Pathways Behavioral Services Inc – Waterloo

One of the inpatient counselors openly talks about the "junkies" he has to take care of in public. He talks poorly about the people he's supposed to help, yet he's at the bar drinking and smoking pot. I think his name… was James. What a great look for this place.

The staff really tries but keeping it real most times ppl go here because they HAVE to not because they want to .Blue was the only counselor that had any help for me and i have been thru every level of care . Its state… funded so its a revolving door of folks .

My inpatient treatment was amazing. When finished I moved to the sober living part known as 3.1. In my time there several people were discharged. The sober living part is a joke. When I was discharged it was because a… peer called over the phone and said I assaulted her. They never meant with her or I to ask about the event they just discharged me and put me on the streets. They did not try to help me find a place to go or anything. Also they billed my insurance and claimed I was there 43 days that I wasn't. I asked about their funding and was given the evasive answer of well your insurance and private donors. So they received almost $9,000 for a bed I wasn't using. They claimed they were holding my bed but they had 5 empty beds the whole time I was gone. Staff was unprofessional. Sexual harassment from staff occurred too.

Pathways helped save my life! I have absolutely no regrets about going there for inpatient!

Great counselors that really care. And the nurses are the very best❤️ Terry, Tami, Sarah, Kim. Luv them all. Have been with pathways for 7yrs. I've been to three or four different clinics in ny life and this is the very… best one.

Horrible place that prefers to kick you to the curb. I hit the bottom of the barrel awhile back. I set up the initial consultation which was very awkward but despite the point. I was given a paper with the time and date… for an appointment to come in the next week. When I came in I was told my time was changed and that if I messed up again then they would boot me out. Even handed her the paper that showed the time they initially gave me but I was still in the wrong. So I came in the next week and I was told they booted me out of the program for last weeks mess up. So help was never given and I learned that people will not help you and you can only rely on yourself. I'm still confused to this day about what reason they had to do this?

I owe a great portion of my life to this place. If you exhaust all levels of yourself to the program....your life will change!!! My counselor was an ultimate savior. I have the utmost respect and love for those 2 ladies… and all the staff that provided me with the necessary tools and feedback. You guys helped me save my life ..You know who you are!!!

Over 4 years sober thanks to pathways on university in waterloo. the staff there are the best they really care about you and want to be there to help! I'm on a first Name basis with most of the staff and really owe them… everything. I couldn't recommend a better place!! If your seeking help and ready to make that change please give them a chance!! You won't regret it..

Watch out for the nurse that dispenses meds, she has made more than one mistake. Otherwise okay place. From what I have heard you could stay there a week to ten days instead of the required 21 to 28. Repetitive… information and the counselor unavailable for one on ones. Social worker?????

Five years sober and I owe it all to Pathways.

Lindsey the counselor is an amazing person who knows her stuff on what addiction is really like and I just loved having her as my counselor when I was going there, but I moved to another state and ask for Lindsey to be… your counselor!!! Yours Truly, Joshua A.

The staff at pathways are amazing and highly qualified people. They are understanding and yet not afraid to hold you accountable ( it is your recovery after all).' Highly recommend pathways.

Looking for a place to heal? The counselors, nurses and staff are amazing, putting your individual needs first. The place is clean, the food is great and you will make friends.

Absolute garbage place. I went there for general therapy and my therapist was more interested in writing than actually helping people and made that very clear. My prescriber for my antidepressants lived in New York but… decided she knew me enough that she sent me to a psych ward for no reason other than myself cutting again, which I've been struggling with for 7+ years. They only care about the money and funding they get from drug abusers that got caught. They should all be ashamed of themselves