Montgomery County – Silver Spring

Everyone was very helpful on polite

Great staff I appreciate there service . I was very pleased with the service in Onley MD community radiology there. Thanks to the staff who Works in that department.

I’m currently at this location decided to check the reviews because I got treated exactly like everyone is saying! The black lady at the entrance with the attitude is by far one of the worst person I’ve ever dealt with… at a reception! Rude, unprofessional and terrible overall!! Can’t even believe she still works there with all these reviews! I wish I could give 0 . Management also is fully aware of that and not doing anything!

Good attention 👏 th. Thank you 😊

All good

I wish I could give 0 stars. I don’t know who supervises the team at this location this morning, but the service is a complete disarray. There were six staff members standing around talking and laughing the entire time… while I waited to be seen along with about 16 other people. Despite having multiple staff present, everyone was being sent to a single window handled by one employee. That poor guy was clearly overwhelmed while the others did nothing to help. After waiting for quite a while with no progress, I had to leave without getting any help. To make matters worse, they told me to call a phone number on the form I was given — the same number I had already tried before coming in. Extremely frustrating experience and a complete waste of time.

the older black lady on the front is VERY dismissive and cuts you off while your trying to explain the situation. I'm have been getting the run around for over two months and still no solution, this is ridiculous you… guys are ridiculous. NO ONE answers any phone, no solution just lying to my face so I would leave them alone

I was there to submit documents window 3 girl @ time 10 am was very helpful and kind she refer me to officer she was very helpful and understanding Highly recommended silver spring office They serve that many people in… one hour which some offices serve in 8 hours Thank you

Staff is on another level of incompetence. They just don't care. They will knowingly give you bad info just to get you to leave. The older black lady at the front desk is by far the worst. She could not care less. She… is so dismissive. She cuts you off when you're trying to explain something, and then she doesn't even understand what you need because she cuts you off.

I wanted to share my experience because this woman was a life saver . I just would like to show my appreciation for Makida Solomon. As we all know their job is not easy and can be very demanding. I was in a tough… situation and very eager to figure out my situation . She was very nice understanding and oh so patient . Life can throw curve balls at us and make us over think over react in hardship . She reassured me and did not give one attitude . The woman who printed out my check as well those two definitely changed my thoughts about this place. Thanks so much ladies much love ❤️

Why put the phone number there if it doesn't work? 😡😡😡😡😡😡😡😡😡

Although sometimes busy especially with the new purple-line construction in part of the heart of downtown Silver Spring. Living around here has not been as challenging as one would expect . It maybe a little hectic to… people traveling through. Expect to have to find out how to navigate. Once you reach your destination and finally parked. Whatever the visit is for from there should be a pleasant one.

I’d give them a 0 if I can somehow they changed the system up so when you apply they assign you to a caseworker in SILVER SPRING mind you I live in Germantown with no car. I got assigned to Ms makida and she been… working my case since October I’ve call the 311, like I’ve talked to Ms Polen that ccs makida and that the only time she’ll call me back sometimes. I’ve called and requested to speak to makida Solomon supervisor again Ms Polen got back to me promptly with the supervisor info. The SUPERVISOR NEVER GOT BACK TO ME, I’ve called a manager left a message never got back to me. I’m filing a complaint with the head or president of social workers because this is ridiculous I have call logs, list of email with correspondence and still nothing, the judge has granted eviction and I might possibly get evicted . They do not care. I’m filing a complaint. Silver spring is theeeee worst social service center ever. I’ve been to nice and I’m not being nice anymore

