Allegiance Behavioral Healthcare – Plainview

Freedom has always been a great resource to my patient's. Both their inpatient and outpatient. Kai sat with a family of my patients the other day for an hour and walked them through their services. You may not see a lot… of 5 star reviews, but having to do an inpatient psych stay is not something many people want to share about on the internet. I've appreciated their kindness to the families I work with and their quick communication times.

Kai was very kind and explained things to my family well about options for my father.

I sent my mom here, She really enjoyed the staff and the treatment was great for her! She came home happier and better! If you’re looking for geriatric psychiatric care this is the place!!

This place was a real godsend. They really helped out my family. My mother-in-law was in a real bad place before. At the other place they were doing nothing when we switched her everything was like night and day. With… the adjustment of her medication and the great staff and care they took. Thank you.

My mom went for medication management she has dementia she came back to us with a severe wait loss she knows won't open her eyes she is very traumatized they all seem nice but the doctor don't talk to the family about… any issues they won't include you in family meetings as they say they will i would have nevet paced her here if i had known it would have been do traumatic for her my prayers go out to any one needing help with a family member with dementia there should be more options for them this place is no place for them

Freedom Behavioral Health took good care of our family member during March 2021 and got his dementia medication adjusted so that he now has much better quality to his life. Yes, it was difficult to not visit him during… the 2 weeks he was there, but we were able to talk to the staff on a daily basis and received very detailed updates from them. The nurses were very knowledgeable, kind and compassionate, and Dr. Ryder was very effective in evaluating our family member's dementia and treating it successfully. Our family member has been successfully living in a memory care home for the past 2 months, and we all feel like we owe a big "Thank You" to Freedom Behavioral Health for helping him get to this point.

First of all I wish this review allowed me to put negative stars, but I had to choose 1 to let me rate this horrible place! My father was sent here by his rest home to be assessed for behavioral medication adjustments.… Do not, I repeat do not let your loved one come here! I watched my father deteriorate in one short week. According to the facility, my father had 3 falls in 5 days. The last fall shattered his hip, an injury he never recovered from. In fact, he died less than six weeks later. The nursing home who sent him told us this was a good place for his treatment and had an excellent Doctor. We saw NONE of that. We weren't even allowed to see my dad while he was in treatment. We were only allowed to call, and in those calls we received very limited information. We honestly don't know exactly how my dad fell. The nurse told us they didn't know. (What?) After the third fall, we were able to come and get him. They called us and said he fell again, and this time they thought he injured his hip. When we got there, I couldn't believe it. He looked like he had been beaten. His face was almost unrecognizable. He had a huge bump on his head about the size of a baseball. In fact, the next day at the hospital when the hip surgeon saw it, he looked at me and asked, "What in the hell happened to this poor man?" We NEVER received an explanation for exactly what happened to my dad. There was never any follow up to see if my dad was OK. He died five weeks after his hip surgery. Believe me, all the negative reviews on this place are true. How Allegiance Behavioral Health is still in business is beyond my understanding. Prayers and blessings for anyone trying to make the decision to put your loved one here. Please for the sake of your loved one, DON"T pick this facility.

My elderly mother was sent to this care facility for “adjustment of her medications.” My mother spent about a week here and as far as I know nothing was done for her other than some very minor changes in her meds,… basically taking her off some over the counter supplements. What concerned me most was how secretive and uncommunicative this place was. I understand that procedures are put in place to protect the patient’s privacy, but this was above and beyond anything I’ve experience. Visiting hours are very limited and family may only visit with a private code in a separate visiting area. I never once saw the actual unit where my mother was housed. Since she has severe dementia, I obviously couldn’t rely on her to tell me what type of care she was receiving, if her accommodations were OK or even if she might be subject to abuse. Even though I have full power of attorney for my mother, no doctor ever contacted me about her care. I will say that the few staff I came in contact such as nurses and aids during transport and on the phone were very kind. The whole experience made me very uncomfortable though, and my mother was more than anxious to leave.

A place that does nothing for the patient. I’m the absence of Dr Gutierrez, my sister was unfortunate to have been placed in this facility. The fill in Doctore did absolute nothing for her. It was a waste of my time and… her money. I am sure they collected all the money for her stay. I would never recommend for anyone.

I would not use this place again. They did not address my husbands problems. Their accounting department is a complete nightmare. I thought at first their overcharging was just a mistake but I have decided they are… deliberately overcharging. When I called medicare and then called them and confronted them about the outrageous charges the woman said "Just throw it away and I'll kick it upstairs. Two months later they send me the bill again. They keep trying to over bill on everything.

We have had a good experience with Allegiance. We have had a family member there on 3 different occasions and treatment and care has been effective.

A family member was placed in Allegiance Behavioral Health last year. He was in frail health and a fall risk. He also had aphasia at a level that he frequently was unable to find the words he needed to communicate. He… was not able to communicate effectively with the family or the staff while he was in the facility. His health declined quickly in one week's period of time. With the help of a wonderful woman who works there as a FNP, we had him removed when we found him unable to sit upright at a visit. There are not many choices for people in this area whose loved one has become combative but I would not recommend this location for someone who is physically fragile and/or has difficulty communicating in any way.

First of all I wish it had negative stars but I had to choose 1 to let me rate this horrid place! First of all my father is on behavioral treatment medication and he was placed here for medication adjustment. Do not I… repeat do not let your family or loved one come here! I am watching my father deteriorate in front of my eyes. He has awful blood shot eyes and groggy, dirty ears, no oral hygiene and when I asked the nurse for items to clean him up she never returned. When I asked why were his clothes soiled and stained and the same set used repeatedly I was informed that perhaps it was coincidence that I came on the same day he had the same clothes from our last visitations. Yet again I asked the front nurse station for the items and was told we are on shift change and it's gonna be a minute. My father has lost a significant amount of weight in just two weeks of being at this facility. The nursing home he was in said this was a good place for his treatment and had an excellent Doctor. I can't really speak ill of said Doctor but In my profession if you customer service looks bad then you look bad. I am a supervisor of a very well known bank and I would hate for my customers to suffer at the hand of a lazy rude employee. I will not tolerate it at my bank they should not tolerate it at a hospital. Granted those poor elderly patients obviously don't have a voice to complain on them but I on the other hand do. I'm not crazy or delusional or suffer from dementia or Alzheimer's so today I promise to find away to speak for these poor individuals. I myself question this facility and the first thing I did was come here for reviews. All negative reviews not a single positive or even a positive response from a representative of the institution. My father will probably be okay once we get him away from there. Prayers and blessings for anyone trying to make the decision to put your loved one here. Read this and with no question in your heart or mind don't pick this facility. The best care for your loved ones are not the first priority here. Thank you!!!

This place is poorly run and very deceiving about the care they give. They assure you that our loved ones will get the care you specifically addressed with them and then do absolutely nothing. I will NEVER recommend… them to anyone!!!

My 92 year old sister, Ruth O. Taylor, is being kept there! The Sheriff told me that. But they refuse to acknowledge her presence or give me her status w/out a "code". And I apparently can't get a code w/out talking to… my sister, which they won't allow!!! Further; they've told me if I show up in person they'll not permit me on the premises. They are obviously more concerned about their "legal" position than my sister's well being and relationship (contact!!) w/our family. For all I know my sister is in chains in their basement while they game Medicare and pepare to raid her few assets. What has this country come too?? Pitiful! Pitiful! If they're ligitimate...a two minute phone call or brief e-mail would affect resolution immediatey!........But I guess that's no longer the American way:(