Turning Point Counseling Services – Fairbanks

All staff members are helpful and welcoming and understanding!

The pros- Conveniently located in a nice office downtown. Clean and private rooms for therapy. The cons- office staff lacks basic communication, scheduling is all over the place and not a regular time/day weekly. This… clinic really should do better. Very frustrating six+ month experience. Got on their wait list- in October, filled out all paperwork and was told I would be informed of copays/deductibles prior to starting services. I called every 2-3 weeks checking my child's place on the wait list and checking on our insurance- each time I was told everything was in there was nothing more for me to do. After the new year mid Jan a spot opened for my teen- great! Unfortunately the " spot" wasn't a spot the sessions were all over the place!!!! One week it would be a Monday 9am apt the next week it would be Friday at 4p- I wish prior to waiting several months we would have been told there is no consistency with the scheduling and you get what ever time they have. In the 20 years of myself, my partner and our kiddos having therapy we have never experienced such an erratic schedule. But at this point we had waited several months so we went with it. Our main issue is lack of communication with the office staff and billing department. after starting appointments we were told they do not accept our insurance! Even though prior we were told they did! The office tried to tell me we were out of network- not true the issue is they only accept ONE insurance as "in network" ONE! It would have been very easy for them to let me know this up front or even one of the numerous I called/came into their office. They really should have told me they don't accept either of our insurances as we are double covered and never would have continued with their practice had this been told to us. We simply cannot afford it especially when we already pay for two insurances! Very frustrating that we waited so long then started our child and due to the 450$ per appointment we had to change and go to a completely different practice. We never would have started services at this place had we known. We never would have put our child through a wait list and starting with a new counselor had we known we would have to switch a few months in. The counselor herself was fine- not the best not the worst. We only had services for 3 months weekly so it's hard to say but I can tell you those appointments are costly- something that could have easily been avoided had the office staff been upfront and let me know they only accept ONE insurance which was neither of the ones we have.

I've truly enjoyed all my appointments at Turning Point, from initial, more regular sessions through my occasional "tune ups." I've enjoyed welcomed validation as well as challenging conversation on my path to becoming… more secure and grounded in my self-care. Thank you!

Great experience! Appreciate the professional support and privacy of the providers. Truly life changing! Thank you Turning Point and Holly!

My initial appointment was cancelled by them with 3 hours notice, and rescheduling had me to waiting another month to be seen. Discouraging

I used their counseling services for 2 years. I do not feel like my issues were ever assessed, and I was paired with a counselor pretty randomly. I found a lot of their techniques to be either a waste of my time and… pedantic. To be paying hundreds of dollars to sit on a video chat, to listen to sad music and think about the sad things that have happened in my life is not what I would consider counseling, and I have ust developed better coping strategies than she was offering to me. I gave it two years and then i dreaded appts bc they were so useless. Sitting outside by the river or meditating would have been just as effective and much less $$$.

Hands down the best counseling services in Fairbanks. The owners, Joseph and Gunnar, are probably 2 of the most skilled compassionate people I’ve ever met. They specialize in brain spotting, an effective treatment for… trauma. They are the best in the business. Johnathan is also great with kids. I wouldn’t recommend anyone else!

Qent to their website and loved the services they offered. Website said they accepted Tricare but needed a referral so I made an appointment with my PCM to obtain one. Once I got my referral I called Turning Point and… asked to be scheduled. The woman who answered the phone said they don't accept Tricare so I couldn't have a referral to them. I explained I specifically asked for a referral to them from my PCM and that I had seen on their website that they accepted Tricare with Referral. All she would say is " well right now we're NOT accepting tricare". I'm now back at square one. Would have been nice if she would have atleast said " we aren't right now but so and so does or something along those line. Just a rushed snap and end of the call. Lovely. Even if I had been willing to private pay, I'm not now.

I would not recommend this counseling center. I did the initial assessment and paid around $250 out of pocket. They said they would get in touch with me about scheduling but I never received a follow-up call. I got busy… with work and life and after over a month I called back to inquire about setting up a new appointment. The therapist they had assigned to me only had hours available while I was working, which I said I could not do on a regular basis (she ended at 2pm). I asked if someone else was available, and they again said they would check with the the therapist and see if they could either modify the schedule or transfer me to someone else. I never received a second call back. It’s very unfortunate that I was trying to better myself by seeking counseling, yet they didn’t have the follow-through to help me out. I’m sure there are other providers in Fairbanks that care enough to work with their clients, and I will be looking elsewhere. Update: I received a call from the COO/CFO within 24 hours of posting this review. I added 2 stars for the quick response as he seemed genuinely interested in helping, but unfortunately since a refund would be ‘unethical’ due to insurance being involved there wasn’t much else they could do. He did say they are aware of the issue of people not being followed up with and they are trying to address that internally. He also did look around and contacted me again to recommend another therapist somewhere else who would maybe be better able to fit my schedule. Thank you Nick.

