Time Wellness Tennessee – Chattanooga

I've noticed that things have dramatically changed here for the worse in the last few months, so I would consider that before reading older reviews. TL;DR: STEER CLEAR, especially if you're neurodivergent. Note that my… experiences are limited to the Chattanooga PHP program as a voluntary patient. I'll begin by saying that the techs in housing were incredibly understanding and supportive, and I met a lot of kind and amazing people here. My therapist was understanding, but I don't know if I can say much about the efficacy of their care. Access to electronics after the first week was appreciated. Unfortunately, that's all the positive things I have to say about Time Wellness. When being admitted, it would be generous to say that I was misinformed about what the program entailed. Among many other things, I was told there was a gym when there was none (working out is a major coping strategy I use to avoid self-harm), and many of the therapies advertised on the admissions call and on the website, such as EMDR and TMS, are unavailable in-house. Otherwise, anything besides talk therapy is very difficult to get access to. While in treatment, sensitive and highly personal information I shared exclusively with my therapist and didn't authorize for release with anyone else was unknowingly shared other members of staff and even contacts outside of the program. As this was not related to SI/SH, this may have constituted a HIPAA violation, which is incredibly serious. I found it deeply uncomfortable that, even as the program was advertised as supportive of autistic patients and self-expression, my neurodivergence was treated as a "problem" that needed fixing by some members of the clinical staff. It should be noted that I was seeking treatment for issues that were entirely unrelated. Despite all of this, the only thing the clinical staff wanted to do was stop me from reclaiming my identity and agency as an autistic person in a way that made them uncomfortable. While dealing with memory loss, I was even manipulated with contradictory and possibly fabricated information that only served to worsen my mental state. These are observations that my family and friends share. I was thankfully able to slowly heal with external support, advocate for myself, and leave against recommendations. However, I can see--and, based on my discussions with other former clients, I have seen--how this approach could traumatize neurodivergent individuals and encourage emotional repression and learned helplessness. Unfortunately, I can't say this issue is unique to this program, and the way neurodivergence is treated in mainstream mental health isn't great, so just be careful. Treatment itself was entirely unhelpful. Group therapy focused on very elementary CBT techniques and a poor understanding of DBT, which all patients are required to attend (even though I was told that attending group sessions wouldn't be a requirement during the admission process). It says a lot that I've taken graduate physics courses that were more engaging than some of the "group therapy" sessions, which were just TED talks and one-sided lectures. While already experiencing burnout and being mostly unmedicated for pretty severe ADHD, I was expected to participate in all group sessions from 7 AM to 4 PM, sitting still and not multitasking; the expectation was to *look* attentive in a way that is harmful to neurodivergent folks. The individual therapists, while generally very understanding, tended to be severely overbooked, and you can expect to be limited to one thirty-minute session each week with little progress being made. There are many other issues I could discuss, such as a lack of privacy, overstimulating environments, struggling to leave treatment, undesirable medications, vaping/smoking everywhere, etc., but I’ll leave it at that for now. I would recommend a full residential program if you're dealing with SI/SH and other outpatient programs or one-on-one therapy otherwise. Good luck.

Amazing place that has created such a welcoming vibe. It is not a cold, clinical " hospital". The staff have experienced what u are going through and they bring compassion, empathy and expert knowledge and understanding… of substance abuse, addiction, grief and all kinds of mental health issues. Real human beings and it felt like a supportive & understanding family after just a few visits. If you are looking for a treatment place that cares and gets the challenges that we are facing in this world I would highly recommend checking them out. Thank u to the whole team and bless u all.

The staff here is so passionate about what they do and they really love and support every single client that comes through the door. They changed my life and I couldn’t thank them enough.

