United Methodist Behavioral Hospital – Jonesboro

Our experience at Methodist Counseling Clinic has taken a devastating turn. We initially felt supported by Dr. Yarnell, who showed genuine empathy for our son’s complex behavioral issues rooted in significant trauma.… However, since Dr. Yarnell's departure, the care we have received from Dr. Neal has been nothing short of insulting. ​During our very first appointment, before he had even established a rapport with our child or reviewed the full scope of his history, Dr. Neal reached the snap judgment that our son’s struggles were a result of our 'parenting styles' rather than his mental health. To be told that a child’s trauma-induced crisis is the parents' fault—by a professional who doesn't even know us—is both disrespectful and medically reckless. ​Most frustrating is Dr. Neal’s blatant dismissal of clinical diagnostics. He went as far as to tell us that an upcoming psychological evaluation would be a waste of time because he had already decided, based on zero evidence, that our son’s issues weren't related to mental health. ​It is baffling and unacceptable for a physician at a dedicated mental health clinic to downplay the reality of psychological disorders and trauma. We came here seeking a lifeline for our son; instead, we were met with judgment and a total lack of professional insight. This clinic is failing its mission if it allows practitioners to blame parents instead of treating the complex trauma of the children in their care. I am sharing this so other families in our situation can be warned: you may find your trauma dismissed here

Absolutely amazing staff. Very quick and happy to assist!

I’ve been trying to call this office for A WEEK about a medication my daughter is on and has been out of for over a week. I’ve left message after message as she is going through withdrawals and her symptoms are getting… worse! Completely NOT OK METHODIST

May look as too much to read but may be worth your time …. Not many reviews, & definitely not any recently, for the most recent was 3 years ago. Guess you can choke that up to a good thing, until now. Let’s move along.… My grandson had been a patient @ Methodist for 6 years. During those 6 years he had more therapist than the years he’s been a patient, & had 2 psychologist. He was agitated each time a new therapist came into the picture. To be honest it was a bit ridiculous having to start from square one again. How can one expect to heal if you start from the beginning so often? Like a cat chasing its tail scenario. The reviews were so on point regarding communication, but need to add professionalism also. Normally you’d get a pre-recorded appointment reminder, or a text, very seldom nothing at all, but it would happen. Regarding calling the office is totally a different experience. I literally called the office 11 times one day & each time got the answering machine. I was attempting to discuss my grandson appointment. I even drove up to the clinic thinking maybe the lines were messed up. Lobby was open & Ms Mallory (office manager) nor anyone else to be found. Next day discovered Ms Mallory was at a meeting. Very unprofessional by not having the answering machine to advise callers of the situation & a note in the lobby! My grandson was dropped from their clinic due to his attendance (after 6 years). During the summer when & if he went to his dads they knew he wasn’t to have an appointment for he’s dad wasn’t on board with therapy. Every other time I’d call (or attempt to cal) to reschedule or have a phone session. My grandson is chronic asthmatic & sometimes doesn’t feel well to be out & about. But he never just not missed an appointment! I understand there is protocol. The ironic thing regarding dropping him is one appointment he just got out of the hospital & had a doctors excuse to not be out, then the next appointment he had the stomach virus & I ask for a phone appointment & they said “no it was ok”, then the 3rd appointment missed they’d sent me a confirmation text that didn’t match what I’d written down so I assumed I wrote the wrong date & he missed the appointment!!! At his appointment with Dr Neal we were advised my grandson was being dropped due to missing his last 3 appointments. Dr Neal also informed me that my grandson’s therapist Ms Angelia had tried to make contact & I wasn’t co-operating. I tried calling her twice with no return call! I told Dr Neal that I’d not received any response from her & he still went on to say Ms Angelia was attempting contact with you. I’ve got phone records. It really sadden me to think I entrusted my grandsons mental health to these manipulating adults. They’re suppose to help him through tragic events in his past of this nature & here they were doing the same… lying & showing entrust. My grandson even told Dr Neal “my grandma had tried calling Ms Angelia & she’s not called back”. Sad when a child sees it! Sorry for the lengthy review but I just had to tell my grandsons story. Just be careful who you entrust your loved ones mental health too! 💕

Easy scheduling. Understanding staff.

Lack of communication between office staff leads to complete incompetence. During therapy, my therapist and I talked more about her problems than mine.

I have tried to get my son assistance through this service for over a year. I have yet to have someone contact me about an appointment.

Seen my daughter three maybe four times and instead of helping they made things so much worse. They took everything she said as the truth which had CPS at my doorstep looking for my husband who had been deployed for… almost a year! They ruined any trust she possibly could have had with a therapist for her future. Then months after that we received a bill saying our insurance didn’t cover after they told me each time it was covered! Worst service ever!

When I attended Methodist I was 15- I am from a privileged family and to say it was a culture shift was an understatement. The moment I arrived there I was not a person but a case- something to contain until they could… get rid of it. I was put into a room with a roommate of the same sexuality of whom when I would shower we look me up and down - even though the “rules” which often not enforced were against roommates being in the same room at shower time. A little girl was there that was 5 - she was drugged her entire stay. I am crying while remembering one night when they locked a boy who was being “rebellious” in a room with no light and no padding on a steel door with brick walls. We were all trapped. I was deprived of the nutrition I needed and counseling I needed in this difficult time. Methodist needs to be shut down. A patient should not be a prisoner and mental heath should not be a crime. Please help me get rid of this place. Thank you