Pecan Valley Centers for – Granbury

My mom called for respit and they SENT HER TO A PSYCH WARD. Imagine calling a phone number thinking youre goi g to get help with respite but they actually haul you to a psych ward. For thoughts and NOT actions.

Positive, caring, helpful and patient doctor. Very disarming. Recommend.

I am a licensed therapist and had been told by client after client that I referred to them that their system is not helpful and it takes over a month to get an appointment. I also have clients who said their sessions… would be cancelled and rescheduled frequently. I called in myself to see if I could get an appointment. You have an initial intake appointment, then you have an hour long diagnostic appointment, then you have a case manager appointment where you are asked the same questions you were already asked (strengths, weaknesses, crisis questions, what you do when you're angry) then you are told you will have a doctors appointment another week out. My initial call was three weeks ago. The funny catch is that while I am on the phone I mention that I am out of town, in Florida, for the week visiting family and Omalie the case manager says that the appointment is now void as I am out of the state and that we would need to do the appointment again. I said, I live in Texas and have my entire life, and that I am here for a couple days on vacation. She started saying that given them being licensed (its a requirement that I be in Texas). I clarified for her that given Covid, Governor Abbott and the fact I am a resident of Texas that it has nothing to do with the state boards rules. She then spoke to her manager and said its actually just a company policy. I said fine, lets schedule this again and ill tell you about my strengths and weaknesses again and she said that she actually couldn't even schedule this appointment again until I get back as its also a company policy that scheduling cant even be done if a client is on vacation. I guess the calendar finds it a risk as I am across state borders (sighhh). (Side note, the previous appointment the guy knew I was in Florida and didn't care one bit) I told her I thought it was ridiculous as it has already been three weeks and three appointments to get the doctors appointment and at that exact second the call then "suddenly got dropped". I called back and I said, "so I have to wait to be back in Texas to simply call and schedule the appointment which is always a week out to then have this pointless call again to then get a doctors appointment another week out which would make it five weeks from the time of initial call to having an appointment. She said yes... I am really glad I did this and confirmed why this is a horrible service for anyone needing ongoing care. I had just figured it was because my clients were a bit impatient but this is an over regulated complete lack of common sense/any rationale program with zero explanation for their policies. I appreciate the crisis work they do as there's no one else to do it in the area but regarding ongoing care I will never direct a client to this MHMR again. Its horrifying to think that a client right out of a psychiatric hospital or suicide attempt would have to wait 4-5 weeks to get continued medical/psychiatric care. I will redirect all from now on and not personally use this service for anyone in my family.

I'm sure that the NP working under the psychiatrist is trying her best given the resources, but I've felt she's been unable to help my daughter and at my request diagnostic tests that could give done info were shot… down. We've tried 5 APs that only had worsened her. So sad that this is the best we can do with those whom are suffering with intellectual disabilities AND mental health.

Professional and caring people.