Review of DHHS Office Visit – February 20, 2025 On Thursday, February 20, 2025, I visited the DHHS office seeking assistance. After signing in and waiting for my number to be called, I proceeded to approach the window… when my name was announced. However, there were no lights indicating the window I was meant to approach, which led to confusion. Despite hearing a man's voice call my name, I found that another person was already being assisted at the window. Out of curiosity, I politely asked the staff member if my name had indeed been called, and he confirmed that it had. He explained that the person he had previously helped had returned to the window, and instructed me to wait for the next available moment. In my opinion, this situation could have been avoided with a more structured process. When a customer’s name is called, they should be the next to be assisted, with no exceptions. If someone has already been called, others should wait their turn until the current customer is fully assisted. Additionally, having clear signage or a system to direct customers to the correct window could eliminate confusion and improve the overall experience. During this visit, I also interacted with Ms. Shannon Lloyd, a staff member who has been with the DHHS office for over 10 years. Unfortunately, her behavior was shockingly unprofessional. She accused me of being on my phone when I was called, which was completely false. Then, in a tone that could only be described as dismissive, she told me there were other people waiting for her assistance and that she wouldn’t be helping anyone. To top it off, she remarked, "It’s 2025, have a little grace," as if my request for assistance was out of line. Frankly, if Ms. Lloyd cannot grasp the basics of customer service and professionalism after 10 years on the job, perhaps it’s time for her to reconsider her career. A role that doesn’t require basic respect and courtesy for others might be more suited to her talents. To improve service, I suggest that all staff undergo additional training on maintaining professionalism and handling customer interactions with respect, even during busy periods. While it is understandable that the workplace can become hectic, it is crucial that employees maintain their composure and professionalism at all times. Clear processes and better communication can significantly enhance the customer experience and ensure smoother operations. Resolution: To better serve customers and create a more structured environment, I recommend the implementation of the following guidelines: Clear Signage and Kiosk Instructions: Post signs around the office space indicating the process for signing in, waiting for your name to be called, and approaching the correct window. Customer Flow Guidelines: Sign in at the kiosk and wait for your name to be called before approaching the window. Once your name is called, you will be assisted promptly. Please listen carefully to avoid missing your place in line. If you miss your place in line after your name has been called, you will need to wait until the current customer has been fully assisted before you can approach the window. Suppose you have already been helped and need to approach the window again. In that case, you must wait until the current customer at the window (or the customer whose name has been called and is approaching the window) has been assisted before returning to ask questions, submit paperwork, or finish your interaction. These changes would help streamline the process and reduce confusion, improving the overall customer experience. Additionally, staff members should receive ongoing training to ensure that professionalism and courtesy are consistently upheld, no matter how busy the office may become. We appreciate your efforts to improve and look forward to a smoother, more efficient experience in the future. Thank you for your attention to this matter.

I would give 0 stars if I could, this is the worse place to get public assistance. I went there in December 2nd to ask questions about my food supplement program (snap), was told by a Spanish speaking female ( older… women) on window number 2 that someone would contact me and gave me a case #, waited and waited no one called. Went in today 2/14/2025 12 noon and was told by the same female that paper work was sent to me 2 times and case was closed. As far I can remember I was never told paper work was going to be sent, they don’t care about anyone no matter the situation we are going through. They feel like they have the authority to do whatever they want and respond like people asking for assistance are less than they are. Well karma is real. Why doesn’t any listen to all this google reviews. Someone should do something. Why doesn’t their upper superiors solve this issue. Hope the government gets to read this review.

This number is disconnected

I keep getting letters saying my benefits will be cute off for documents I’ve already turned in before the deadline.

One particular city in Montgomery county has direct cash assistance for its residents, not sure why Silver spring does not do the same. It would be greatly appreciated.

I went today to get help with my rent and I have a yellow paper took day off from work to get assistance this woman having to be Spanish was rude claim she call me I’m pretty sure I didn’t hear my name or see my name be… ready to assist until I get text that they are ready for me but anyway I show them my court papers I ask them I had help before but I’m still struggling she ask me a personal question that I don’t think it relevant to ask all she have to said that we only help you once not twice I told her fine give me my paperwork back thank for no help with your bad attitude

EFREM ABADI is disgusting rude has terrible customer service skills. He also hung up the phone on me didn’t want to help me with my application. If you look at all the reviews that people have put at this location they… are 100% correct go to this location if you either want to cry or pull out your hair, they will not help you with nothing. He’s very racist towards Hispanic people if you were a person with color or a minority do not come to this location. He lacks sympathy. Whoever gave this man this job position needs to be terminated as well. He talks over people he has no respect. I hope someone reads this review and takes charge and remove him from this location. I hope you also reads this with you and thinks about the consequences and how to not talk to people. Thanks for nothing EFRAN ABADI !!! You are a terrible person. How do you sleep at night knowing that you treat clients terrible Shame on you! God doesn’t like ugly