AccessHealth – Richmond

Dr. Duong is truly one of the best doctors that I have ever been to. He is incredibly thorough, took the time to listen, asked great questions that I had never been asked by a provider before, and didn’t make me feel… rushed. He is so knowledgeable, compassionate, and makes everything easy for me (someone with no medical degree) to comprehend. I felt so reassured after I left my appointment, and I truly trust him with my care/health. I cannot recommend Dr. Duong or AccessHealth enough!

Waste of money. Never go here. Your symptoms and illness are not a priority to their long lead times for tests, results or follow up’s Was told even though the doctor has my test result, it can take up to two weeks to… review them while I’m fighting a stomach infection. Don’t risk your life going here

My therapist, Ms. Colón, is wonderful, and the sessions have helped me immensely to move forward and understand my processes. She is an excellent listener and possesses very effective tools. I am extremely grateful for… her constant guidance. Thanks

Excellent service and customer care! God bless all your staff for making it possible to improve the health of your patients!

Ok

Pharmacy hours are horrible and the service is so dry and cold!

My experience at AccessHealth in Richmond was average. The staff was generally polite and professional, and I appreciate the care they provide to the community. However, the wait time was longer than expected, and… communication regarding appointments and follow-up could be improved. Overall, the service was satisfactory, but there is room for improvement in efficiency and patient experience.

Mariam was excellent

They hung up the phone. And I kept calling and they sent me to the automated system and it said the clinic was closed, which was a lie, it wasn't closed.

Customer service is a joke. They never answer the phone. I was calling from the lobby no other patients in sight and watched them in their full conversation and phone ringing and no one picked up.

Updating Called to make an appointment t from start to finish it was 23 mins! Once I finally got someone on the phone it took her over 10 mins to schedule me an appointment. She was kind on the phone but kept putting me… on hold. I work in customer service, I don’t know if it’s bc it’s a non profit clinic or what but the customer service is horrible. My doctors are all good, but the pharmacy and front desk is lacking big time. I dread having to call the clinic. Really wish they could improve. The girl that works in the pharmacy pick up window is extremely rude every time I come. Updating Review: Yet again another horrible experience. The pharmacy called me on a Tuesday and told me my prescription would be ready on Friday. I took off work early to make it to the pharmacy within the hours to pick up my RX when I got there the pharmacist told me it won’t be ready until Monday.. This is unacceptable. As I was leaving, the pharmacist told me that I should wait to receive a text before I come pick up my prescription. I was going off what the pharmacist told me when she called me to let me know to come pick it up on Friday.

Every time I come here, the front desk staff are busy chatting about unrelated things while patients are left waiting. From signing in on the tablet to actually being checked in, the process takes far longer than it… should. Instead of helping, they’re having personal conversations about things like nails or what happened the day before. When you finally ask about your wait, they’ll say there are several patients ahead of you, yet it’s clear they could be checking people in much faster—it only takes a few seconds. It feels unprofessional and frustrating to watch staff ignore waiting patients while continuing casual conversations. A little more focus and urgency at the front desk would make a big difference.

It took awhile to get an appointment, but once I got in, they were so nice and helpful! I know some people had a bad experience, but mine was good! Nurse Maria helped me so much and returned my calls. She even took time… to explain my lab work. I will for sure be using them again!

Excellent service!

They are amazing. They have been keeping me alive with this diabetes for years, from Dr. Varghees and staff, the whole pharmacy. Front desk staff five stars. I’ve had to have been hundreds of times by now and not a bad… experience yet. Dr. T in dentistry is amazing. Dr Clarissa for my mental health. Thank all of you for these services you provide us!

Good

I had an appointment today, doctor Rodriguez was cool but her assistant was rude as hell. I'm changing clients. Why you have to be rude to patients?, if a patient ask questions is because we don't know what's happening… to us, that's why we go to the doctor to get answers.

Great Customer Service Skills and Great Customer Care. Staff is awesome 👍