Pathlight Mood and Anxiety Center – Round Rock

Genuinely changed my life for the better. Pathlight saved me. I could not recommend this company enough. I did both their IOP and PHP. Staff was caring and friendly. They always try to be flexible and come to… compromise. Very patient friendly and learning oriented.

I do not recommend this place at all, everyone in my group said that the outpatient program was unhelpful. My depression worsened in the period I attended, Dr. Mog or whatever her name is refused to adjust my medication… and I had a suicide attempt while at the program. Then they told me not to come back. Elise is likewise not talented at therapy and made me feel worse. They treat you like a child here with what you can and can’t discuss. Go somewhere else

Awesome people work here! Very thankful for Pathlight.

This is a lovely place with really helpful, kind people. Highly recommend

I'm really surprised this location has so many low reviews. I think there is way too much subjective bias that has nothing to do with the actual service being provided in the reviews, which is ok but should be… considered by prospective clients. One has to consider Pathlight is in the precarious position of having to accommodate people from all walks of life and who are at different points in their mental health walk, continually integrate and consider these variables, and offer care and resources across a very broad range and severity of mental health struggles in a landscape that is by nature fluid and always changing. I completed my program a few months ago for anxiety and OCD and loved my experience. Sure, I could knit pick certain elements but in the broader truer sense I had a fantastic experience. I gained objective management skills and resources to help me when I feel flooded. I regularly reference these resources on a daily basis. Ultimately it is up to the individual to apply the knowledge and tools... they can't do that part for you. As the saying goes, "Even Jesus needed a hammer." These skills give me the confidence to know I can handle negative emotions. I also really enjoyed meeting the other people who were in the program at that moment in time. I am doing so much better now and I genuinely appreciate Pathlight for giving me the 5 week respite and emotional reset. I would go back in a heartbeat if my anxiety ever got out of control and crippling again. Thanks Pathlight!

A few months ago, I had made contact with Pathlight-Round Rock, and was seeking services regarding the PHP/IOP program. I would’ve enrolled, however the receptionist I spoke to over the phone (I hope she no longer works… there, I can dig up the e-mail, but as a Mental Health-Provider one would expect you to be the bigger person ). She accused me, over the phone, of things that I cannot speak of, to try and “leverage” my Medical Records from me. I had reached out for help, in response, this person blatantly neglected and accused me of things, that didn’t take place. She claimed, she was going to “find out”, personal information. She must’ve forgotten “Hippa” because after the fact, a week later, she asked me to sign over my records. I declined, as I didn’t need help, and it was not recommended by my Psychologist

Im a former patient and honestly this place has its goods and its bads. I love that we are able to go to the park. Its really fun to be able to feel like actual humans instead of being kept in a building all day. I also… like how we have paper work that we work on to find out more about ourselves. It can be really helpful. One thing yall do need to work on a little is how strict you can be. Some places including this one tend to be against sharing experiences with other patients or really communicating deeply. I understand how this can cause people to get attached. But it is better then feeling like we aren't alone in what we struggle with. Another problem is the school situation, you guys tend to be overbearing. We are here to get help, not to be treated as if we are back in a setting that has our worth decided by academics. Also again with the "no personal talk" I can give an example I got in trouble for saying i had heterochromia. It should be that we are able to express ourselves. Not cast away what is wrong with us. We aren't robots, we are humans. We all have stuff that makes us unique. There is no underlying reason why we should be hiding that away or ashamed. If yall could make some adjustments im sure this place could genuinely be an amazing to be at.

Some of the therapists were good, but there was a problematic group member there and the staff weren’t doing enough to prevent him being a danger to the group. It’s a decent program overall, but I can’t recommend it… because of what I went through there.

My daughter has had such a positive experience here! Love the crew!! It's been a while year since my daughter has been discharged from IOP and the valuable lessons she and I learned helped make that difference! Miss you… guys but glad she hasn't needed to return!

I did the 8 week Intensive Outpatient Program and it saved my life. I found it easy to open up in a group setting. My group was very diverse in age and experiences. It was very helpful to hear that so many others were… feeling the exact same things I did, even if it was caused by a different experience. I'd highly recommend Pathlight to everyone in any stage of their mental health discovery.

We are very grateful to this program. My son was in both PHP and then stepped down to IOP. He was 13 and was involved in substance use after his dad passed away. Austin (at least at the time of this review) didn't have… programs specifically for substance use for middle school aged kids, so I enrolled my son in this program to treat the underlying issues - the trauma. While my son was apprehensive at first, he absolutely loved the counselors and learned a lot in the program. Our communication got better through the family therapy and I could see he was using the skills he learned in the program. I saw a real and positive change. They also make sure that he has a support system beyond the program. I also appreciated that they didn't seem eager to medicate my child. In fact, they only medication they prescribed was to help him sleep better. I was also impressed with their initial consultation before admitting William. We did the initial screen with two other programs and this program had the most robust set of questions in terms of quantity and quality. I recommend this program to my friends who have struggling kiddos!

