Choices Therapy Services LLC – Des Moines

The therapist was wonderful - until she quit! However, dealing with the owner to get a statement was a nightmare! Owner informed therapist she could no longer provide services until the bill was paid in full. I wanted… an itemized statement to include payments made by insurance (which is not an unreasonable request ) and the owner would not provide. If you are paying for services yourself, this is not the place to go. The owner is only concerned with bringing in money, not patient mental health.

I don't know what it is about this place but this is the second time that I went to them to get therapy and there therapists quit. Hopefully you can keep your employees satisfied. Wishing you guys the best of luck in… the near future.

Helping stressed and depressed patients, thank you

Very unprofessional place and rude front desk people.I strongly don't recommend this place!

I've only been here for about a month, I was welcomed when I came. James is good at listening and he's observant. He is empathetic and knowledgeable. One thing for me is that this is the first time I've come to therapy… that I was the one who chose to be here, that seems to be a difference for me.

I’ve only been seeing my therapist for a few months, but I have already had tremendous improvement. I genuinely look forward to my therapy sessions every week! They were so quick to accept me as a client and the process… was simple. I couldn’t be happier with Choices!!!

I was able to connect & feel comfortable right off with Susan. She is always there if I need more of her time then my usual.Has helped me in more ways then just therapy!!

Do not go to this place they hold your records hostage for more money they tell you your insurance covers it but when you want your records they try and get more money out of you and they do nothing for you

I would not recommend going here. I was having weekly sessions for nearly two months with my therapist. I was experiencing major depression. I looked forward to going to my appointments every week.I always felt a little… more hopeful after each session. One day I was on my way to my appointment and as I was pulling in I received a phone call (ten minutes before my appointment) that my therapist was no longer working with me and they didn’t have anymore openings. I would have to be put on a waiting list for a new therapist. I was completely devastated. The way this was handled was so tacky and unprofessional. People who are experiencing depression and other mental illnesses are in therapy because they are trying to change and save their lives. They can be fragile and vulnerable. To receive a phone call ten minutes before your appointment that you no longer have a therapist is devastating and could he potentially dangerous for more at risk patients. I believe that it could have been handled more professionally and with a little more care. Like I said I would not recommend this place. Losing my therapist out of the blue in the middle of a major depressive episode almost broke me. I’m doing very well now though, I got some better help. I would recommend to anyone to seek out help of they need it. I just wouldn’t do it at this place. There are so many better options out there.

Everyone from the owner to the other members are real people who care about your past and where you are going. They go above and beyond to give you personalized care and you will never think of counselling the same way… again once you have been to choices. Love this place!!