Gateway Behavioral Health Services – Rincon

Extremely bad situation at this place. Absolutely ridiculous mess. They refused to allow me to speak to management about my interaction with a counselor that became aggressive. This occured after refusing to sign… paperwork where the counselor wrongly quoted my words. Instead of clarifying the situation calmly, he became agitated then aggressive and rather hostile during the moments. He told me to leave the building immediately upon my notice that a mistake had been made. Then blocked my path while attempting to understand a building layout that I had only previously learned. He stood at guard while I asked "how do I even leave?" I was lost in the hall...and he pointed, wordless with a cold, harsh stare. (I came here to address PTSD & possible autism concerns & I got treated like a dog. I was back into a panic honestly and I am very seriously considering filing a legal complaint against this establishment and employee.) I attempted to speak to the front desk attendant. Where she, also refused to allow me to speak with any management regarding this situation. This place is geared for probation clients and offers services for clients like myself that cannot afford treatment that we aim to achieve. Instead, I was treated aggressively. There has been zero follow-up with the complaint I filed. This happened yesterday morning during a first visit assessment.

Do not come here if you have probationer/DFCS evaluations to get done. When you call to set up your walk-in appt, the staff does not tell you that your case worker/PO needs to sign a request form & they will not see you… if you don’t have it signed. Made my process longer by three weeks & was stressful. This not only happened to me, but to two other people on separate days. I had to come in the first time- was told to do a walk in assessment & was faced with this issue. I have yet to see the professional I was sent here to see, so this review is based on just the initiating processes alone- which are terrible & waste people’s time. ETA: The staff themselves in the physical building are all doing their best with what they can. Obviously the state of communications is a result of lack of support from the State & local government. I really enjoyed my time with the staff I interacted with & I wish the best for those who work here.

I spoke to the "supervisor" here today who wouldn't answer my questions about what forms of ID are accepted because I was not the one in need of services. They refused my friend services because she is awaiting an ID,… after saying they would be willing to accept notarized proof of address. I still don't know which is true. They said we could call the Crisis line if she was truly in Crisis. The supervisor even asked me DIRECTLY if I was the "friend" I was talking about. Never in my life have I been so condescended by a woman who is supposedly in mental Healthcare. I live in Texas, my friend is new to Georgia and it seemed like this lady had it in her head that because I was angry, clearly I was the one who was struggling. No. I'm angry because you gave me conflicting information and are bad at your job. This is why people commit suicide. Our options are the state hospital, being ignored by the county we LIVE in and can show proof of address for, or nothing. This is why people keep dying. I cannot believe the woman I spoke to is supposedly in charge of a place that is meant to help people who are in need of help and in Crisis. She is definitely in the wrong field.

Love taking my kids to this place Ashley is the sweetest person on earth always doing for others and my kids are doing great

I have been coming here for about 2 years and Ashley is always super sweet. They have always been professional and they have automated calls to remind you of your upcoming appointments. I'm very sad to see such bad… reviews on here. I guess the only people that bother with a review is the people who have bad experiences. They have helped me so much!

I JUST GOT OFF THE PHONE. THE WOMAN TAKING MY INFO. AND GIVING ME INFO. WAS EXTREMELY PROFESSIONAL. HOWEVER AFTER READING THESE REVIEWS,, I HAVE CHANGED MY MIND... 👋.🕷.

The doctor they have this month is incredibly ignorant. I didn't realize my maintenance meds were almost out, so I called and told the the situation. I only needed 4 days worth of meds to last until my next appointment.… (That was my fault and I should've counted my pills.) Chelsea at the front desk was polite and sent 3 alerts to the Dr. On day 2, the Dr said she was too busy and never got back to me. On day 3 after no reply, Chelsea called the dr with no answer. I know for a fact the Dr was sent more alerts than just mine, but was too busy to take care of any of them. Now this is day 4 and I am out of meds and I still have 3 days until my appointment. If something isn't done by today, I will be making whatever phone calls that need to be made to report this so called Dr.

Very Rude!! I will Never call this place again. You need a caring person to assist with future clients. My dog's doctor is nicer and more informative than this place.

Very unprofessional receptionist.

Would like to give them a negative star cause the people at the front desk are rude and don't care about others. I can Not believe those type of humans work at such a place where people Need people!!!!!!!

The constantly cancel appointments. Twice I've arrived (after confirming my appointment) only to find out that my appointment was cancelled. Once because my counselor was 'on vacation' (she was actually no longer… employed here and I waited in the waiting room for an hour before they told me) and the second time because the counselor didn't take my insurance and no one called me to reschedule. I've given this place a lot more chances than I think most people would but I'll have to find somewhere else.

Very careless and unprofessional in every way. They do not care because it doesn't affect them, personally. What a nightmare.