Pivotal – Centreville

Amanda Kindig is Awesome I really like her

I just don't feel comfortable there I just don't like the energy also I feel as though my information is confidential where I go now where is at pivotal I did not feel safe it's nothing personal against anybody in… particular it's just an feeling I got.

It's the 7th of May & I did my first intake 7 days ago, I don't meet with a therapist until the 29th. So I'm going to find another place perhaps covered bridge for mental health treatment. Pivotal is really pushing the… IOP/drug treatment on me and I did IOP in 2020 I need to address the root which is my mental health not symptoms which is substance use/marijuana. I understand they have grant money that is specific on how it is distributed but I am not a good candidate for IOP I need to see a doctor a mental health professional.

Anyone that works here should be ashamed of themselves. These are terrible people who don't care, push damaging pharmaceutical drugs to no end. Do not go here it's really bad. They think you're making everything up.… They don't do their jobs, won't answer phones or emails.

Helped me get back on my feet when I was at my worst. When the medication didn't work, they didn't force it and found other ways to help me without medication.

This has been a waste of time dealing with the lack of professionals at the Centerville location. I work at a job I don't get paid sick time. If I don't work,I don't get paid. I have told the people who I have spoken to… at Centerville this! I asked my wife to call let the person I dealt with how she had no interest to help me. I gave testing documents that were never looked at. Michelle customer service was very rude to my wife. My wife asks me want to get a second opinion, which I left a message for Michelle in 2024 she says I didn't. Now they want to charge me moore money for the second opinion. My deductible started over in 2025. She argue with my wife " it's a training issue" my wife held her accountable for her lack of professionalism & interest in helping me. My wife has heard me say the person wasn't engaged, told me a different story I come back and says I don't know why your here I don't need to see you back. She told me she was waiting for documents from my PCP so she could adjust my medicine. My wife left a message for Skyler never called her back. When my wife told her no one ever cared about helping me. In our generation of working this would be unacceptable. She raised her voice & said my age has nothing to do with it. Michelle is so far removed from reality she thinks wasting my time and money is acceptable and I should come back again. That my wife doesn't have a right to say I don't want to pay more money. My wife has heard me say These people can't do the job they are hired to do. Are not the people for me. I was willing to get a second opinion not paying for the 4th time for no service. Typing on a computer and not even engaging with me. I sign papers for my wife to call. This Michelle person won't take what she says. This is a waste of time. United States has the most expensive health care and worst performaning. Pivotal NP& Michelle in customer service is a great example of that!

Beware all who enter here. When you need help the most you will be toyed with. Its your well-being versus what's easiest for them.

I hit rock bottom. It's not easy asking for help and then sticking with it. I had wonderful help, the right meds, and I have overcome my addiction and issues thanks to these people. I will be forever greatful

Always a bad experience speaking with the lead receptionist.

I would be so much worse off but the ACT TEAM has been bringing me meds every other day to prevent another suicide attempt and with their help I have hope of not being homeless and although I am extremely depressed… because of my situation, the meds are really helping my schizophrenic symptoms. I'm still many layers beneath depression due to the reality I woke up to but the Act adventures and getting out with people makes me feel human again.and I am looking forward to trying clubhouse

Definitely get help if you need help, but if you have the option to receive said help from somewhere else, I would highly recommend going there instead of here. I won't go into too much detail but I have tried… explaining (SEVERAL TIMES) to my psychiatrist here that I feel I would be better off without medication and he has not listened. Each time, he insists that I stay on the medication and/or makes an excuse as to why I should continue taking the meds. To be quite honest, going here has harmed me more than it has helped as I am now losing faith in mental health professionals entirely and constantly feel that I have to protect myself against being taken to court for simply advocating for myself. Like I mentioned previously, if you can receive psychiatry/therapy elsewhere, please do so. If CMH is your only option, like it is for many of us, try to keep a written record of any med changes and anything that bothers you about your appointments in case you do end up having to go to court. Whether you choose to go here or not, I believe you will push through. You are capable of overcoming this obstacle!