Doing outpatient treatment and counseling here truly changed my life. Just hit 8 years clean and sober. The staff is amazing and I loved the structure of the program I went through. Once I completed the program I met… with my counselor once every few weeks to a month just to check in. He helped me navigate so many life issues that I normally used drugs and alcohol to hide from. I was able to face those issues head on and build a really strong foundation. I can confidently say I’m free from the obsession to use drugs and alcohol. By using Turning Point Counseling, I got my life back. 🙏🏼❤️ Thank youuu from the bottom of my heart.

Great experience, great people. Would recommend to anyone and everyone.

I’ve been going here for almost five years and this office has been extremely supportive and understanding of my needs. They genuinely care about their clients, and I can promise that if you communicate with them they… will do all they can to help. Jonathan and the staff here have been beyond amazing and I will always recommend them.

Thank you so much for all your reviews. We are doing the best we can to ensure you receive the best services possible. I want to be able to fix any problems our clients and their families encounter in working with us.… Unfortunately, in this review format, we are unable to respond to any of the reviews you leave. So if you have something specific you would like to discuss, I would love the opportunity to make things right. So, please contact me, the COO/CFO, directly and I will do my best to make it right with you.

My experiences with Turning Point have been extremely positive. The staff were professional, welcoming and knowledgeable. I am grateful we have a facility of this caliber in our community.

Great place with great people that genuinely want to help.

The professionalism and quality of the help offered is second to none! Turning Point helped me get my life back, find myself, and find recovery from active addiction! Today, with nine years clean I utilize the tools… that I acquired at turning point to help myself and others deal with life on life’s terms. The staff helped me get started quickly and worked through the insurance and other aspects with me every step of the way. I am eternally grateful for this amazing and wonderful professional counseling center

The professionalism of the staff from the owner’s down is just incredible. Top notch counselors able to assist in any facet of life you may be needing to seek help with. Turning Point Counseling Services has not just… local or state renowned, but nationally renowned staff ready to assist. Some of the people there helped save my life.

I'm suffering from ptsd I was referred here by my doc. As some with this may know , you have no hope day after day. Fnding this place along with getting in so soon gave me a little hope. I was told they would call to… let me know, before my appointment what I would owe. Getting no call , I assume i am good. I pushed through two nights got to my appointment to be told I owe $400 and cant be seen till. Total waste a of time and a day off. As for others I hope you have a great experience n good luck to everyone's recovery. as for me I won't be returning.

I’ve been attending counseling appointments for about 7 months now, by personal choice, after recognizing that I needed to do more than just cope with problems and behaviors. Full disclosure, I’m fortunate enough to… have insurance that covers 80% of the cost for 30 appointments annually after my deductible. I’ve noticed a significant positive improvement in my mentality and behavioral patterns. Counseling is showing a real impact on my quality of life. I recommend it to everyone, even just to make one appointment and see for themselves if it’s something they want to continue to pursue. Staff is professional, the setting is pleasant, and I am really thankful that I chose to make a commitment to attend counseling services here.

People at turning point are wonderful, and very helpful!!

Thank you so much for all your reviews. We always want to know how we did with our services. We also want to be able to fix any problems our clients and their families encounter in working with us. Unfortunately, in… this review format, we are unable to respond to any of these reviews. We want that opportunity to make things right. So, please contact me, the CEO, directly and I will do my best to make it right with you.

Extremely professional staff. I highly recommend them.

This place is a scam, my wife's probation required her to be evaluated here and this place told them that she needed to go to 10-12 counselings here based on nothing, I had to pay all out of pocket for unnecessary… counsellings. This place takes advantage of people in difficult situations to make money. They don't even provide counseling services, just play movies like a 1st grade teacher on a hangover would. They are taking advantage of people that can't complain because these people can recommend jail time to the probation office if not paid. These people should be ashamed of themselves.

I love Turning Point. Turning Point helped me overcome my addictions and sent me on the road to recovery. The clinicians are awesome, many of them are in recovery themselves which I found very comforting. After… suffering from severe PTSD, anxiety and depression for over 15 years, I was able to overcome those burdens thanks to help from Turning Point. Turning Point has an intensive outpatient program for those suffering from addictions who cannot leave their jobs for an inpatient program, which was outstanding. I believe you get results based on how much effort you put into getting better. In my case I now live a wonderful life free of addictions, free of debilitating mental conditions such as anxiety and depression. I worked hard and got amazing results. I can't say enough good things about Turning Point!