Innervisions Counseling – Baraboo

Our experience here was HORRIBLE. Made things worse, was not professional, and I would not recommend.

Good luck getting anyone on the phone or a return phone call. When you do get an appointment it will be missed on their end if you do telehealth. They claim links are sent but do not call or better yet send msgs to the… wrong person. Literally every single attempt to make or keep an appt was a failure on their end-but boy they sure don't miss a chance to bill you for it!

The school referred me to this place. Not very professional. She called once earlier and then my Admin called me to inform my son's school was calling me. Misrepresentation. After the Misrepresentations I asked where… she was actually calling from. Inner-Visions Counseling. She informed that last year's sessions were stopped and she needed some paperwork to see my son. Mind you I never signed a release in the first place. Due to Covid. She just began seeing him. This morning she wanted me in there as soon as possible to sign paperwork. She asked "today?" I replied yes today. Then she asked me to be there in 10 minutes. But she's not at the school. Wait what? I thought you were from the school. When I began asking questions she talked over me and interrupted me and refused to answer simple questions. I was shocked by the rudeness of the caller. The clear disregard for answering simple questions makes me nervous about letting them see my son. Then when I asked about releases she said she wouldn't see my son anymore. But what I want to know is how you got permission to see my son without a release. When I asked to speak to her boss about a complaint, she said, " I am the boss!"

My husband was helped tremendously after getting PTSD from a car accident.

We are so grateful for the care we've received here! Valerie has been a life-changer for our 10 year old daughter.

My experience with the owner of this facility was nothing short of terrible. Colleen refused to call my insurance company to extend my care, that I desperately needed and told me it was my responsibility. I have NEVER… had such an unprofessional experience. Her staff was even ordered not to call for me. So.... My mind was blown. The only positive experience i had was with Veronica and Karen, the front desk staff, who did much more to help me than Colleen. If you're seeking counseling DON'T GO TO THIS PLACE!! I feel that Colleen without a doubt is a petty, unprofessional person, that is not in the business of truly helping anyone but herself. If I could give a negative star review I would, giving her even 1 star is overrated.

This place needs a new staff from top to bottom. I would get their voicemail most of the time with no returned call. Then when I would get a call back there was always confusion. Karen told me she was new with very… little training. There were some delays before my first appointment but that was also partially my fault. We saw Nicholas Rogge who really needs to work on his people skills. The impression we got was he didn't want to be in our session. I gave him my insurance card at the beginning of the appointment and watched him scan in. Some how the admin office never received it. No big deal. After spending almost 30 minutes doing their paperwork I emailed for another appointment. Nicholas suggested every other week at a time I could not make. I suggested every 3 weeks as our situation is not extreme. He emailed back telling me he is no longer available Wednesday evenings. That was why we started to see Nicholas (for evening appointments). Nicholas first told us Wednesday evenings were good for him. He was very clear in his email to me that he is not open to new clients every 3 weeks and will only see established clients on Wednesday evenings now. We would not recommend Innervisions.

I have referred many people here. They do great work and are excellent with kids

Excellent staff. Great therapy work! Seasoned therapists-goes the extra mile for their clients.

Dam shame you can get your call answered. I didn't get directions to your lake Dalton location with the package of papers no address no phone number. I have a appointment today and could not find anything on line I have… called several times and I get nothing. I am so very upset about this. You all need to get this straight.