New LIFE House – Rochester

I am so disappointed with my experience. My therapist Jocelyn almost never came out to get me in the waiting room on time for my therapy appointment. She was always 5 or 10 minutes late. On more that one occasion she… was more than 15 mins late to come and get me. My last time there waiting for her I was kept waiting in the waiting room for 30 mins and the office was closing shortly. I felt like my appointments didn't matter to her and I never even got an apology. Go somewhere else because here they don't value your time and make you feel like your appointment doesn't matter. I am still waiting on an apology. Yasmin the substance abuse counselor is fantastic though he shows he cares.

If I could give no stars I would, they claim to have all these services for the youth community residence but they don’t, the turn over is crazy, the lack of compassion and communication is disgusting as well as the… lack of qualified staff and leadership, and they have bedbugs that they just keep taking from one location to the next office of mental health should probably shut them down

We had a great experience with the school. Staff seemed to genuinely care and were supportive straight through. Staff worked with my child and some went way out of their way to make sure he was successful. Offered great… support for parents. There was a high turnover rate in some positions, and that was hard at times, but my experience was that once the new staff was brought up to date, we didn't have any issues. We did not have any issues continuing with supports outside the school.

I absolutely love the Villa of Hope!!! I had switched from FLACRA’s outpatient program (WHICH I HATED!!!) to the Villa of Hope’s outpatient program, at the hardest time of my life. I literally can’t say enough good… things about the program, the staff and the way that everyone was so accepting and willing to help. The only downfall I can say, is I have had a little trouble recently with getting my prescriptions on time when I am supposed to have them refilled by but other than that, I don’t have a bad word to say about them. I would highly recommend to anyone that is struggling with a mental illness or addiction. The Villa of Hope saved my life.

Amazing school

My school lmao

Went to Helio about 5 times before this place, and VILLA OF HOPE IS ABOUT TEN TIMES BETTER THAN HELIO. This place actually cares I actually stayed sober after leaving this place Great staff, great snacks, great beds,… nurses & techs are wonderful. Really love everything about this place. I’m glad I came here.

Rachael pitnell and Joan Gordon have both broken consent forms, talked trash about me to my family when one was my NP the other my CM. Upon confronting then with the information I found out the CM Joan Gordon called the… police on me and had them sent to my house. I showed them all the evidence and her lying and they suggested I call oasis and file a lawsuit for violation of HIPAA. They have also ruined my healthcare with my PCP by lying and telling them my psychotherapy notes which is in violation. I will not let this one slide. I was wondering for a year why my PCP all of a sudden were treating me a certain way it's because of these two. Ever since Kim Sadwick left the location 1099, jay st, the place went downhill really fast.

I've never encountered such a useless, pretend organization. Similar to a bunch of coworkers walking around occasionally touching things when someone is looking and pretending they're working. I went through 3 case… workers that acted like I asked the world of them to assist me with finding resources and help my kids out of a bad situation and they literally did not a single thing but say "that must be hard" while they sat by with evidence that my kids were in danger. Biggest, worthless use of 8 months of a bad part of me and my kids life and they were supposed to help and did not a single bit, with over 30 asks for help. Did not help any single one of those times with things we needed. What DOES this place actually do? 2 stars instead of 1 only because the one worker was sweet. Very young and not knowledgeable enough to have kids depending on her though.

If it weren’t for the Lifehouse who knows how my life would have ended up. I’m 25 years old now and went in when I was 18, my life got drastically better after learning coping mechanisms. The counselors there at the… time were amazing as well. Left a life long impression

Services are terrible an a waste of time staff is very careless an if you join there programs prepare to wait months for results

school is great, helped me a ton, on campus placement not so much. but school, and Jay Street therapy is definitely what's saving the villa. great programs.

Wish I look at these reviews before and Wish I can give 0 stars. Do not send your children here. My experience was bad. Overall not a good place for any children. I’m happy I got my child away from there.

My kid is at tuckahoe Road and been there over 2 years and no one hasn't yet return my call I spoke to Kelly willmot but no answer been 3 weeks

I DON'T RECOMMEND THIS PLACE TO NOBODY!!!!!

This place sucks. I was a resident 2 times here, I ran away and went on the run. The staff don’t care and are disrespectful and that is prolly why they always get injured. If your looking to keep your kid out of trouble… here wouldn’t be it, this place is a joke and sets your kids up for failure expecially if they know the area.

I placed my application for rental assistance back in October of this year. I was in contact with the head of that department, Mr Levar Sanders. Once my application was submitted, I was no longer able to make contact. I… reached out via email as well as phone, yet recieved no response. It has been 2 months and still no response. I left direct voicemails and messages with other staff, yet I still haven't recieved a response. I reached out to another agency for rental assistance and they said they would reach out to Levar Sanders concerning my application seeing how they had a Zoom meeting scheduled with him 5 minutes later. It's been over a week and STILL no response. I noticed that the Villa of Hope was only ranked 2.7 out of 5 on Google. With the experience I had with your company, I am not surprised of such a poor rating. I came with an urgent need and made immediate contact, only to be blatantly ignored soon as my application was submitted. I would rather had been denied than to be openly ignored while constantly reaching out for help. There is NO hope in this "Villa". I have nothing but an ill experience to share about this company. Yes, I am very upset. My family was in desperate need when I reached out. Yet we were ignored like junk mail. My problem has not been resolved and is worse now. Thank you for your false hope!

