Family Access Center – Council Bluffs
Accepts Insurance
About Family Access Center – Council Bluffs
Family Access Center operates from 300 West Broadway in Council Bluffs. The site sits in Pottawattamie County, which shapes which public funding routes apply. Nearby communities include Carter Lake. Iowa draws people across long distances for treatment, so travel time is worth weighing against waiting time.
Intensive outpatient and outpatient care are delivered here, alongside telehealth appointments and care for co-occurring mental health conditions. Which level fits depends on the assessment rather than on what is available, so the useful first question is what that assessment involves.
Key Facility Details
- Federal Registration: Listed in the federal treatment register, the national inventory of licensed treatment facilities.
- State Licensing: Licensed by the Iowa Department of Health and Human Services. Licensure is a legal requirement for behavioral health facilities operating in Iowa.
- Accreditation: Not listed
- Levels of Care: Intensive Outpatient, Outpatient Services
- Location: Council Bluffs, Iowa, Pottawattamie County
- Phone: 712-328-3700
Key Facility Details
- Primary focusAlcohol, Opioids, Stimulants, Nicotine and tobacco
- Programs forTeens, Seniors, Young adults, Women, Men, Couples
Facility Type
Licensing and Accreditation
COAAccreditedThe Council on Accreditation reviews social service and behavioural health organisations against standards covering governance, staffing and client care. Voluntary.
Health DepartmentLicensedLicensed by the state or county health department, which inspects premises, safety and clinical standards. Required to operate.
SAMHSAListedThe facility appears in the federal treatment locator maintained by the Substance Abuse and Mental Health Services Administration. It is a record that the facility exists and reports its services, not an assessment of quality.
State AuthorityLicensedHolds a current licence from the state authority that regulates treatment providers. Licensing is a legal requirement to operate, not a mark of distinction.Setting and Surroundings
An urban setting near Omaha. The nearest town is Council Bluffs (population 63k), under a mile away.
Nearest named features
- Angel of Death StatuePark · under a mile
- Carter LakeLake · 4.5 miles
- West Oak ForestForest · 13 miles
- Boyer RiverRiver · 14 miles
Getting there
- Eppley Airfield (OMA)Major international · 3.7 miles
Setting and distances are calculated from this facility’s coordinates against GeoNames (CC BY 4.0), OurAirports and Natural Earth. Distances are straight line, not driving distance.
Treatment Services at Family Access Center
Intensive outpatient and outpatient care run to a set weekly schedule, with evenings and weekends spent at home. That suits people holding down work or caring responsibilities, though it asks more of someone managing early recovery alone. Ask what the assessment involves before you commit.
Trauma-specific services run alongside, which matters where the two are tangled together. Co-occurring mental health conditions are treated in the same building rather than split across providers. Assessment decides the level of care, so ask what that involves and how quickly it can happen.
Levels of Care
Substances and Addictions Treated
Mental Health Disorders Treated
Counseling and Therapy
Specialized Programs
Family Access Center Address, Location and Contact Information
The address is 300 West Broadway, Council Bluffs, IA 51503, in Pottawattamie County. The catchment reaches Carter Lake. Confirm what a program covers before traveling in, since the level of care listed is not always the level with capacity. Ask what the assessment involves before you commit.
Telehealth appointments cover some contact where travel is difficult, which removes part of the journey for people further out. Ask what a first appointment involves and how long the current wait runs before making the trip. Waiting times vary with capacity, so call ahead rather than arriving unannounced.
Cities within reach
Nearest neighborhoods
Distances are measured from this facility's recorded coordinates and are straight line, not driving distance.
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How Much Does Treatment at Family Access Center Cost?
Rehab without health insurance in Iowa often costs $2,500 to $8,500 a month for an intensive outpatient program and $1,200 to $4,500 a month for standard outpatient care. That is the closest available guide, because prices for Family Access Center – Council Bluffs were not found when this page was written, though the facility may publish them.
In practice, the price of treatment tends to include the intake assessment, group therapy and individual counseling. Specialized therapies such as CBT or EMDR may not be included, or may not be offered at Family Access Center. Put the question to the facility.
Payment Options
Insurance Accepted
Medications Offered
Support Services
Dual Diagnosis Treatment
Assessment and Testing
Key Locations Served Near You
Family Access Center – Council Bluffs
Accepts Insurance
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Family Access Center – Council Bluffs
Accepts Insurance
Family Access Center – Council Bluffs — Compiled From Public Records
Recorded credentials for this listing, drawn from public records rather than confirmed firsthand by our editorial team:
Family Access Center Reviews and Ratings
RehabSeekers publishes reviews of Family Access Center from patients, their loved ones, healthcare workers and referring professionals.
If that describes you, a short, specific account of your experience with this Council Bluffs facility is welcome. Detail matters more than length.
A huge waste of time.They have nothing to offer. Almost like they're just trying to get in your business.
Got our phone number wrong the first time and so we called to have it fixed and they messed it up twice which means we didnt get our phone call about needing to being there early which means we had to reschedule which… will be effecting lots of things in our lives.
Very much a joke of an agency. Parents please don't waste your time here. They blew us off both with Bhis and regular therapy. No communication for months and the therapist keeps pushing appointments back without saying… anything. The front desk worker won't communicate for you either. If this corrupt place hasn't already been sued I would be very much surprised!
The individual therapists are great but they have a gigantic issue with being short staffed. The staff they do have are rather personable and helpful though.
My phone got shut off and the only way to do the paperwork is online. So that was a mess
Honestly.. for it being a place that helps families.. it doesn't feel welcoming at all. The people are polite and most seem friendly. The place itself could use a mood change.
No reviews match those filters.
Ratings and reviews from Google, collected 22 September 2026. RehabSeekers does not edit or remove them.
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