Time has poured so much into me. All the staff invested their all in my treatment. I felt seen, heard, valued by not only the staff but my peers. It was perfectly curated to fit my needs. Amy, the director, was not just… an extraordinary director, but someone who I felt safe with. She met me with no judgment, kindness, and respect. Rachel, the NP, was absolutely the best medical provider I have encountered in my lifetime. She is so compassionate, understanding, and committed to getting me the medication that truly works for me. She is highly knowledgeable in her field and explained how the medication works in my body. She valued my experience with my medications in the past and worked with me to find what works best for me now. She values hearing me out and understanding that I am the expert on my body. The way she approaches her treatment style is something I have never experienced in any treatment setting. She cared about me and it was shown in her practice. Ana-Maria is the most knowledgeable group facilitator. I always looked forward to her groups, especially CBT. The way she relays information and teaches so effortlessly has been a huge impact on my mental health journey. She always made time for me if I had follow up questions after a group. She would validate me and show kindness and compassion. Truly, Time Wellness cared for me when I couldn’t care for myself. This program changed my life and gave me all the tools and skills I need to move forward in life.

Was so super impressed with my visit to this location. Everyone was super friendly and kind and made me feel welcome if I could give this place 10 stars I would.

Overall really helpful program and I was there 4 months till completion. It’s hit or miss with some of the therapists and they have a high turnover so you may not be with the same therapist. This program definitely… helped me overall but did leave me frustrated some days.

Overall, a good facility and welcoming environment. The van from housing to clinical is a bit too cramped, maybe consider purchasing a larger vehicle to transport patients. Also, the clinical and administrative staff is… very heavily overworked. Please hire more staff! Otherwise, I have no complaints!

They lied about my graduation date and forced me to ACA. I was told this the day of my graduation. They messed up my medicine, scheduled an appointment over a month later, I faced serious side effects, and then they… didn’t even take me to my appointment. They told others they were going to residential for two weeks and some haven’t came back in months. Housing is a joke, so is admissions. Kyle lies about where housing is and how much money you get a week for groceries. She is also known for lying about what this place specializes in. I was forced to move upstairs even though i have problems with my knees. I was told to ignore it. My therapist went behind my back and broke a direct request to not tell my family something (i wasn’t being a danger to myself or others) TLDR: this is the worst treatment experience Ive ever had. be cautious

Does not accept Medicaid or Medicare. Also not very nice on the phone or helpful

I cannot recommend Time Wellness enough. From the moment I walked in, I felt truly seen and supported. The staff is incredibly professional, but more importantly, they are compassionate and empathetic. They create a… safe, welcoming environment that makes the hard work of healing feel possible. If you’re looking for a place that actually cares about your progress, this is it.

Time wellness has a great program with a lot of fun activities and great clinical care!

I reached out because we needed support my autistic daughter is also struggling with alcohol and as such we have been searching for support. Traditional detox/rehab doesn't work as the facilities are not equipped to… support the Autism. We were recommended to Time Wellness as a possible alternative unfortunately they are not equipped and do not listen to the client. They are stuck in the 90% of their clientele path and did not even try to make accommodations. I am very disgusted by the lack of support for neurodiversity in this industry.

I would definitely recommend . They treat you with kindness and are very skilled in what they do.

Time Wellness was truly beneficial in improving my overall mental health. I strongly recommend Time Wellness!

Time wellness made a huge difference in my journey with bipolar 1. I got more than i realized i needed from this place. I showed up asking for help because i knew i was starting to have another episode and needed… guidance getting back on track before another crash out lol when i showed up to the facility to check it out amanda the alumni coordinator greeted me so kindly and showed me around and the atmosphere was just very cozy and welcoming. i spent three months here in treatment through the partial hospitalization program and those three months made a bigger difference than any kind of help i had received before. im so thankful to have learned and grown so much through my process of treatment here and would not hesitate to come back if i was ever slipping again. time wellness cares about each patient and their family individual process of healing with whatever situation they’re in. i had many peers in a number of different situations that just needed some support and i feel like this place is good for anyone who is struggling in anyway

Fantastic place. The therapists, especially Olga, went above and beyond to help my son. Olga was professional, knowledgeable and firm whole also being very compassionate. I would highly recommend Time Wellness.

i highly recommend this place to anyone suffering from mental illness. they will help you or your loved one find solace & normality in a world full of stigma.