I went to pathlight many many times- back when it was called insight (around 2017 to 2018), and even more recently back in like 2022. I was treated as a minor in 2017 and felt so disrespected and unheard. They relayed… everything I said in therapy to my mom, so I never felt safe there. Additionally I had problems following the rules of the program bc I had made friends there, the rules were very unclear and vague- and my 15 yr old brain didn’t understand why I wasn’t allowed to talk to the people I liked bc they didn’t want “cliques” to form. They basically ended up sending me to a residential care place bc I didn’t feel motivated to participate anymore (which is breaking another rule) and was forced to stay in a borderline cult (residential care) for four months. I fully believe that insight sent me to residential without my consent just bc I didn’t follow the rules that they never mentioned before I broke them. When I was in residential I was treated like an inmate at a prison, I was only allowed one call once a week to my mom and was forcibly isolated from others so I could “get better.” Like I’m not kidding I wasn’t allowed to talk to anyone in my unit, go outside, do anything other than fill out therapy worksheets, for over two weeks as a punishment for refusing to talk in a group. I do want to comment though that path light does not run the residential place I was in- it’s just the main place they advice parents to put their kids in. After I had gotten out of residential I was put back into IOP at insight and basically said and did whatever they wanted me to so I could go back to school like a normal kid, and be allowed to hang out w my non-therapy friends again. Anyways, I went to pathlight twice I think once in 2020 and in 2022, both times I had to leave right when I felt I was making progress. Back in 2020 they helped in getting out of an abusive relationship (which I got in right when I got out of IOP in 2018 lol) but ultimately I went back to my abuser. In 2022 I went to path light to try to work on my trauma, but didn’t really get anything out of it. They basically told me coping skills I already had drilled in my brain, and then just kind expected me to move on. Overall I hate this place and don’t recommend coming here for your kid EVER, but as an adult in the program it was okay. It may have not been effective for me bc I wasn’t diagnosed w autism at that point, and also I have severe medical trauma. But it might work for people who haven’t ever done group therapy or just don’t know much about therapy.

Pathlight is where the bar should be set for mental health services. Prior to their services my child had been to four different local facilities for mental health treatment. All four basically plunked my kid in front… of a TV with coloring book pages until the clock ran out on insurance approval and they were "discharged" from care. At my wit's end, Pathlight was recommended. From the moment we stepped through the door, everything was different from our other experiences and we knew our child would get the help they needed. Pathlight saved my child's life and gave them skills they will be able to use throughout their lifetime. I highly recommend them to anyone I know who is facing mental health challenges.

From the very beginning, this place has been such a blessing. My child was in the PHP program and has really been given support and been equipped to help him become more stable. They really communicate well with parents… and invite parents along in the process of healing. Everyone from the intake assessor, to individual therapist, to psychiatrist has been so kind, helpful, and supportive. I cannot say enough good things about Pathlight. They have given us hope!

My time at Pathlight really saved my life. I did the PHP program summer of 2022.

I'm currently going to pathlight and I think it's amazing. The therapists there are so kind and have so much wisdom to offer. Thank you for everything!!! 😊 shout out to my primary therapist Laney!