This is the worst place ever to have your child at. They allow things to happen to your child that should have never happened and then protect the kid that abused mine. This place needs to be shut down and investigated.… They allow other kids to take things from people and never replace it. They went through soooo many staff people it's totally outrageous. I tried posting on their Facebook page and they blocked me. I caked the cops but nothing was done because my child was to afraid to talk about what happened. Please everyone read the reviews because this place should be shut down. I wish I could do no stars for this place of hell.

This organization is the worst place to send a family member to. Councilors and therapist lie and make things up. They mentally abuse their patients. They lie and fail to communicate with family members. They struggle… to keep staff help because how the councilors and therapist treat patients. Don't send your family member here. This place actually deserves 0 stars. This organization should also be investigated!

This is a terrible place. I fear for my son’s safety, mental and physical well-being, being in there. They don’t treat it like a treatment, they treat it like a prison. The staff lies and get away with it. I strongly,… STRONGLY urge any parent considering placing their child there to look elsewhere for help! It is an absolute mockery calling this place a “Villa of Hope”! 😢😠😔 If I could give the Villa of Hope zero stars and get this review posted I would- that’s the only reason I even gave it one star.👎

It is never an easy decision for a parent to place their child into a residential placement. We adopted him when he was 5 years old and did everything possible, along with multiple agencies and services to help support… him. After all the attempts, there were not any other options at that point. We found him a placement and was told that he would be coming home each weekend, after the first weekend, we had a conversation with the counselor about our concerns about weekend visits and was told that his behaviors were our fault! We continued to try weekends till we had the police at the house, at that point, he was taken back to the house. The counselor called us the next day telling us we had to come back and pick him up. When we said no, she threatened to call CPS on us but he was already 18. After that, we had a very heated Zoom meeting involving Villa of Hope staff, OMH, DSS, and the school. The issue was that there were not any rules or routines at the group home, he was up all night, not showering or brushing his teeth and using their internet inappropriately. We were told multiple times that the hot spot was turned off during non-school work hours but that was a lie, as we were getting phone calls from the school principal at 9 at night, that our son was using his school Chromebook inappropriately. It took them over two and a half months before we ever had a family counseling session or a family advocate. The house was not and still not working on any interpersonal skills or supporting our family. They kept informing our son that he just needed to sign off that they would not have to tell us anything that was going on. We continued to fight for our son, as staff would not respond to emails or our concerns. When school started in September, it got even worse! He was failing all his classes and was being suspended due to unsafe behaviors due to the group home not supporting school. We set up another meeting with the house staff and some higher ups in the agency. The day of the meeting, they coerced him into signing the paper so that they would not have to deal with us. I am still not sure how they got a child, who isn’t functioning at an 18-year-old level, to sign off on something so important or talking to him about the ramifications of doing such a thing. They fed him the ideas that he was 18 and could do whatever he wanted to do. All the things that we were told they would work on with him, has never happened. There isn’t any more family counseling, they are driving a wedge between our son and our family. They are talking bad about us; they tell him they do not want him speaking to us or visiting with us. The agency is upset because we have been advocating for our son and causing them issues, due to them not doing their jobs or giving our son the support to become a part of society. The agency is failing our son and our family. When we did voice concerns, higher ups in the agency said that was a voluntary program and we could pull him out, instead of doing their jobs! Besides my own son, I am concerned about all the other children in their care. They are teaching them how to live off the system and teaching them any life skills that they should be, how to get along with others, hygiene, money management skills, job training, or housing. It is also disgusting that the OMH is not doing anything either to support these kids, they just turned a blind eye as well. Our son is a lot worse now since he was placed in this group home. I also hear horror stories, that if they have not found a placement for them by the age of nineteen, they dump them off at the homeless shelter in Rochester. The sad part is that he will be in their care about a year but the amount of damage they have caused and the family issues, will take years to fix and rebuild the family connection with our son! Please, I beg you, please do not ever use this agency for your child or do not donate to them!! Both the Villa of Hope and OMH is failing our kids!

I hated it there at first but by the time I left I was sad I left now that I am not there I wish I was still there

This is not a good place for substance abuse treatment. I feel empathy for any family that has to go through this program. Thankfully I am educated & resourceful enough to call OASAS & request an advocate. My child… transferred to this facility from another facility that has closed the doors to adolescents. My child was doing phenomenal at the last facility & the services provided were more professional & beneficial. At Villa of Hope, be prepared to have prior arrangements tossed out the window & being laughed at when following up with the therapist. Be prepared to worry about your child because there’s no one to talk to about feelings without the fear of repercussions. Also be ready for your child’s support from a previous facility to be denied. Although being objective is key to the delivery of services, rapport with the client and family are very important components to treatment. This will not be found at Villa of Hope. Hopefully enough families will report unethical behavior to OASAS and the state of New York so a thorough investigation will be completed & change will finally come. Until then, I’ll continue to pray for clients & their families.