ChristianaCare – Newark

My daughter went in for what was supposed to be a routine physical and wellness visit, which should have been completely covered by our insurance. During the physical, the doctor noticed some slight discoloration on her… skin. This was not something we had gone in for, and it was not presented as a significant problem. After we got home, we received a $20 copay bill for the visit, which immediately seemed incorrect since the visit was a wellness exam covered by our insurance. We then discovered that the office had billed our insurance company an additional $300 beyond the wellness visit, apparently related to the skin issue that was mentioned during the examination. I called the office and spoke with Sherry, who was very unhelpful. She told me that my wife had signed a contract allowing the office to bill for services outside of the wellness visit and essentially indicated that they could bill the insurance company for additional services. We will never go back to this office. If you choose to go here, I strongly recommend paying close attention to your insurance claims and any copays you receive. In our experience, we ended up with a copay that we did not believe we should have been responsible for, based on what we understood to be a fully covered wellness visit.

I am extremely disappointed and concerned about the way my family and I were treated while waiting for my son during his surgery. We were instructed to wait in the hospital’s surgery waiting room. Approximately five… hours passed without anyone providing us with an update or any information about my son’s condition. Because we had not heard anything, I called the hospital to ask about him. When I provided his name, I was told that there was no patient by that name in the hospital. I explained that my son was there for surgery and provided additional information regarding why he had been admitted. I was then told that someone would come upstairs to speak with us. Approximately five minutes later, a security officer arrived. She spoke with us but was unable to provide any information about my son or his condition. About five minutes after that, the same security officer returned with three additional security guards. Rather than providing us with an update or helping us locate someone who could give us information, we were told that we could no longer wait there and that we would be escorted out of the building. What is especially disturbing is that no one provided our family with any information confirming that my son was safe, that his surgery had been completed, or even where he was. We were left without answers after waiting for approximately five hours. I called the hospital again today in an attempt to obtain information about my son, and I still have not been able to get any clear information. I understand that hospitals have policies and procedures regarding patient privacy and security. However, the complete lack of communication and the way our family was handled during an extremely stressful and frightening situation were unacceptable. At the very least, someone should have been able to explain what was happening, direct us to the appropriate person, or provide information about how we could receive an update on our son. I am requesting that this situation be investigated and that someone from the hospital administration contact me to explain what happened and why my family was denied basic communication regarding my son’s status

Christiana Care I realize what took place was a tragedy BUT this new system was NOT well thought out. And the people you have as security guards certainly aren’t the brightest in the box. People who CLEARLY have… handicaps or the elderly should be given the option to move to the front of the line. Today with my cam boot and crutches I stood in line until I got up to the guard and explained I couldn’t stand anymore in this line. With a straight face this young BOY asks “well why not?”…. are you kidding me and i pointed out my extra equipment and he says well I didn’t know. Another guard got a wheelchair however I was being made to continue in the line. A woman comes out and instructs people with badges of this week come to the other line so the new date could be WRITTEN on it…..wouldn’t that have been just as easy to do in the first place. This new system is VERY UNORGANIZED and will definitely piss more people off as it is a hassle to come into the hospital to see a sick person but have to wait in a line out the door

don’t go here 👎👎treat patients horribly

Love the hospital. They have great staff and helpful, caring, funny. I was there for a couple days and all were great, Nurse Josh in ER, Resident Edwards in ER. Nurses on 5B, Karen, Baleigh, Esmerald, Myrline all were… so great. The docs that came in were terrific, explained everything clearly. The food staff sent up the best food ever. Cleaning staff also so friendly. I'm glad to have such a good hospital close by.

I just wanted to take a minute and shoutout two nurses that happen to be so amazing, a married couple Bradley and Lisa France, like the country, they knew exactly what I needed and asked all the questions I had. What a… super team. Please kindly promote them to the top of the company.

I visited this ER on August 23rd 2026 and sitting in the waiting room felt like sitting in a Petrie dish.

Saved my brother’s life. Forever grateful

Love this hospital but the Emergency Room always Suck! It's always slow andd unorganized! You have 65 pts in the ER but only 2 nurses once you get to the back to get fully checked in. I have chest pain and having a hard… time breathing but somehow I'm still waiting at 2 hours and cant even get a oxygen mask or breathing treatment until I get to a bed.

Some horrible L&D nurses and the worst chief resident! Nasty people who judge and they’re not shy about it.

I feel the quality of this hospital has seriously declined over the last year. I have had some amazing doctors there, but many doctors seem to be leaving. No labor and delivery at Union. I had a fantastic surgeon -… gone. I loved my PCP, for more than 20 years - gone. They will be working to replace her but how long will that take. The staff that are left are so overwhelmed; it is becoming a safety concern. Incredibly disappointed

Negative stars would be more appropriate. Christina Care you suck so bad! You are an embarrassment to health care. Too many things to even list regarding how bad you suck. I’d say stay far away from anything related to… Christiana Care.

