Macomb County CMHC – Clinton Township

This agency is harmful to people who want to use the crisis line.. ive called many times specifically during overnight hours. The staff are so rude and literally have 0 empathy. I suggest if you're in a real crisis to… avoid this place at all costs.

This review is SOLELY for Cheryl who assisted me with getting my prescription sent to the pharmacy. Seems the physician needed a reminder. Thanks again , your hard work IS appreciated.

Whoever answers the phone for this place must need mental health services theirselves. They sound sound so depressed and not happy to be working or answering phones. No wonder why people can’t get help with their mental… health.

I recent contacted them as a friend referred me to them stating they helped with mental health issues. The person I spoke with I did all the talking. I basically went over all the issues I was having financially,… emotional & mentally. I'm on the edge of giving up. He was mostly silent the whole time. Once he said sometimes you just have vent. Then said after several moments of silence said "Maybe something will come up." Then he went quiet again. I was so irritated & upset at how uncaring he seemed to be I said sorry to waste your time & mine & hung up. This was not at all what needed.

Awful. Places like this is why we have a mental health crisis In the US. Create the problem sell the solution right? 😂 What a joke.

Staff at mental health Access North is terrible, expected me to know who I was seeing even though they did not and can not know the information until intake, the help at the front desk was very rude and the operator who… answered refused to give me his name to complain about them( I found out their names are crystal and Nick) apparently. They lack empathy and compassion and the social skills required to communicate with people that have special needs.

Terrible place. Especially Erica.

It's amazing how everyone is saying the same thing and there's no actually solution given except standard spined movement. How about you guys actually fired and hired some people with actually experiences that's… related, I recommend reporting them to the Health Authority so that way you can go outside Macomb for better services because you have rights that people will violate especially when services like this give consumers a bad taste of services, move on from them you will be better off.

The Recipient Rights training was good and very informative, & a little repetitious in a good way.

Not even the people in the chat know what they are doing. I was on their site, even on the correct page, yet they told me to contact someone in that specific department. I thought that was the point of the chat, was to… contact someone in said department.

This place is terrible. They say they're going to email you information about your appointments and they don't. You leave them a message and they say they will return your call in 24 hrs and it takes them 13 days to… return your call with a text message. They say they will call you with your appointment schedule later in the day and they don't. Carmen Tolla is the therapist working with my case and she never keeps her word, she is completely unreliable. She says one thing and always does another. This place is very unreliable. I do not recommend this place.

They made everything much worse.

I have been waiting on hold for over 2 hours. First person I spoke with very rude …

i got excellent care for a loved one. thank you

Do yourself a favor and don't waste your time. If you are a parent or have a loved one with mental health, dual diagnosis, or disability, know that your child can go die first and CMH wont care at all about it. ---… *Macomb County Comunity Mental Health (MCCMH) and ESPECIALLY *any* of their ""First Resource" locations (they have 4 of them on Macomb County) -- know that they will be sure to double and triple bill State Medicaid, Federal Medicare and anyone else they can to collect, they will PAD the bill for so-called 'case managers, care coordinators- and ANYONE they can bill for, that you dont wat or need, and they actually DON'T PROVIDE any actual therapy or care that your loved one or child needs at all. CMH Is about playing the money game, draining all state funding so THEY THEMSELVES can keep their own salaries and benefits. They write 'contracts' with neatly every provider in Macomb County to ENSURE their own revenue so even if you found a therapist or psychiatrist on your own with your own insurer, the majority CANNOT HELP YOU unless CMH 'gets paid'.. Going to their purported 'Macomv County Ombudsman' won't help either. The guy clearly has zero experience in mental health, and he will do everything he can to protect his own salary to keep his job. CMH Is a state funding scam and should be shut down. Michigan families DON'T need more patrolled administrators to sit on their arse having 'meetings about meetings'!!! They need ACTUAL THERAPISTS and PSYCHIATRIC BEDS for their kids in crisis. But CMH is a legalized extortion outfit that takes ALL FUNDING FOR THEMSELVES.