Right intentions, poor delivery. It kills me to have to give Pathlight less than 5 stars because I truly feel most of the staff are doing their absolute best, I had an incredible journey there as a PHP patient, made… beautiful connections with group members as well as staff members… HOWEVER, it must be noted that: by the beginning of my 4th week there I hadn’t even started the trauma treatment I was supposed to be engaging in, my primary therapist went on vacation and while she was out of town and I had zero support, I was discharged with no warning due to a peer view conducted between one of my drs and my insurance. It’s my understanding that essentially the decision is on my insurance to remove me from the PHP level of care (which I very desperately needed), however, it seems this decision was made due to an overestimation of my progress, it’s not fully clear to me, but it seems the notes provided by my team gave off the impression that I no longer needed that level of treatment, which is a gross overlook considering I had reported levels of S.I every single day while attending PHP. Furthermore, when I decided to request an appeal from their decision (which most staff I had interacted with agreed was very poor timing in my case) I was highly discouraged to do so and instead pushed to step down into IOP level - this means going from 2 / 3 times a week seeing a therapist to only once, and going from having access to a psychiatrist to none at all… I should mention I was on 6+ mood stabilizing meds at that point having just started a new one literally the day before having psychiatric help removed. Nonetheless, I trusted the Pathlight team and followed their advice.. my only request was to please be partnered with a therapist that can begin the treatment I was set to do in PHP - I was promised that at the very least. Upon entering IOP level of care I was met with the harsh reality that not only would I have to be making appointments to meet with my therapist outside of IOP hours, but also, none of the therapists available during IOP were trained in the specific treatment I needed, or even trained to deal with patients with trauma or struggling with suicidal ideation. I felt awful for the therapist I was assigned to, since I was clearly a case out of her league or level of experience - I could tell she felt overwhelmed by my need for higher level of care and I was able to tell she was not equipped to help me (not her fault at all and I want to say she did her very best and for that I’ll be forever grateful). I wound up leaving Pathlight after experiencing an extreme level of regression and disappointment. I hate to admit to feeling let down because I have faith everyone did the best they could, I guess my review is to 1) advise future patients to be on top of their insurance / peer review and advocate for themselves as prudently as possible. And 2) warn Pathlight of the impact these situations will have on their clients, I have not been able to stabilize since then and have almost lost my life multiple times at this point due to not having access to my medications cold turkey as well as not having the proper level of treatment for the condition I was in. Unrelated to treatment, I also think it’s important to note to both Pathlight and future patients as far as the FACILITY ITSELF: cleanliness definitely needs work & AC does not work properly in the building. Besides any negative feedback I still would like to take the opportunity to thank the Pathlight staff for all they’ve done for me and my peers, it’s not an easy job and I know sometimes things go wrong. Thank you Kate, Taylor, Felice and Amanda for your wonderful support (truly amazing, insightful counselors). Thank you Alex for doing your very best with the huge task you were given. Thank you for doing your due diligence even when I skipped town on ya 🫣 If you’re considering Pathlight I would certainly recommend it, I just would be doing everyone a disservice if I did not share my honest experience there!

This place isint fit for any kind of kid, They pick favorites & mistreat the ones that they don’t favor. They have lots of good rules for not triggering other kids but all of the rules are ignored by the so called… therapists. Please don’t send your kid here, the only good part about this place is the poor kids that got stuck in it.

I came here back around 2018 right before the pandemic happened, and it was called "Insight". The program was great back then, I felt like I learned a lot, and the program was very well organized. I went back here last… month, and it was a chaotic mess. None of the therapists seemed to be on the same page, and they decided they didn't want to deal with me anymore so they kicked me out. Which is great considering I struggle with SI, and was struggling a bit the previous week. Very professional of them to kick me out because I was struggling, and then because they had recommended I go to residential even though I felt like IOP would be a better fit for me at the time they just dropped me out of the blue even though one of the therapists I spoke to was agreeing with me and thought that would be a good fit for me, then all of the sudden at the end of the day I have another therapist pull me aside and tell me that they it was going to be my last day. Very unprofessional environment, no structure, and neglectful staff. Very displeased with my experience here especially for the price I can't even afford. I would not recommend "Pathlight" in the condition it is in at this moment.

live love pathlight i personally had a wonderful and impactful experience here and appreciate everyone involved in my treatment they were all great.

I could give this place negative stars if I could. First, I had a terrible therapist named Michael who openly and directly said he didn’t care about my safety and set me up to fail in group. AND THEN... my personal… records were breached: pathlight sent my records to another patient. I called and was given a .jpg image of my records straight to my email, no encryption. Please don’t go here. It’s physically unsafe not only there but after you leave!!!

My daughter when in 2018. And it have been very helpfull for her. It was the starting point of her reconstruction.

awful. made me so much worse. please don’t go here

i didnt like the “support” i got from staff. when i had panic attacks, sometimes they would just give me an ice pack or tell me to breathe. in therapy sessions it felt like they were pressuring me to just “move on” from… my trauma. and when i didnt want to follow their advice, they said i “didnt want to recover.” on the other hand tho it was a nice break from school and family, and the other patients were REALLY cool. tbh almost all the progress i made was because of the patients in my group, not the therapists. the nurse was so nice too!!! overall it was ok, but i didnt get all the help i needed.

Very disappointed in my stay here. I only attended two days. On the paperwork I received before I arrived I was told everyone would be wearing masks, respecting the 6 ft rule and using their handsanitizer. I was the… only one who used my handsanitizer ritually after going in and out and touching things. You cant do 6ft apart in the building because its so small. I was told a group was out being tested for COVID-19. My husband called in regard to the issue and he was told they can't do 6ft because of the space. That should have been told to us from the beginning. My first day was rough. As expected. Emma, a teacher, was very condescending and pushy. I highly enjoyed Wendi and the hour of RODBT. I also felt very comfortable with my PT Jodie. The rest of the time I felt uncomfortable and discovered this is not the place for me. I ended up getting sick the second day. Discharged myself the morning of the third day and called another facility with better reviews closer to my home. The only thing I learned during this short stay is my health was at risk and I am not as bad off as I think. Thank you to Jodie for helping me realize so much in such a short amount of time, about myself. She is the ideal PT. This is just my experience but could be different for others. You dont know unless you try!