sweetest she is so kind and gentle.

Both our two kids get service here and so does my Schizophrenic brother. We have had nothing but problems. My son who is on a narcotic will go 2 weeks without his medication because they don’t get to our med refill… message son time or else they just neglect to do it altogether. We left 3 messages and waited and waited. I called again seeing what the hell is going on because now my patience has become very thin after two weeks and the receptionist tells us they never received any of the messages. It’s complete B.S. they are constantly canceling appointments with our family and pushing them out. There needs to be another Mental Health Company in West Branch because CMH absolutely sucks!

These "professionals" need more training. They often say things that are incredibly harmful and have ableist attitudes when they are supposed to be the ones helping. Very outdated views on Mental Health.

I took a whole bottle of klonipin prescribed by my doctor trying to kill myself. I went to Ausable coming down off of over 40 klonipin and the intake worker told me. My lack of religion was my problem and that… committing suicide was the most selfish thing I could do. An older man..anyways I didn't go back. He had no right to say those things to me. My husband is on meds from Ausable He went to get his refills and only one of his three meds were in. He called Ausable and the guy at the desk was gonna blow him off till my husband demanded his full name and a supervisor. Then and only then did the guy at the desk call the nurse and discover it was a clerical error so my husband could get his meda. Don't go to this place and if you do make sure about everything they do. These are not well trained people.

ive had worse.

They were great. Helped me feel comfortable and were so kind.