County of Madera – Oakhurst

I appreciated how the team treated me with dignity and respect. They communicated clearly, listened carefully, and provided thoughtful assistance throughout my experience.

I was wearing long sleeves in summer to hide my track marks. I called this helpline and the agent was so non-shaming. They helped me find a detox center that specializes in injection drug recovery. I'm finally getting… help without judgment. I feel so relieved.

Everyone here is an Amazing person, You know they say good people do exist! Sometimes you find them others they find you, Regardless don't give up. This place made a world of difference in my life from day one. As a… survivor I Cant say enough good things about all the people here! They honestly deserve an Award and Recognition for all they do....Seriously. Its Places and People like this that save lives everyday! Madera Should Give This Place All The Help And Resources It Ever Needs.....Truely Sad To Go So Soon! Thank You So Much, Everyone! Eric

Trusted health counselors encourage healthier living through customized wellness plans, educational resources, and supportive coaching that inspires positive personal transformation.

Not everyone who comes here comes with the intent of seeking services for mental or behavioral health. I was not seeking medication nor counseling as I already have a FANTASTIC counselor. I was told I could possibly be… helped with housing. The moment they decided I did not qualify for housing placement they dropped off the radar completely. I was told verbally in office that my mental health was not severe enough. I never received any other feedback. Others were mailed denial letters. I got literally nothing, until... One of their employees approached me in the parking lot to tell me that despite what I was told, that's not what was put in writing (writing I never saw and I would like to know why because I feel that is falsifying my assessment and documentation). I asked why no one told me. Response? They aren't obligated to. I was asked multiple questions about the nature of my housing situation (mind you, I'm in the parking lot going to a different business) so I answered the questions. It was shared with me that this worker sat in a meeting where I was gossiped about by housing "professionals" and to boot, the gossip was defamatory. I was then told I had no future in Oakhurst with respect to housing for speaking my truth and I would be better off in Madera or Fresno. By the way, I have an active HUD complaint which is also being reviewed by the Civil Rights Department. I'm sure the affordable housing housing "professionals" DO have a lot to say about me. I stood up for myself and my family and they aren't used to that. I do not appreciate the lack of professional communication, being told I will never make it here, sharing gossip instead of resources, most of all I don't appreciate the lack of thoroughness and false hope given to my family. The department was premature in stating we would qualify and be helped. You have an obligation to people, regardless. I'm glad I'm not suicidal or homicidal and especially after what the worker told me. I'm glad other people are getting the help they need for their mental health. I'm relieved I'm not seeking or needing mental health services from here. My experience was frustrating and disappointing. I hope in the future you ask yourself, before sharing negative malarkey: 1. Is it necessary? 2. Is it helpful? 3. Is it kind? The feedback on my assessment was necessary and I didn't get that, not accurately. More than happy to tell me what "professionals" said about me but did you stop them and remind them that facts do not care about feelings? Or did you just listen and bring it to me? I see what's what and that's more than enough for me. Thanks for telling me, I could have just told you myself what they said because I already knew 👍🏼. On the positive side, the lady at the front desk was quite friendly and kind. The star is for her. For the record, my review is for those involved. Not every single person in the department. I'll probably get even more scowls from her now, but hey I don't stand a chance and I should just leave anyways, right? Lastly, if you don't want people knowing what you said and did it didn't do in regards to me... consider that. I'm done being mistreated.

Eveyone who works there is absolutely amazing. I’m not sure I could have gotten through the past two years without them.