PsychMed Matrix - Adelaide

I was very disappointed with their service. The female receptionist was not very professional, and her attitude was quite rude, which made the experience very unpleasant.

I’ve been trying for over a month to book a psychological assessment with Psych Med. Not a single clear answer. Emails ignored. No appointment. No timeline. Nothing. This isn’t just disorganised — it’s reckless. They… deal with vulnerable people in high-stakes family court matters where delays actually have consequences. In my case, their complete lack of response has directly impacted my Legal Aid situation. If you’re offering a service in this space, basic communication isn’t optional. Ignoring people who are relying on you isn’t just poor service — it’s unacceptable.

Was great efficient and fast with my anxiety diagnosis

The admin are lovely and my psychologist Natasha is awesome! I'm so happy to be getting therapy here 🥰💓 I can't wait for my next session yippee!! update: i'm so happy with my therapy. i leave my sessions feeling hopeful… and understood, and it feels like things will be okay. i can't ever thank natasha enough 🥺 i appreciate the understanding, compassion and care she puts into my sessions and my healing 😊

I saw Dr. Jacques Metzer some time ago, and my experience was absolutely shocking. From the outset, I found his manner to be dismissive and frankly rude. Rather than giving me the space to speak about my issues with… severe depression and anxiety, he dominated the session by talking almost the entire time. When I did try to explain what I was going through, he would react as if I said something stupid, and didn’t care at all. There was no sense of empathy or genuine interest in understanding my perspective. What was even more troubling was his tendency to make quick assumptions about me with very little information. Some of these assumptions were not only straight up wrong, but almost felt offensive - laving me feeling misunderstood and even more isolated. When I attempted to clarify or explain my point of view. The entire session felt like a waste of time and left me feeling extremely angry and upset than before I walked in. The experience was so negative that I don’t ever want to see a psychologist again in my life. It is baffling that he can talk to someone with mental health issues with such attitude. All I wanted to do during the session was storm out.

PsychMed Adelaide are very professional and caring. Their counselling sessions are very beneficial. Highly recommended.

Very happy with this service 👍I honestly thought it was going to be difficult to talk with Jason regarding my issues, I was wrong,The compassion and understanding I received was second to none! The reception team are… amazing too 👏

I would recommend this organisation to anyone going through any mental health issues as i had an extremely positive outcome after only a few one hour sessions and found every member of staff eager to help in any… possible way. My housemate urged me to thank my doctor saying my attitude and manners improved greatly after the weekly appointments.

They said that they'd taken time to match me with an appropriate psychologist but I soon realised that it was just whoever was free. I'm almost 30 and not autistic. They paired me with someone that specialises with… autistic children. The room stank as it was used for children. As an adult I didn't really want to be doing psychology appointments in a room full of children's toys, mess and bad smells. We changed rooms but this took 20 minutes that I would not get back and still had to pay for. She spent a lot of the session asking questions that I could've filled out in a form before coming to the appointment. She ignored me when I said I didn't want to talk about certain subjects even when she had just said previously that I can choose to not talk about anything that I don't want to. When I was visibly uncomfortable she made an unfunny joke about calling the police. I could also outwardly tell that she found me annoying. She told me that I need to get diagnosed for autism in the first session. I found this intense and confronting, especially when this is not what I went there for. I wanted to cry quite a bit for a few days after this. It cost me ~$90 out of pocket. I don't completely blame her, a friend said that the conditions at psych med are very horrible to work at. I would not recommend psych med.

Be careful using this service. The psychologist I met didnt care and actually gas lighted me. Very dangerous service that does more damage and simply does not care.

If you are having ANY mental health issues, this company will increase your problems with ADMIN incompetence

Very friendly and helpful staff.

Friendly staff and helpful sycoligest to keep me a good head space and work together through my problems.

because im not backed by the ndis they cant help which really drives home the point that autistic people like myself are just a money maker to these people....

Almost impossible to get through the receptionists . Poor customer service

The matrix program changed my life I’m a different person now then what I was when I started thanks to the help from psychmed

Won't help you organise appointments except through calls which is hard for someone with my disability. I've never had an issue with getting help with making arrangements with any other place before but this place will… rather just abandon you completely instead of organising an appointment through an email address when I had already had an appointment there before so they know I'm a real person along with my concerns and difficulties.

I definitely recommend seeing Carol Black.

Great staff and friendly environment. Everyone is welcoming and ready to help in any way you need. Great support and help for everything that is going on. 100% recommend people to check them out and just ask for help. I… know it's the hardest thing to do but just reach out and ask for help. They will help you find the best person for you.

Stunningly indifferent to needs.Called to rearrange an appointment I'd been waiting 6 months for. Receptionist obviously didn't care..Only offered to cancel appt. then maybe wait another 6 months. I'm already booked… with psych, they can't reappoint? Obviously only interested in profit. Do not use!

Nice personal friendly approach to clients and some useful courses are offerered in everyday coping in life/work online or in person. I learnt different approaches to issues I had struggled with but had no idea of a way… around previously. I moved on from being 'stuck' in a bad place mentally. I can thoroughly recommend Psychmed for managing modern day stress, anxiety and other psychological issues. John

My son is supposed to be seeing a psycholgist at the Giles Plains one but they keep cancelling on him. He has been going through a bad time lately. I rang them up to let them know he needs to talk, and he was booked in… that week. They cancelled again! The secretary said shed make a note on his file. Seems like they don't care.

Over the weekend I attended psych med graduation at Torrensville.. I listened to what they had to say Nat Cook and Quentin and I found it to be about themselves and not the people who graduated! IT seems like that they… are a very clicky group, not talking to the graduates but rather a get together for their own benefits.. It also seemed like that they have all the answers great speaches very poor in the practical.. All about their founding rather than people suffering from mental health issues.. 2 per cent on suicide prevention how poor is that.. could say more but it only falls on deaf ears..

I am surprised to find any negative feedback, i wonder if those bad experiences have more to do with the fax number being listed on google as a contact. I've been a client of Psychmed for around ten years now, actually… watched it grow from tiny three office building on Hutt st to the Nth Tce offices. I've had three therapists here, one moved into his own private business, one didnt work out and the other I've been seeing for 4 years now. They bulk bill, take mental health plans and medicare subsidies, offer group therapy, i've participated in a free group here!! Changed my life, gave my life back to me when trauma and abuse had tried to take my happiness and value in life away. I commend, thank and recommend PsychMed, especially to any pensioner or financially limited people.