Solano County Mental Health – Vacaville

Best staff

Very polite & helpful & fast

I had a good expierence, everyone was very helpful and hard working and willing to help me with my needs. I highly recommend this health and human service agency to anyone in newd they are very thorough and kind… Post.Scriptum. Verum and id like to thank Lisa for her help and dedication aswell as the staff ♾️❤️‍🔥🌪🫂🪽✨️....

Wait times are almost always pretty quick, especially when compared to other offices in the surrounding area ! Even when I lived in Fairfield, I would rather drive to Vacaville to go to this one than go to the Fairfield… one. If it's within reason and makes sense to you, I would recommend anyone in Fairfield or Suisun do the same. Also, the ladies here are always super friendly, helpful and understanding. I've never had a negative experience at this location, and I can't say the same for any other one- not just in this county but in any county !! (Now if only DMV could be more like that.... 😅)

The secretary(white lady windows 2) for the clinic she's rude and unprofessional

It's a waste of time calling anytime after 8am. I been on HOLD more then 30 minutes!!! So after 45 minutes they finally answered and just plan RUDE!!!

Less than a couple hours out of my day is worth the benefits the state has to offer

HORRIBLE DOCTORS AND SERVICE, HORRIBLE DENTIST DEPARTMENT. WHEN I SAY HORRIBLE I MEAN THE WORST!!!!

Did your provider change and you didn't know you were meant to go to a different hospital for treatment? Don't worry the receptionist will let you know in the most condescending way possible. Not only will they make a… snide remark implying that you are faking being sick, they'll help you in the best way they know how, by telling you to read the paper they printed out with no explination of terminology. After reading the address, I asked where the correct hospital was, to which the condescending old lady said, "It's on the paper." Thanks, that really helped me figure out how close it is, and not at all an annoying reiteration of the useless information you gave me. I'm glad I was able to waste my time here, and not at home resting.

The customer service is very rude and treat certain people by race better than others I very disappointed in this service of people they hire

The Dentis office is a waste of your time and money I call for an emergency root canal so I make an emergency appointment to tell me yes I need a new root canal.(not shit I really new that ) I already knew that, bc my… tooth is broken and they told me I had to reschedule other appointment to do a check up and another appointment to do the root canal. What in hell is that why I need to make so much appointments in this clinic to do a services . And now I wondering if I’m the only one that is happened in this clinic and how much money they’ve been charging my insurance for all this not sense visit . This place should do better and fix this problem .vacaville location 👎🏼

The back staff (Caucasian Woman with blonde hair) needs to be trained on ethics!!! The doctor tells parent one thing, then this lady walks me and my child in front of other patients and loudly speaks about daughter’s… sensitive health information!!!! And it wasn’t even what the doctor had just said 🙄 totally outrageous

I live in Fairfield, but prefer to go to the Vacaville department. Vacaville's for sure may need new upholstery. However the customer service response in person in Vacaville is way better then Fairfield. There is hardly… people in their waiting lobby. They take care of walk ins in a timely manner. The times Ive been here, as soon as I get my ticket Im quickly called up...good work to all the front staff here! They are fast, patient and very helpful! I was just there today..and I wished I would have gotten the name of who assisted us...she was awesome!

I had a very good experience thankful for there help

They shut me off probably with an error.one will never know,because they can’t even keep the phone lines working.

Long wait

This rating is for those staff answering calls. I can’t speak for everyone but every time I call this clinic I always end up speaking to staff who is rude, impatient and talks like they are so entitled. They never let… you finish what you’re trying to say and always seems to rush you to end the call right away. The providers are excellent but the support staff specially those answering phone calls clearly need a lot of training for a better customer service.