ACCESS – Palestine

Very good place to get your mental health under control they are quick and the staff is amazing they never have you waiting!!!

I personally love my doctor. However, I have an issue and I'm upset. My doctor, unfortunately, only works one day a week, that's fine, however that's not why I'm upset. Phones in town have been down ALL WEEK (thank you,… Brightspeed). I left work early to go to Access today to have my medication refilled, on the day my doctor is there, because my medication runs out on Sunday, THREE DAYS LATER. I got there at about 1:30 this afternoon, spoke to the lady up front, very sweet lady I might add, told her MULTIPLE TIMES which medication it was as she sent an email to the nurse to forward to my doctor. I was there maybe 10-15 minutes. I called my pharmacy at 6:55pm, five minutes before they closed, and they don't have it. Two hours after the end of business day, so my doctor was given more than adequate time to do his end of work tasks, and they do not have it. This leads me to believe that no email was sent. It is 2026. WHY is there not a patient portal of some kind for y'all? There are several stand alone doctor's offices that have one, so that is not an excuse. Why does Access not have one? Why is there not some kind of contingency plan for when this happens? Because y'all's phones tend to go down at least once a month. People cannot just leave work to come up there to have lifesaving medication refilled, and we rely on your employees to do what they say they're going to do(not saying the receptionist didn't, I'm saying it's a possibility). People have to work in order to survive and pay bills, and they rely on those medications in order to function EVERY. DAY to be able to go to work. Everyone is well aware there is a mental health crisis in our country, our state is at the very bottom of the list when it comes to adequate mental health care. I rave all the time about how good the care I receive is at this clinic, and recommend y'all ALL. THE. TIME. I've been coming here since I was a teenager, I have family members that have as well. I have had opportunities to move out of state, even out of country, and every time that conversation comes up, I always bring up the fact that I may not find a psychiatrist that gives me such wonderful care like I have here(that and I have tenure at my job). Y'all pride yourselves in serving the community according to your website, please do better. Because this is unacceptable. EDIT: I checked my pharmacy app again around 10pm or so and my medication was showing it was being filled. However I feel my question is still valid and y'all really should consider an back up plan for when this type of situation happens, because your phones do go down quite often, regardless for how long. Patients should have peace of mind knowing that they can still get their medications refilled. And even then, we should not have to call, be transferred, and leave a message on an answering machine like it's 1997 to hope refills get called in to our pharmacy. We should have a way to directly message our doctor, or at least someone on their team. I understand that with some mental health patients there's certain safety concerns, however that's a risk that regular family doctors take too and Christus and UT still have MyChart. It would be prudent of Access, if y'all care about your patients as much as you allege, to look into something similar to MyChart (but please do not join Christus, because they restrict what can and cannot be prescribed, among other things, and y'all have some of the only doctors that prescribe what actually helps people, within reason of course), because these are life saving medications that people depend on to be able to do the basic function of their daily lives. The world is moving ahead daily with technology, and Access needs to seriously think about it's patients in this aspect and consider a patient portal app.

Most of the people there are helpful and friendly, but when speaking to their nurse, Sara, over the phone, she’s always a bit rude. I’ve left messages for her, when she returns my call she doesn’t leave a vm for me,… when being transferred to her, it always goes to vm, once you’re able to speak with her, she has no clue what you’re calling for. I ask her if she got my voicemail, she stated she didn’t even listen to it, so I explained again what I needed. When asking for medical records to be emailed, she just said no, at the end of our conversation, I ask her why I wasn’t allowed to have that information, she then tells me I could come pick them up. Would have been so simple to tell me that from the beginning. The nurses before her never failed to leave a vm, and never seemed rude over the phone.

I take a family member to Access. Dr.Korman is such a kind and caring man. He really listens and does all he can to help. I would give 5 stars but there are other problems there. Twice we were not notified that her… appointment was cancelled and once (year before last) they did not refill her medicine on time and the sudden withdrawal was dangerous.

One can only think that a mental health facility would be concerned about mental health, like time management and the results it has on a person's mental health. Seek other locations before here. Use it as a last resort.

I used to get my therapy done here but now I don’t go to them and the reasons why is because, when I first started going things we’re good, I told them about my issues but they were always calling my mom and telling her… that we have to reschedule and that happened over and over I was always getting pushed back and when my therapist quit I got a new one and the first day I went she didn’t look me in the face she wasn’t paying attention to me and once I got quiet she started to yell at me saying AND WHAT ELSE IS YOUR PROBLEM?!?, I ended up crying and running out my therapy session and completely left access that month.

I been with them for years. I don't know what the deal is with how they manage the case managers but the one that they assigned me only comes into Palestine once a week and the rest of the days they are in Cherokee… county. Palestine clients just get screwed. It's honestly down right sad to be honest.

I'm just happy that I found a good psychiatrist. I wasn't happy the first two days I had a appointment, but after receiving treatment and medication I realize that I was just unhappy in general. Now that my doctor has… helped me so much I can breathe. My family can breathe. My mom even feels like she got her son back.

I get new doctors every three months because they always quit or move. I’m always having to start completely over with explaining myself and the doctors act like they don’t even care, it’s just another pay check for… them.

THIS PLACE IS A JOKE WHEN IT COMES TO HELPING PEOPLE. RICK IS THE WORLD WORST. WILL NOT RETURN YOUR CALLS. WILL LIE TO YOU SO HE DOESN'T HAVE TO DEAL WITH YOU ARE A FAMILY MEMBER. TOTALLY UNPROFESSIONALISM. SMH.

They always help me when I need help

Dr.Korman is a very good doctor and he always took the time to make sure I was ok.

The sorriest place I have ever taken my kids to. If I could get away with not taking them I would. There is always a problem with getting the medication or it is always being changed.

Nice people to work for! We did some repairs for them after a broken pipe, caused by the Snowpocalypse we had in February, flooded their facility.

I would recommend this place it saved my life most of the staff is very helpful and understanding. The nurse responds to calls very quickly.

Can not get refills on medication from Palestine... Pharmacy as sent 6 request by fax over the last two weeks... I guess during December no one works.. website says may be closed for boxing... wth No one will answer the… phones and can't even get a appointment until February... I guess Mental health doesn't matter during the holidays.... Not even after hours answering service.. This is for a family member...

Awful, awful place. If you weren't suffering from mental illness before you came to access, after dealing with the incompetent people who work there will surely have driven you crazy. Cindy and Yolanda and Rick are the… only good things about that place. There's not a single certified Doctor on the entire premises- every Dr you encounter will be through webcam. The women in the back who are there to do intake are incredibly rude and condescending. They all remind me of Jane Umbridge from the Harry Potter series. Do not expect to get your prescriptions filled on time, but do expect to jump through hoops to make sure these idiots are getting their state payout. You will feel crazier and more depressed coming out than when you went in. I'd advise against access and it's pitiful services. Find a real Doctor or psychiatrist and skip this hellhole of a clinic. Save your sanity.

They usually get people in within a few weeks and also very helpful staff!

I just moved here from Dallas and these people tell me they can't see me until January. There is no way I can go without my medication until January without going off. Sad sad situation!