MCCMH will not allow my son's providers to use CPI safe hold to keep my son safe from serious injury but, MCCMH would allow his providers to use or recommend ECT. ECT works by inducing seizures and a common side effect… is brain cell damage At MCCMH the care for those who have the most severe issues is neglectful and dangerous.

Been on methadone for 9 years. I have detoxed from 78 mgs. to 10. I asked for help be going to rehab. for 28 days. This person said I was abusing methadone. How I dont know. The reason for rehab. is to completely stop… with less anxiety and d discomfort. Plus the fact that its hard to detox around family and kids. So I tried again. I was told I could go for a five day detox only. It takes longer than five days to detox from methadone. I want to know why I can not go for 28 days? Even if I was abusing methadone wouldn't that be a good reason to go to rehab. The person I talked to was very rude. They pick and choose who they help.

The employee was annoyed by the fact that the phone actually rang. Granted, as I was told i should have called Mental health operator instead of administration. However, the representative was more concerned with how I… got the number than getting me to the right department during a family mental health crises. This is how people dealing with mental health issues fall through the cracks. Calling the court to ask about emergency documents was no better. It was obvious he was annoyed by my questions as he rushed me off the phone. Very poor phone etiquette.

I would give a negative 5 if I could. My daughter was asking for help to detox and in patient treatment the facility we called had a bed an d were ready to admit her. Access took the first initial application and said… they would call back shortly that the managers were in meetings. After several hours we call back and the managers left for the day so nothing could be done until the next day.

My son and I tried to get him admitted for treatment for substance abuse. Utilized the "hope not handcuffs" program to expedite the process. Sat at Macomb sheriffs office with an angel on Saturday for four hours trying… to get through to the access center. Phone just rang nonstop and NO ONE ever answered. Left at 5:15 pm and got home. Called at 5:45 pm and the woman answered stating you have to be at a police station and I have to speak to an angel. When I explained the angel called nonstop, the access worker stated "we cover that entire county including emergency psychiatric admissions to hospitals and I could be on the phone a long time waiting for the hospital". She stated its better to call Monday through Friday when there's more staff. I told her we would return 10am to sheriffs office with the angel on Sunday, which we did. Access worker finally answered after about 14 minutes of consecutive phone ringing and took information. She said that the rehab facilities do not have intake workers on weekends. Got nowhere and went home. The angel said call in the morning again and if we get nowhere call the head angel which we did to report all of this to her. We must of called 10 times monday with the run around. I called the access supervisor to report all of this. She said someone would call by 5pm. They FINALLY agreed to pay the $1700 deductible and copay through the block grant and he was admitted to rehab on Tuesday at noon. Do they really think a person in active addiction can do all of this? Unbelievable !!! They need MAJOR overhaul changes with the opiod crisis!

This is a potentially helpful community resource IF you fall within very specific category. If you or someone you know is a harm to themselves or others, you'll likely benefit from their services. If you have an extreme… situation, you might benefit from their services. If you're looking for resources (names, numbers, appointments) for circumstances that are not extreme, they may not be able to help. The problem with this place is that they do a phone screening and if you don't pass the phone screening, you're not eligible for services. The phone screening is only a few questions and if your issue isn't deemed to be significant enough, you likely won't qualify for help (and by help, I don't mean financial help or free help, I mean the ability to be scheduled with certain specialists, many of whom you can only get an appointment with by using this service). If you tell them that you need SOMEONE to call, they will give out some phone numbers to people who can supposedly help you, but when I called the numbers (and I called EVERY SINGLE ONE), they ALL referred me back to the MCCMHA telling me that only MCCMHA can schedule appointments with them. When I called MCCMHA back, they reiterated that my circumstances don't qualify (because they're not significant enough). I gave 3 stars, because if you or someone you know is a danger to themselves or others, you should definitely call.

Based on my own experience and after reading other online reviews I feel morally obligated to warn anyone thinking of going here, you do not want to work with "Doctor" Hanson. I don't know what school she claims to have… graduated from, but based on her apparent lack of medical knowledge, professionalism, and even basic respect in human social interaction I cannot believe she is truly a licensed and accredited psychiatrist. If you are assigned to her, request to see someone else IMMEDIATELY. She will ignore you, insult you, and try to cram drugs down your throat on your first visit. You have been warned!