Northeastern Center Inc – Lagrange

The people are compassionate and professional! All of them, the front desk, social workers, counselors, and the doctors.

I came in to have my daughter evaluated for Inpatient or Intensive Outpatient due to dangerous drug usage. A white female employee with long dark hair and glasses met with us and told me they didn't take anyone under 18… for Inpatient and to take my daughter to Parkview ER just down the road and request they have her evaluated for drug rehabilitation. She described the setting that my daughter would be in for the Parkview Inpatient program. Also, she added that if I didn't take my daughter to the ER and have her evaluated, she would call DCS and report me. We went to the ER, they admitted my daughter, and we spent roughly an hour there only to be put on a Zoom call with the inpatient facility and asked two questions: 1.) Are you suicidal? My daughter answered no 2.) What are you looking for? I responded with drug rehabilitation. Then the woman stated they don't do drug rehabilitation. We returned to Northeastern, and the same female employee took us back into her mess of an office. I told her that they didn't offer drug rehabilitation, and I wasn't sure why we just went there. She responded with, “Because that was my recommendation.” She then informed us that my daughter didn't qualify for outpatient services as she was already seeing a therapist. I then asked her if we were done here, and she proceeded to escort us back to the front entry area rudely. I can't state how 100% unequivocally useless this place was.

They don't even pretend to care about you they only care about getting as much money out of you as possible

The lady at the front desk is one of the rudest people you'll meet. The counselor I met with wanted to end our session after a half hour cause I couldn't think of anything else to talk about and then when I requested a… different counselor they said ok and made me appointment just to call me the next week to tell me they don't want to transfer cause I only seen the counselor once.

I was going to be a new patient and my appt was a month out, made the appt and later called to move the date and time, because of conflicting appt times with another dr. she reassured me I would get in sooner than a… month because of cancellations, and confirmed while we were talking on my new appt date. A month later I come in and they said no I’m not being seen this day and said I was scheduled for what the initial appt date was. So I said I can’t make that I date I had rescheduled it because of another dr appt, I asked for the next soonest appt, she said it’s 1 month out. Don’t go here, the people don’t know how to save reschedule appts, I wouldn’t trust them with anything else.

I am consistently ignored when I make phone calls. This is the most disorganized mental health organization I have ever been to. Hannah is great and I am very happy with her services but the rest of the organization… doesn't do their jobs and I am very dissatisfied and I wouldn't recommend them to a dog with depression. Their staff members do not communicate with each other about what is going on in their patients cases and when an emergency comes up in their patients lives they do not react as if it is an emergency and they often react coldly. I highly recommend Oaklawn in Goshen. Best mental health facility I've ever been to.

This is a great facility with doctors who are good at their jobs. But my councilor Susan has Scheduled three appointments with me and had not only didn't show up for any of the appointments but also didn't call to… inform me that she wasn't going to come and why. Susan is unprofessional and needs to take her job more seriously I am highly offended and I don't appreciate how she is handling her job. Overall it is still a good facility but I highly don't recommend having Susan as a councilor.

I’m still going here and attending therapy. They helped me when I was in a dark place and I have received the best care here by far.

If I could give 0 stars they would be getting that. This place is the most unprofessional place I have ever dealt with in my entire life. So far throughout my treatment plan they have 1) Given me the wrong date to come… in and I had to drive a total of 40 minutes on terrible roads after a snow storm for nothing 2) Cancelled group therapy but DIDN’T call to notify me so I drove 40 minutes AGAIN for no reason 3) I’m told one thing here but it’s always another with these people 4) I waited 40 minutes in the lobby today waiting for have a meeting, the person I was meeting with did not even know I was supposed to see him today 5) I was supposed to be in a group and attend 5 sessions. What should have taken 5 weeks has taken 9 due to so many cancellations I would not recommend this place at all.They do not keep their records up to date, they are not organized and they are so far from unprofessional they it’s almost funny.

North Eastern Center, Lagrange. The most well rounded councilors I have ever met, Great team that puts the Client first. I would certainly recommend this for anybody that is aiming at a realistic goal, they will find… the right course of action to get you there.

I got the most help here. They are always friendly always there to help. Without there help i honestly dont know where i would be today.