I went there looking for help about feeling hopeless in life and feeling worthless and like I don't matter to anyone. My entire life my mother has turned everyone against me with lies so no one will listen to me because… in her own words she doesn't want to let me go. She had me Forcibly admitted into the mental ward 10 years ago With a bunch of lives where the doctor refused to listen to me at all because in his words I was the patient and didn't know what was best the only listen to my mother who later admitted to the court ordered counselor That she lied to have me admitted because I challenge her too much when I'm happy I'm getting out on my own and she didn't want to let go. This red flag that I have on me because of that prevents me from getting a hazmatendorsement for my CD l and I can no longer go to port Harbor's mines leave the country or go to any secure facility which seriously Hinders me in my job. Even during the hearing the judge wouldn't let me speak to defend myself at all and give my side of the story. I want to prove it all to try to get help to get that flag removed So that I could have hoped for my future. There's psychiatrist when I tried to tell him what was going on refuse to listen to me and flat out told me That he didn't want to hear what I had to say All he wanted to know was what I was diagnosed with when my mom had me forcibly admitted by the doctor who refused to listen to me. Even when I told him that I was afraid for my life because my mom would get her husband to threaten my wife and try to kill me to help her keep me too stressed out and unhappy he still insisted on putting me on a medication that would make it impossible for my mother to bring me down so he completely ignored my fears. You didn't even want to consider that you might be putting my wife and jeopardy. You left me with less hope than I had when I went in and he made me feel more worthless and meaningless than I ever have before in my life. He also kept saying that it would help with my appetite if I took the medication. I'm suffering from a subtle geo cancer. I get all my nutrients through a freedom tube. I was Hooked up to my feeding tube while I was talking to him. I explained to him that my tube goes into my bowels and not my stomach so because of that I never get hungry no matter how malnourished I am or how much I need nourishment. It took me telling him 4 times About That before he decided to stop suggesting taking the medication to help with my appetite. These people that work They're don't care about their patients at all if you care about your mental health I highly suggest you stay the hell away from this place.

Dr Desai Is My Psychiatrist At CMH Over In Centreville I Feel Like He Listens To Me When I Tell Him What’s On My Mind

Shut this place down. You both know what you did.

I'm diagnosed schizoaffective before receiving "treatment" and after by 2 separate psychiatrists. During my treatment I was misdiagnosed with anxiety and all of my symptoms were dismissed. Horrible experience. Saw Dr.… Singh.

So where to begin…was referred to this organization after an acute psychiatric hospitalization for my son, as they set these appointments prior to his discharge, typical of an inpatient stay to ensure follow up after… release. 2 appointments set 1 with a therapist and 1 for a doctor to manage meds. Arrived to what should have been a therapy session and in fact was an “assessment” where it felt more like intake to a community corrections program then mental health treatment. Weird right because I’m looking for therapist not a case manager but hey what do I know, then we talk to a 2nd person who does the assessment then states another appointment will need to happen prior to an actual therapist session for a treatment plan. I arrived to the second appointment for the “treatment plan”, person apologized for getting us late due to finishing a different treatment plan, takes us to her office, informing us that in the 2 weeks since our last appointment hasn’t had time to read my child’s assessment and it was going to be a lot of her reading copying and pasting, and proceeds to ask the same questions person #2 from first appointment asked. Then proceeded to rudely contradict my response so I questioned the point of the appointment since questions have already been asked and answered at previous appointment and that appointments were already scheduled. I was excused from the room by this person (which I declined) so my son could answer comfortably and continued to watch her pull out a treatment plan textbook to complete said treatment plan. After 20 minutes of watching her skim her textbook and type her answers from the book, we were given another appointment and sent on our way. After leaving I called to clarify that the next scheduled appointment was with an actual therapist since it’s been a month and still no therapy for my child and guess what this lady is the therapist! I am dumbfounded. Not once did she introduce herself as a therapist, was completely unprofessional and unprepared for our appointment. If you can’t write a treatment plan without a textbook ya probably shouldn’t be providing treatment to patients. So if you want to want to sit and watch people type on a computer bill the state for your time and not receive REAL help this is the place for you! Just be warned paperwork is tremendous and the typed answers will suit their agenda for state funding and you may or may not be seen by a trained professional capable of treatment.

Horrible experience. Do everything you can to avoid this service. Seek help elsewhere. They lie and manipulate to get what they want. I hold a Bachelor of Social Work and I would never work for or encourage anyone to… seek services here. They will tear your family apart and feel no remorse for doing so. Its sickening.

I can easily say this place is amazing. I've been going to them for the past couple years. They're very caring. The staff is so nice and helpful. Always recommending this place to those who need help.

Government based