I was there yesterday cause I was sick I was immediately seen and then my heart rate was high so I went to ekg I was getting test run and after that I was out on a iv bag and was put in the waiting room I don’t mind but… my iv bag was gone and I asked the lady to take it off 3 times and she told my friend 1 min and went to go sit back down so I went up there and since i couldn’t wait any longer I was there since 11 pm it’s 2 am in the morning I have work the next day I asked the lady if she can take my catheter out she got smart with me and told me to go to the back to get it taken out so I did and the lady ripped the catheter out of my arm I’m not coming back I refuse

My husband got excellent care not sure what all the negativity is. If you need to be in a hospital this is the place to be.

10/10 would be born here again

This hospital diagnosed my mother with stage 4 lung cancer, spread in different parts of her body and we were informed they sent her biopsy results out for further molecular testing and bookmarker testing that we were… expecting to receive results this week. We were informed by university of Maryland hospital in Baltimore that Christiana never sent my mother's biopsy out for further testing. And now we were forced to continue to wait for results, going on over a month now.

Everybody is very nice and caring.

While I understand times are tough, please train your staff to have a respectable bedside manner when dealing with patients. I’m frustrated and disgusted it with the attitudes and lack of patience I witness after being… in your ER for 5 hours. Do better.

If you want care and compassion, this is not the facility for you. Doctor seemed caring and his assistant, Barbara, also seemed caring and competent. However, the staff at the office was horrible. My mother decided on… surgery, but the scheduler was at lunch. Thought she would call in the afternoon or the next day. Silence. I finally called on Friday, explained that I would bring my mother, but couldn't drive at night. Christina gave a date that was completely open and said my mother could have a time that she needed. We tentatively set the time of arrival at 8:00 or 9:00. On Monday, I got a text stating that she was scheduled for an appointment two weeks later at 1:00. I called and asked for Christina, but she wasn't in. The person who answered the phone said that the second date was for a post-op visit. This date was not discussed by Christina or authorized by me....just made. The person continued by saying that my mother's surgery appointment was now at 11:30 and surgery scheduled for 1:00 pm. (Have you ever had surgery on time???) This means that I will probably have to go home in the dark or else leave without knowing how she is. Today I tried to explain this to Christina, saying I can't drive when it is dark and did she want to be a part of involuntary manslaughter? She hung up on me and never called back! I called the doctor's assistant, but she didn't want to get involved and referred me to another or the same Christina. This Christina said OR decides on times and there was nothing they could do. If my mother wouldn't come in at 6:00, someone else would and then my mother's time would be pushed back no matter what time we arranged. OR doesn't want gaps and there was nothing she could do. It is obvious that no concessions to either my safety or my mother's safety or the public's safety is important to Christiana. I either drive at night or wait for hours for surgery after prepping! No one apologized for the rudeness for hanging up on me (I was told Christina placed me on hold...really! She didn't say so and the click was clear.) It is obvious that the unconcern from the office, its staff and the hospital shows how it feels about its patients. My advice: Like my mother will have to, just live with the medical issue and avoid dealing with Christiana. Please note that the hospital's response is a standard canned response that is probably AI generated. Nothing indicates they care.

06/18/2026 took my father to the hospital to get seen for kidney stones. Ended up getting seen by a doctor and was told to stay overnight to pass them here. However once we were transferred to the waiting area to get a… bed not one person checked up on him. For over 8 hours no one came to move him or give him an iv to help his stones pass. Nor did they give him any pain medicine. They did however come over to check his blood pressure which was 167/95 (stage 2 hypertension) the highest it’s been since he got here and they still did nothing! Rather than saying when we would get a room they told us if we were tired of waiting we could leave at any point. Even though the doctor was the one who told us to stay here to pass the kidney stones! Unbelievable I can’t believe the hospital has nurses that are rude and that there is no consideration for patients unless they are dying. This is the worst experience I’ve ever had. Do better.

Our baby girl was born here. Staring from induction process to postpartum everything was taken care very well. Never felt like I was in hospital environment. I always felt like home. Thank you again.

Our little girl was born here. The nurses treated my wife and baby with great care. The hospital looks brand new and was very clean. It was a very pleasant experience

Hospitals and healthcare is out of hand. They no longer care about your wellbeing just your wallets. It seems to be a prerequisite in the healthcare industry that you must be very good at lying. With new things like… MyChart you are able to read what they say about you and it’s appalling how they say they had certain conversations with you that actually never happened. They are very judgemental and do not have your best interests in mind.