Directions Counseling Center – Watertown

I love Lori Unger and her nurse(?) Kelly so much, which is where the two stars come from. If this review was solely based on their care, it would be a resounding 5 stars. However, this clinic is incredibly behind on… their digital forms and it may be the reason I look elsewhere for care. I go through this every year where they potentially may revoke my medical care because I struggle with ADHD and I struggle to sign a physical piece of paper and mail it back and receive my care through telemedicine, so signing a piece of paper during an appointment isn't an option. They would send me an encrypted email in previous years, but now they took that option away. So now my ability to access necessary medical services is under threat yet again. This clinic just keeps introducing barriers to care and it's alarming. I try to be a nice and understanding patient most of the time, but I'm very sick of these barriers when every other clinic I've worked with has urged patients to go digital while this one keeps you in the 2000s. As someone in healthcare IT, I know that there are lots of options out there for digital delivery of HIPAA data, but this organization seems too cheap to invest in them to provide a positive experience for their patients.

Good experience

Very friendly and helpful very thankful for there help

My Psychiatrist has been a find. We have hit upon a very effective med regimen. She listens and responds quickly, willing to adjust protocols as needed without stubborn ego. With my trusted therapist who has helped me… immeasurably over the years I have a quality of life I could never even imagine would be mine.

I’ve had a very positive experience with this clinic’s telehealth services. The staff are knowledgeable, respectful, and supportive, and scheduling has been smooth. I appreciate their professionalism and the quality of… care.

Absolutely horrible. I missed one appointment and Lori Unger discharged me as a patient entirely. During my wife's first session, the counselor suggested divorce. You would think for an office that's supposed to help… with mental health would be a little more tolerant. The place is an absolute joke.

Jesus been there I think 🤔 it helps him he has a lot of issues they work on his mental health but not to successful

You would think they would answer phone calls . You would think that after three messages they would return a call. They are dealing with people with depression but can’t be bothered with answering their phones or… calling them back when messages are left . Frightening and immoral to say the least . Dangerous at best.