Hall Melchi LLC – Urbana

I can’t say enough good things about Maverick Service. From the very first phone call they delivered excellent service. I was referred to them for a commercial True refrigerator that had stopped working, and I needed a… company that could handle potential warranty work. I spoke with Shannon. She was professional, patient, and extremely helpful with the extra paperwork required because I’m with a nonprofit. She made the process smooth. Blake, the operations manager, then reached out promptly, gathered detailed information about the refrigerator, the ice machine, and the other units that needed maintenance, and scheduled the appointment at a time that worked for both of us. On the morning of the service call he called to let me know the technician was on the way. Chris, the service engineer, arrived on time and was outstanding. He started with the ice machine, walked me through the troubleshooting steps as he went, and quickly isolated the problem to a dump valve. He gave me the option to clean or replace it, I chose to replace it for long-term reliability. He even had a compatible part on the truck, confirmed it with the office, installed it, and showed me the correct operating cycle so I could see it was fixed properly. He then cleaned the other units that needed maintenance and taught me the process so I can do it myself every three months (while also offering ongoing service if I prefer). Finally he diagnosed the True refrigerator, identified the failed part, and determined it was covered under a True recall/warranty. He coordinated with True’s warranty department, ordered the parts, and returned once they arrived. Blake again accommodated my schedule so I could be on-site when Chris came back. Chris installed the new part, cycled the unit multiple times to confirm the repair, and left everything working correctly. Blake also mentioned they service other equipment (including popcorn machines), which is helpful to know for the future. What impressed me most was the combination of strong technical skill and clear communication. Chris uses a solid Condition → Cause → Correction → Confirm approach and takes the time to explain what he’s doing. As someone with a technical background, I appreciated that. It’s rare to find a technician who is both highly competent and excellent with customers. I would not hesitate to call Maverick Services again and I highly recommend them, especially Chris. Great company, great people.

Need to teach the drivers not to run stop signs and drive like maniacs