CARE Hawaii Inc – Hilo

Awesome staff that cares about patients. Love the support and treatments I receive. Much love and blessings to you all.

This is a wonderful program run by a great group of therapists/counselors.

Amazing support!

They have no intent on ending homelessness. They're just sucking down insurance money and not doing anything. I want my money back and I want Scott fired

Care hawaii has the most unprofessional staff members that I have ever seen.

I'm in South Carolina. My daughter found her way to Hilo then Kona. She has so many past issues with mental health and drug addiction and this place hasn't been able to save her but omg they are trying. She has a case… manager, Susan Boston, that deserves some of the biggest accolades and I want her to get everyone. This woman has gone far behind her job description to keep me in the loop and to help ease my constant worry and angst regarding my daughter. She has over 40 +patients but she makes me feel like my daughter is the only one. My life line 4000 miles away. Kelli Kinsman

Case mangers phone mail boxes consistently full lack of communication non compliance with American,s with Disabilities Act(A.D.A.) and A.D.AAA) federal law. I give Care Hawaii an F- grade. They’re totally incompetent.… There’s a blatant lack of oversight. If clients complain about the lack sercives they receive, they’re retaliated upon. Which is ok with the state of hawaii dept of human sevices (med Quest div) who has the reponsibility of oversight but choose ineable there blatant misconduct. The person in charge of any oversights for the state dept of human services (med Quest div) used to work for care hawaii. Welcome to corruption at its best! They tell their clients under the community care program (ccs) that Care Hawaii has a contract with Centene. They knew that WellCare, doing business as Ohana Health Plan, who they’re also in bed with (in the hui) that they will see clients once a month (which is as mandated by the contract with med Quest) and say that there are five acuity levels of care that determines the frequency of service requirements established by the state of hawaii dept of human services (med Quest div). There’s been blatant non-complicance of C.F.R.s (Code of Federal Regulations) established by the federal dept of human services, C.M.S. (Center for Medicare and Medicaid Services), and H.H.S. (Health and Human Services) whom all suspect a lack of oversight by the state of hawaii dept of human services (med Quest div). Centene, WellCare’s new name, doing business as Ohana Health Plan, Care Hawaii, and Mental Health Kokua are all in a criminal hui — they all belong with Catherine Kealoha. They’re nothing but big fat liars!!

Typical burocratic outfit with terrible oversite, no accountability, incompetent professionals, etc

I moved here from Riverside County California. I had an excellent mental health Team, and honestly was not expecting too much when I moved here. Care Hawaii has gone above and beyond in helping me connect with all the… services that I need and in taking good, personal, care of me!

I feel very lucky with my help from Care Hawai'i. They are helpful, non-judgemental, and very PRACTICAL! Instead of telling me things to do, they really work together with me, helping me to understand some strategies… and how to benefit from them. I'm also so impressed with the follow-through. They look at the plans and goals as an ongoing life improvement, and not just as a list and then it'd done. And they follow through and always have adjustments we can work out to make the progress better. I didn't expect such excellence when I started, and I'm so grateful for the kind of staff and program they have.